Effect of Functional Quality, Technical Quality and Mental Image on the Satisfaction of 3, 4 and 5-star Hotels Customers in Mashhad City

Subject Areas : policy making

M. Sadeghi ¹ , M. GhafariCherati ² , R. Dadkhah ³ , B. YaghoubiBijarboneh ⁴ , M. Jafari ⁵ , B. Shahbazi ⁶

1 - Iran's Elite Academy, Tehran, Iran(Corresponding Author)
2 - International Academy of Eco-Energy of Azerbaijan Republic, Baku,
3 - Faculty Member in Management Department, Islamic Azad University, Kermanshah Branch, Kermanshah, Iran,
4 - Training Center of Public Administration, Tehran, Iran,
5 - Training Center of Public Administration, Tehran, Iran,
6 - International Academy of Eco-Energy of Azerbaijan Republic, Baku,

Received: 2015-10-13 Accepted : 2015-10-13 Published : 2014-01-01

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