@article{
  author = {Mehrani, Hormoz, Sadeghi, Mansoure},
  title = {The Impact of CRM (Customer Relationship Management) 
and RM (Relationship Marketing) 
on the Business Performance of Tehran Ansar Bank Branches},
  journal = {},
  year = {2016},
  volume = {7},
  number = {13},
  pages = {45-54},
  doi = {}
}