فهرس المقالات Fuzzy ELECTRE method حرية الوصول المقاله صفحة الملخص نص كامل 1 - Analysis of Customer's Expectations and Satisfaction in the Zanjan Municipality Using Fuzzy Multi-Criteria Decision Making (FMCDM) Approach Masoumeh Rahimi amir najafi 10.22094/joie.2016.260