@article{
  author = {Hoosini, Seyed Mehdi , Safeqhi Lavasani Nia, Nader, Niroomand , Leila},
  title = {Analyzing the Requirements and Effects of Using Artificial Intelligence in Customer Communication Systems in Financial and Credit Institutions (Case Study: Saderat Bank of Iran)},
  journal = {Intelligent Multimedia Processing and Communication Systems (IMPCS)},
  year = {2024},
  volume = {5},
  number = {3},
  pages = {157-177},
  doi = {}
}