@article{
  author = {mohammadiani, zahra, Esmaeili, Mahmoud Reza, Vahdati, Hojjat},
  title = {A Study on The Effect of Strategic Thinking on Total Quality Management and Customer Satisfaction in the Banking System},
  journal = {Strategic Management Researches},
  year = {2018},
  volume = {24},
  number = {69},
  pages = {57-82},
  doi = {}
}