Studying The Factors Related to Student Satisfaction in Interactions with The Staff of Urmia Nazlo Campus University

Subject Areas : Development

Iraj mahmoudi ¹ , Mehyar Mahmoudzadeh Salmasi ²

1 - Department education sience,Azad university. Miandoab, Iran
2 - Master of science in social communication, faculty of humanities, tabriz branch azad university, tabriz, iran.

Received: 2023-01-21 Accepted : 2023-04-08 Published : 2023-02-20

Keywords: interaction, Student Satisfaction, Citizenship Behavior,

Abstract :

The present research was conducted with the aim of investigating and studying the factors related to student satisfaction in interactions with the staff of nazlo urmia university. The research method is descriptive-survey and structural equations type. The statistical population includes all graduate students of nazlo urmia university in the academic year 1401-1402. 259 students will be selected as a sample by random cluster sampling using morgan's table. In this research, according to the background of the subject, the questionnaire of students' satisfaction with the interaction with the staff was used to investigate the satisfaction status of postgraduate students from the interaction with the university staff. The questionnaire of students' satisfaction with interaction with employees is a researcher-made questionnaire designed to measure students' satisfaction with interaction with employees. This questionnaire has 35 questions and based on the likert scale with questions such as (when i go to the librarian, he welcomes my arrival with a smile and body language). Both descriptive statistics and inferential statistics were used to analyze the data. The results showed that the average level of students' satisfaction with university staff interactions was 2.83 with a standard deviation of 0.68, which is smaller than the statistical average (3) and this difference is significant at the 0.01 level; because (p<0.01), so with 99% confidence, it can be said that the level of students' satisfaction with university staff interactions was lower than average (3). Based on the results of the research, it was determined that the factors of appearance, the ability to understand students' needs, strength, continuous presence at the workplace, facilitation of students' affairs, good manners and good manners, expertise, experience, ability in administrative affairs, organizational effectiveness, organizational commitment and organizational efficiency they have a positive and significant relationship with students' satisfaction from interactions with staff.