Evaluating the quality of e-banking services in the Iranian banking network by using the Servqual model
Subject Areas : International Journal of Information, Security and Systems Management
A. Moradi
1
(
Information and communication technology, Improving the quality of banking services, Sarqual model
)
R. Alaie Bhkhsh
2
(
Senior Students, Computer Network, E-learning Insti- tute Faran Mehr Danesh, Tehran, Ira
)
M. Shahchra
3
(
Assistant Professor of Bank- ing Research Group of Banking and Monetary Af- fairs. Tehran, Iran
)
A. Ahmadian
4
(
Assistant Professor of Banking Research Group of Banking and Monetary Affairs، Tehran, Ira
)
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Abstract :