Redesigning the Emergency Services Process Model Using Techniques Data Mining and Process Research (Case Study: Imam Khomeini Relief Committee of West Azerbaijan Province)

Subject Areas : ‌Family

Mehrdad  Mohammadzadeh Alamdary ¹ (Department of Management, Hamedan Branch, Islamic Azad University, Hamedan, Iran)
Mansour  Esmaeilpour ² (Department of Computer Engineering, Hamedan Branch, Islamic Azad University, Hamedan, Iran)
alireza  slambolchi ³ (Assistant Professor, Department of Management, Faculty of Humanities, Hamadan Branch, Azad University  )
Farhad  Soleimanian Gharehchigh ⁴ (Assistant Professor of Management, Urmia Branch, Islamic Azad University, Urmia, Iran.)

Received: 2019-11-30 Accepted : 2021-09-03 Published : 2021-08-23

Keywords: Data mining, empowerment, Relief Committee, Process mining, Assistance Services,

Abstract :

This study examines the success rate of the implemented model of the process of assistance and empowerment services in the largest support institution in the country and uses modern techniques to redesign the original model. In this study, data related to measure the achievement of practical goals by distributing questionnaires were collected among 100 colleagues of the Relief Committee in 21 cities of West Azerbaijan province and using CRISP-DM methodology, various stages based on data mining were performed. In order to answer the main research question, the data related to 4687 clients who had gone through the existing process were examined through process analysis techniques. The results showed that the implemented model met the four qualitative criteria in terms of simplicity of the researcher. But in order to achieve full compliance, generality and accuracy, redesign is required. In this regard, by eliminating the repetition ring in route 3, the initial model was redesigned to fully achieve the practical goals, taking into account the demands of socially vulnerable groups, while honoring and increasing the level of satisfaction of the target community, as a successful model by other people's organizations. The non-governmental organization should be exploited inside and outside the country.