An Investigation of the Challenges in Implementing Business Process Reengineering in Governmental Organization Agencies

Subject Areas : مدیریت

Mohsen Khon Siavash ¹ ( Faculty of Accounting and Management, Islamic Azad University of Qazvin )
Mahtab Mohammadi ² ( Faculty of Accounting and Management, Islamic Azad University of Qazvin )

Received: 2009-05-01 Accepted : 2009-06-20 Published : 2009-09-06

Keywords: Business Process Reengineering, Features of government organizations, Human and technical challenges in implementation of BPR, Best Practices,

Abstract :

Business Process Reengineering (BPR) is an approach to using sources so that maximum added value for the company may be achieved. Likewise, costly activities in performance procedures or in the whole company will be reduced to the minimum level as a result of BRP. BPR usage and its advantages are well identified and appreciated in the private sector. However, there is an information gap concerning implementation of BRP in public sector and government organization. Accordingly, the present study attempts to investigate the effect of public sector on the success of BPR performance and settling the predictable challenges including human and technical categories in the process of BPR performance in governmental organizations. Attempts are made to explore whether paying attention to special features of governmental organization have any effect on BPR performance in such organizations, as typically predicted by experts. Two types of problems may emerge in the process of BPR implementation; human resource problems and technical problems. To solve them, the researchers present two corresponding solutions. That is to solve human challenges, special attention must be paid to the factors affecting human resources and influencing BPR. To solve technical challenges, BEST PRACTICES are introduced.