Survey the Relationship between Employee Organizational Citizenship Behavior and Student Satisfaction (Case Study Area 13 Islamic Azad University)

Subject Areas : Public Policy In Administration

Rostam Gharehdaghi ¹ ( گروه مدیریت، واحد میانه، دانشگاه آزاد اسلامی، میانه، ایران )
Sara Shaykhbaklo ² ( دانشجوی دکتری مدیریت دولتی، دانشگاه آزاد اسلامی واحد علوم و تحقیقات، تهران، ایران )
Khadijah Mosavian ³ ( مدرس مدعو دانشگاه آزاد اسلامی واحد میانه )

Received: 2015-09-06 Accepted : 2015-09-06 Published : 2012-06-21

Keywords: Organizational Citizenship Beh, student satisfaction, Altruism, civic viewpoint, Respect,

Abstract :

This study attempts to give important evidence about, the relationship between organizational citizenship behavior and  students satisfaction in Islamic Azad University in District 13, with the aim of  students satisfaction Promotion, according to organizational citizenship behavior(OCB)   in 2013 to present. To this end, 380 employees and 380 managers of employment and employment of students studying in Islamic Azad University, Region 13 cluster sampling method were selected as samples. A questionnaire was used to collect primary data. The results of the study showed that all of the indicators of organizational citizenship and significantly correlated with student satisfaction. All research hypotheses were confirmed. The results and statistical analysis revealed that the relationship between organizational citizenship behavior and student satisfaction has a direct and significant.

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