TY  - JOUR
AU  - Mirani, Wala
AU  - Heydarzadeh, Kambiz
AU  - Bemani Moghadam, Mohammad
TI  - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions
JO  - Journal of System Management
VL  - 5
IS  - 3
SP  - 49
EP  - 68
PY  - 2019
DO  - 
ER  -