بررسی رابطه بین تقاضاهای شغلی، منابع شغلی وکنترل شغلی با رفتارهای انحرافی کارکنان: مطالعه موردی شرکت نفت و گاز زاگرس جنوبی
الموضوعات :Zahra Adibi 1 , Mohsen Golparvar 2 , Mohammad Reza Mosahebi 3
1 - M.A in Industrial Organizational Psychology, Young Researchers Club of Khorasgan Branch, Islamic Azad University, Khorasgan, Iran
2 - Member of Academic Staff, Khorasgan Branch, Islamic Azad University, Khorasgan, Iran
3 - Member of Academic Staff, Khorasgan Branch, Islamic Azad University, Khorasgan,Iran
الکلمات المفتاحية: کنترل شغلی, تقاضاهای شغلی» رفتارهای انحراقی» منابع شغلی, شرکت نفت وگاز زاگرس جنوبی,
ملخص المقالة :
عوامل متعددی می توانند بارفتار های انحرافی در محیط های کار ارتباطداشتهباشند. ازبین آین عوامل متعدد. می توان به تقاضاهای شغلی, منابعشغلی وکنترل شغلی آشاره کرد. این پژوهش با هدف پیش بینی رفتارهای انحرافی از طریق تقاضاهای شغلی, منابعشغلی و کنترل شغلی اجرا شد. جامعه ی آماری پژوهش, کارکنانشرکتنفت و گاز زاگرس جنوبی دربندرعباس دربهاروتابستان ۱۳۹۰به تعداد ۲۵۰ نفر می باشد. نمونهی پژوهش شامل ۱۸۷ نفر از کارکنان این سازمان استکه بااستفاده از نمونهگیری تصادفی ساده انتخاب شدند. ابزارهای پژوهش شامل پرسشنامه ی ۷ سوالی تقاضاهای شغلی (در دو خرده مقیاس آبهامو گرانباری نقش و تعارض نقش) پرسشنامه ی ۱۳ سوّالی منابعشغلی (شامل سه خرده مقیاس آموزش وقدردانی حمایتسرپرست و حمایت فناوری) پرسشنامه ی ۵ سوالی کنترل شغلی و پرسشنامه ی ۸ سوّالی رفتارهای انحرافی می باشد. داده ها از طریق تحلیل رگرسیونسلسله مراتبیتحلیل شد.یافته ها نشان داد که به ترتیب در مرحله اول ابهام وگرانباری نقش, در مرحله دوم ابهام و گرانباری و تعارض نقش همراه با آموزش وقدردانی, حمایت سرپرست و در مرحله سوم ابهامو گرانباری نقش, آموزش وقدردانیو حمایت سرپرست همراه با کنترل شغلی برای رفتارهای انحرافی دارای توانپیش بین معنادار هستند(0۰/۰۱] تقاضاهای شغلی رفتارهای انحراقی منابع شغلی,کنترل شغلی, شرکت نفت وگاز زاگرس جنوبی,
Babakus, E., Yavas, U., & Ashill, N. (2009).The Role of Customer Orientation as a
Moderator of the Job demand – burnout-Performance Relationship: A Surface- Level Trait
Perspective. Journal of Retailing, 85, 480-482.
2. Bakker, B., Demerouti, E., Boer, E., & Schaufeli, W. (2003). Job Demands and Job
Resources as Predictors of Absence duration and frequency. Journal of Vocational Behavior,
62:341-356.
3. Daniels, K., & Harris, C. (2005). A daily diary Study of Coping in the Context of the Job
demands- Control – Support Model. Journal of Vocational Behavior, 66:219-237.
4. De Jonge, J., Le Blanc, P.M., Peeters, M.C.W., & Noordam, H. (2008). Emotional Job
Demands and the Role of Matching Job resources: A cross- sectional survey study among
health care workers. Interracial Journal of Nursing Studies, 45: 1460-1469.5.
5. Demerouti, E., Bakker, A.B., Nachreiner, F., & Schaufeli, W.B.(2001). The Job Demands
- Resources Model of Burnout. Journal of Applied Psychology, 86, 499-512.
6. Fox, S., Spector, P.E., & Miles, D. (2001). Counterproductive Work Behavior (CWB) in
Response to Job Stressors and Organizational Justice: Some mediator and moderator tests for
autonomy and emotions. Journal of Vocational Behavior, 59(3), 291-309.
7. Garosi, T., & Mani, A. (2005). The Relationship between Personnel Stress With
Psychological and Physical Hurm According to Person-Environment Conformity Model.
Journal of Shahed University, 12(13), 61-62.
8. Golparvar, M., & Hosseinzadeh, KH. (2011). The Role of Leader-member Exchange,
Perceived Organizational Support and Organizational Commitment in Relations between
Psychological Contract Violation with Intention to Turnover and Deviant behaviors. Second
Dual Annual conference of Iranian Industrial and Organizational Psychology, Islamic Azad
University, Khorasgan Branch, Esfahan. Iran, 22 & 23 February 2011.
9. Golparvar, M., Nayeri. S., & Mahdad, A. (2009). The Relationship between Stress,
Emotional Exhaustion and Organizational Deviant Behavior in Zoob Ahan Stock Company:
Evidences for model of stress – exhaustion (none equilibrium)-Compensation. Journal of New
Findings in Psychology. 1(8), 19-34.
10. Houkes, I., Janssen, P. PM., de Jonge, J., & Bakker, A.B. (2003). Personality, Work
characteristics, and Employee well-being: A Longitudinal analysis of additive and moderating
effects. Journal of Occupational Health Psychology, 8, 20-38.
11. Karasek, R.A., & Theorell, T. (1990). Healthy work: stress, productivity and the
reconstruction of working life. New York: Basic Books.
12. Khajepoor, GH. (2006). Job Stress Tehran. Baztab Peress. First Edition, 286 (Translated
in Persian).
13. Litzky, B.E., Eddlestone, K.A., & Kidder, D.L. (2006). The Good, the Bad and the
Misguided: How Managers Inadvertently Encourage Deviant Behaviors," Academy of
Management Perspective, 67(3), 91-103.
14. Saebi, M., & SHirazi, M. (2002). Research Methods in Management. Elevated Planning
and Management Research and Education Organization Peeress, 230 (Translated in Persian).
15. Olson, B.J., Nelson, D.L., Parayitam, S.R. (2006). Managing Aggression in
Organizations: What Leaders Must Know, Leadership & Organization Development Journal,
14(3), 234-258.
16. Payne, R.L., &Fletcher, B. C. (1983). Job demand, Supports and Constraints as
Predictors of Psychological Strain among School – teachers, Journal of Vocational Behavior,
22,136-147.
17. Robinson, S. L., & Bennett, R.J. (2000). Typology of Deviant workplace behaviors: A
Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555-572.
18. Rod M, Ashill N J, Carruthers J. (2007). The relationship between job demands
stressors, service recovery performance and out comes in a state – owned enterprise. Journal
of Relating and Consumer Services, 22 (4), 443-459.
19. Spector, P. E. (2006). The Social Stressors-counterproductive Work behaviors link: Are
Conflicts with Supervisors and Coworkers the same? Journal of Occupational Healthy
Psychology, 11(2),145 - 156.
20. Van Yperen, N. W., & Hagedoorn, M. (2003). Do high Job demands Increase Intrinsic
Motivation or Fatigue or both? The Role of Job control and Job social Support. Academy of
Management Journal. 64(3), 339-348.
21. Zaph, D., Dormann, C., & Frese, M. (1996). Longitudinal Studies in Organizational
Stress Research: A Review of the Literature with Reference to Methodological Issues. Journal
of Occupational Health Psychology, 2,145-169.
Babakus, E., Yavas, U., & Ashill, N. (2009).The Role of Customer Orientation as a
Moderator of the Job demand – burnout-Performance Relationship: A Surface- Level Trait
Perspective. Journal of Retailing, 85, 480-482.
2. Bakker, B., Demerouti, E., Boer, E., & Schaufeli, W. (2003). Job Demands and Job
Resources as Predictors of Absence duration and frequency. Journal of Vocational Behavior,
62:341-356.
3. Daniels, K., & Harris, C. (2005). A daily diary Study of Coping in the Context of the Job
demands- Control – Support Model. Journal of Vocational Behavior, 66:219-237.
4. De Jonge, J., Le Blanc, P.M., Peeters, M.C.W., & Noordam, H. (2008). Emotional Job
Demands and the Role of Matching Job resources: A cross- sectional survey study among
health care workers. Interracial Journal of Nursing Studies, 45: 1460-1469.5.
5. Demerouti, E., Bakker, A.B., Nachreiner, F., & Schaufeli, W.B.(2001). The Job Demands
- Resources Model of Burnout. Journal of Applied Psychology, 86, 499-512.
6. Fox, S., Spector, P.E., & Miles, D. (2001). Counterproductive Work Behavior (CWB) in
Response to Job Stressors and Organizational Justice: Some mediator and moderator tests for
autonomy and emotions. Journal of Vocational Behavior, 59(3), 291-309.
7. Garosi, T., & Mani, A. (2005). The Relationship between Personnel Stress With
Psychological and Physical Hurm According to Person-Environment Conformity Model.
Journal of Shahed University, 12(13), 61-62.
8. Golparvar, M., & Hosseinzadeh, KH. (2011). The Role of Leader-member Exchange,
Perceived Organizational Support and Organizational Commitment in Relations between
Psychological Contract Violation with Intention to Turnover and Deviant behaviors. Second
Dual Annual conference of Iranian Industrial and Organizational Psychology, Islamic Azad
University, Khorasgan Branch, Esfahan. Iran, 22 & 23 February 2011.
9. Golparvar, M., Nayeri. S., & Mahdad, A. (2009). The Relationship between Stress,
Emotional Exhaustion and Organizational Deviant Behavior in Zoob Ahan Stock Company:
Evidences for model of stress – exhaustion (none equilibrium)-Compensation. Journal of New
Findings in Psychology. 1(8), 19-34.
10. Houkes, I., Janssen, P. PM., de Jonge, J., & Bakker, A.B. (2003). Personality, Work
characteristics, and Employee well-being: A Longitudinal analysis of additive and moderating
effects. Journal of Occupational Health Psychology, 8, 20-38.
11. Karasek, R.A., & Theorell, T. (1990). Healthy work: stress, productivity and the
reconstruction of working life. New York: Basic Books.
12. Khajepoor, GH. (2006). Job Stress Tehran. Baztab Peress. First Edition, 286 (Translated
in Persian).
13. Litzky, B.E., Eddlestone, K.A., & Kidder, D.L. (2006). The Good, the Bad and the
Misguided: How Managers Inadvertently Encourage Deviant Behaviors," Academy of
Management Perspective, 67(3), 91-103.
14. Saebi, M., & SHirazi, M. (2002). Research Methods in Management. Elevated Planning
and Management Research and Education Organization Peeress, 230 (Translated in Persian).
15. Olson, B.J., Nelson, D.L., Parayitam, S.R. (2006). Managing Aggression in
Organizations: What Leaders Must Know, Leadership & Organization Development Journal,
14(3), 234-258.
16. Payne, R.L., &Fletcher, B. C. (1983). Job demand, Supports and Constraints as
Predictors of Psychological Strain among School – teachers, Journal of Vocational Behavior,
22,136-147.
17. Robinson, S. L., & Bennett, R.J. (2000). Typology of Deviant workplace behaviors: A
Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555-572.
18. Rod M, Ashill N J, Carruthers J. (2007). The relationship between job demands
stressors, service recovery performance and out comes in a state – owned enterprise. Journal
of Relating and Consumer Services, 22 (4), 443-459.
19. Spector, P. E. (2006). The Social Stressors-counterproductive Work behaviors link: Are
Conflicts with Supervisors and Coworkers the same? Journal of Occupational Healthy
Psychology, 11(2),145 - 156.
20. Van Yperen, N. W., & Hagedoorn, M. (2003). Do high Job demands Increase Intrinsic
Motivation or Fatigue or both? The Role of Job control and Job social Support. Academy of
Management Journal. 64(3), 339-348.
21. Zaph, D., Dormann, C., & Frese, M. (1996). Longitudinal Studies in Organizational
Stress Research: A Review of the Literature with Reference to Methodological Issues. Journal
of Occupational Health Psychology, 2,145-169.
