A Survey on Relationship between Corporate Social Responsibility and Respect for Consumers Rights (Case Study: Banking System in Bukan City)

Subject Areas : Industrial Management

Loghman Ebrahimi ¹ , Ahmad Mansori ² , Loghman Rahmani Ahmadabadi ³

1 - Master of Business management and Lecturer of Payame Noor University, Bukan Branch, Iran
2 - Master of Business management and faculty member at the University of Payame Noor University, Bukan Branch, Iran
3 - M.A. Student of law, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran

Received: 2018-01-06 Accepted : 2018-01-06 Published : 2014-12-22

Keywords:

Abstract :

In the current conditions, Compliance environmental, social and moral issues for various organizations is more than a slogan and recommendation and has tended to operation. The concept of social responsibility as one of the responsibilities of organizations finds its place. This concept not as part of the legal responsibilities of organizations now, but as a custom or tradition is Considered. The purpose of this study is Survey relationship between corporate social responsibility and respect for consumer’s rights in Bukan city's banking system. This study based on the purpose of research is the applied research and based on a method of research is a descriptive survey. To test the research hypotheses, a sample 388 people of citizens and a sample 81 staffs of a bank, were selected by simple random sampling. In this study, a questionnaire was used for data collection. The results show that all aspects of social responsibility (economic, legal, ethical and charitable donations) has a positive and significant correlation with consumer rights. The results of the relationship between social responsibility and the rights of the consumer indicate a relatively strong relationship between these two variables.  

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