Evaluating the quality of e-banking services in the Iranian banking network by using the Servqual model

Subject Areas : International Journal of Information, Security and Systems Management

A. Moradi ¹ , R. Alaie Bhkhsh ² , M. Shahchra ³ , A. Ahmadian ⁴

1 - Information and communication technology, Improving the quality of banking services, Sarqual model
2 - Senior Students, Computer Network, E-learning Insti- tute Faran Mehr Danesh, Tehran, Ira
3 - Assistant Professor of Bank- ing Research Group of Banking and Monetary Af- fairs. Tehran, Iran
4 - Assistant Professor of Banking Research Group of Banking and Monetary Affairs، Tehran, Ira

Received: 2018-08-29 Accepted : 2018-08-29 Published : 2018-06-01

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