فهرس المقالات Analytic Hierarchical Processing حرية الوصول المقاله صفحة الملخص نص كامل 1 - Applying a Decision-making Technique to Evaluate the Key Factors Affecting Customer Churn Using a Text-mining Approach: A Case Study in the Hotel Industry Leila Taherkhani Amir Daneshvar hossein Amoozad-khalili MohamadReza Sanaei