@article{
  author = {Vazirpour keshmiri, mehrdokht, Tafreshi, shokouh, yousefi, nasrin},
  title = {Total Quality Management (TQM) in Shahid Beheshti University libraries: Offering a model},
  journal = {Journal of Knowledge Studies},
  year = {2009},
  volume = {2},
  number = {4},
  pages = {93-104},
  doi = {}
}