@article{
  author = {Hamdi, K., Karami, N.},
  title = {Staff Role in Encouraging Customer Citizenship Behaviors (Subject of the Study: Tejarat Bank, Top Branches in Tehran)},
  journal = {Jounal of Marketing Management},
  year = {2014},
  volume = {9},
  number = {2},
  pages = {41-58},
  doi = {}
}