Assessing Quality of Websites: Instrumentation and Critera

Subject Areas : مدیریت

Shams sadat Zahedi ¹ (Faculty of Accounting & Management, Allameh Tabatabaii University)

Received: 2009-12-27 Accepted : 2010-01-28 Published : 2010-03-21

Keywords: The Internet, Websites, Standards, Quality assessment,

Abstract :

Websites are currently considered as optimal instruments for linking organizations, users, and citizens. Parallel with the increasing access to Internet, the number of website users has expended and their quality has been an issue of concern to many researchers. Websites are originally designed to meet the expectations of their users through providing the right information. The literature indicates that due to the wide range of websites, it is rather difficult to provide a generally-agreed definition for quality of websites. In this paper, after presenting a sketchy account of the website users’ conceptualization of the quality of websites, we will discuss the underlying factors of success of websites. The paper closes with an explanation of the standards for designing websites.