Investigating the Role of Servant Leadership in Promoting Organizational Trust: A Survey of Employees of Tax Affairs Offices of Guilan Province

Subject Areas : مدیریت

Saeed  Bagher Salami ¹ (Islamic Azad University, Rasht Branch, Rasht, Iran)
Hamidreza  Rezaei Kalidbari ² (Islamic Azad University, Rasht Branch, Rasht, Iran)
Akbar  Hassanpour ³ (Islamic Azad University, Qazvin Branch, Qazvin, Iran)

Received: 2010-06-25 Accepted : 2010-08-10 Published : 2010-10-23

Keywords: Servant leadership, Organizational Trust, Process-oriented, Responsiveness, Tax Affair Offices of Guilan province,

Abstract :

Public employee's trust in organizations in many countries is declining and one of mechanisms that may improve trust in these organizations is using servant leadership. Accordingly, the present paper aimed to include servant leadership measurement and prioritize its dimensions in terms of impact on trust, and measurement of trust in Tax Affairs Offices of Guilan province. To achieve these goals, the question is raised whether there is any significant relationship between servant leadership style and establishing trust in the organization under study. To answer this question, the researchers designed a model, and using a correlation-descriptive model, probed the corresponding hypotheses. Each of the concepts were operationalized and the data were collected using a questionnaire. Data analysis confirmed the hypotheses and showed a significant relationship between servant leadership dimensions and establishing trust in Tax Affairs Offices of Guilan province. The desirability of the dimensions and components of research were ranked and based on the ranking recommendations are presented.