@article{
  author = {rakhshani, javid, madani, zohreh, saebnia, somayeh},
  title = {Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior},
  journal = {Journal of Business Management},
  year = {2021},
  volume = {13},
  number = {51},
  pages = {324-343},
  doi = {}
}