ارزیابی بلوغ هم‌راستایی فناوری اطلاعات و کسب و کار در نظام سلامت با بهره‌گیری از الگوی امتیازی (مطالعه موردی: دانشگاه علوم پزشکی ایران)
الموضوعات :مهدی رهبر 1 , جلال حقیقت منفرد 2 , محمدرضا کاباران‌زاد 3
1 - کارشناسی‌ارشد رشته مدیریت دولتی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران
2 - استادیار، گروه مدیریت صنعتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران
3 - دانشیار، گروه مدیریت صنعتی، دانشگاه آزاد اسلامی، واحد تهران مرکزی، تهران، ایران
الکلمات المفتاحية: الگوی امتیازی, بلوغ هم‌راستایی, نظام سلامت, فناوری اطلاعات,
ملخص المقالة :
مقدمه: هم‌راستایی عاملی کلیدی در ایجاد و حفظ مزیت رقابتی، خلق ارزش و تحقق اهداف سازمان و مساله همیشگی مدیران است. در حوزه نظام سلامت علاوه بر پویایی محیط، تعدد حوزه‌های کاری (آموزش، درمان، بهداشت و ...)، تحقق هم‌راستایی را با چالش مضاعفی مواجه می‌کند. ارتقاء هم‌راستایی نیازمند نگرش استراتژیک و مشارکت تمام مدیران و نقطه آغاز این فرایند، درک موقعیت سازمان است. هدف این پژوهش ارزیابی بلوغ هم‌راستایی در دانشگاه علوم پزشکی ایران و ارائه راهکاری برای ارتقاء آن بود. روش پژوهش: این پژوهش کاربردی، به روش توصیفی - پیمایشی و در تابستان 1396 انجام شد. جامعه پژوهش، مدیران ستاد دانشگاه ایران بود که به سه حوزه اجرایی، آموزشی و فناوری اطلاعات تفکیک شدند. روش نمونه‌گیری تصادفی - طبقه‌ای و حجم نمونه با استفاده از جدول مورگان 122 نفر بود. برای گردآوری داده‌ها، پرسشنامه لوفتمن (2015) ترجمه و پس از تایید روایی و پایایی، استفاده شد. تحلیل داده‌ها با SPSS و آزمون فریدمن انجام شد. یافته‌ها: میانگین هم‌راستایی، 2/55 بود. ابعاد زیرساخت، مشارکت، مهارت‌ها، ارتباطات، شایستگی و حاکمیت با میانگین 2/78، 2/67، 2/64، 2/63، 2/49، 2/17 در رتبه اول تا ششم قرار گرفت. هم‌چنین الگوهای امتیازی ابعاد هم‌راستایی در کسب و کارهای مختلف سازمان متفاوت بود. نتیجه‌گیری: سازمان در سطح دوم بلوغ هم‌راستایی قرار داشت و هدف باید رسیدن به سطح سوم باشد. در ابعاد زیرساخت و مشارکت وضعیت مناسب بود اما ابعاد حاکمیت و شایستگی و ارزش وضعیت مطلوبی نداشتند و سازمان نیازمند بازنگری و ارتقاء حاکمیت فناوری‌اطلاعات است. هم‌چنین یکپارچگی نگرش مدیران حوزه‌های کاری مختلف (بر اساس الگوی امتیازی) در حوزه هم‌راستایی ضروری است.
1- Luftman J, Kempaiah R. Key issues for IT executives 2007. MIS Quarterly Executive, 2008; 7(2).
2- Luftman J, Wander F, Nathan M, Sutaria H. Drawing ‘align’ in the sand: the cultural shift toward federating IT at guardian life insurance. Journal of Information Technology Teaching Cases, 2013; 3(2): 51-9.
3- Derksen B, Luftman J. European key IT and Management Issues & Trends for 2016–Results of an International Study. CIONet; 2016.
4- Robertson TR. The relationship between information technology maturity and business alignment in higher education: A quantitative investigation: CAPELLA UNIVERSITY; 2015.
5- Reich BH, Benbasat I. Measuring the linkage between business and information technology objectives. MIS quarterly; 1996: 55-81.
6- Silvius A. The Impact of National Cultures on Business & IT Alignment. Communications of the IIMA, 2014; 8(2):2.
7- Gerow JE, Grover V, Thatcher JB, Roth PL. Looking toward the future of IT-business strategic alignment through the past: A meta-analysis. Mis Quarterly, 2014; 38(4): 1059-85.
8- Shihab MR, Rahardian I. Comparing the approaches of small, medium, and large organizations in achieving IT and business alignment. International Journal of Business Information Systems, 2017; 24(2): 227-41.
9- Coltman T, Tallon P, Sharma R, Queiroz M. Strategic IT alignment: twenty-five years on. Journal of Information Technology, 2015; 30(2): 91-100.
10- Luftman J, Lyytinen K, ben Zvi T. Enhancing the measurement of information technology (IT) business alignment and its influence on company performance. Journal of Information Technology; 2015.
11- Henderson JC, Venkatraman H. Strategic alignment: Leveraging information technology for transforming organizations. IBM systems journal, 1993; 32(1): 472-84.
12- Chan YE, Reich BH. IT alignment: what have we learned? Journal of Information technology, 2007; 22(4): 297-315.
13- Luftman JN, Lewis PR, Oldach SH. Transforming the enterprise: The alignment of business and information technology strategies. IBM systems journal, 1993; 32(1): 198-221.
14- Teo TS, King WR. Assessing the impact of integrating business planning and IS planning. Information & management, 1996; 30(6): 309-21.
15- Maes R, Rijsenbrij D, Truijens O, Goedvolk H. Redefining business: IT alignment through a unified framework. 2000:25.
16- Sabherwal R, Hirschheim R, Goles T. The dynamics of alignment: Insights from a punctuated equilibrium model. Organization Science, 2001; 12(2): 179-97.
17- Avison D, Elliot S. Scoping the discipline of information systems. Information systems: the state of the field; 2006: 3-18.
18- Bergeron F, Raymond L, Rivard S. Fit in strategic information technology management research: an empirical comparison of perspectives. Omega, 2001; 29(2): 125-42.
19- Hu Q, Huang CD, editors. Aligning IT with firm business strategies using the balance scorecard system. System Sciences, 2005 HICSS'05 Proceedings of the 38th Annual Hawaii International Conference on; 2005: IEEE.
20- Luftman JN. Applying the strategic alignment model. New York: Oxford University Press; 1996: 43-69.
21- Luftman J, Ben-Zvi T. Key issues for IT executives 2011: Cautious optimism in uncertain economic times. MIS Quarterly Executive, 2011; 10(4).
22- Luftman J. ASSESSING BUSINESS-IT ALIGNMENT MATURITY; 2000.
23- Nolan RL. Managing the crises in data-processing. Harvard business review, 1979; 57(2): 115-26.
24- Humphrey WS. Characterizing the software process: a maturity framework. IEEE software, 1988; 5(2): 73-9.
25- Keen P. Do you need an IT strategy? Competing in the information age Strategic alignment in practice Oxford University Press, New York; 1996: 21-42.
26- El Mekawy M, Rusu L, Ahmed N, editors. Business and IT alignment: An evaluation of strategic alignment models. World Summit on Knowledge Society; 2009: Springer.
27- Cumps B, Viaene S, Dedene G, Vandenbulcke J, editors. An empirical study on business/ICT alignment in European organizations. System Sciences, 2006 HICSS'06 Proceedings of the 39th Annual Hawaii International Conference on; 2006: IEEE.
28- Chen L. Business–IT alignment maturity of companies in China. Information & management, 2010; 47(1): 9-16.
29- Silvius AG, de Waal B, editors. Assessing business and IT alignment in educational organizations. Computational Intelligence and Software Engineering (CiSE), 2010 International Conference on; 2010: IEEE.
30- Luftman J, Kempaiah R. An Update on Business-IT Alignment:" A Line" Has Been Drawn. MIS Quarterly Executive, 2007; 6(3).
31- Luftman J, Wander F, Nathan M, Sutaria H. Drawing ‘align’in the sand: the cultural shift toward federating IT at guardian life insurance. Journal of Information Technology Teaching Cases, 2013; 3(2): 51-9.
32- Silvius AJG. Business and IT alignment in context: Utrecht University; 2013.
33- Santana Tapia R, Daneva M, van Eck P. Developing an inter-enterprise alignment maturity model: Research challenges and solutions; 2007: 202.
34- Bazrafshan H, Yazdanpanah A. Jandaghi Gh. Strategic alignment of business and IT from the point of view of managers. Management of organizational culture, 2016; 40 (14): 369-88. [Persian]
35- Sharifzadeh F, Sadeghi A, Abadi M. Impact of Information Technology in the Business of Manufacturing Organizations with the Balanced Scorecard of Information Technology Approach. Information Technology Management Studies, 2014; 9 (3): 41-62. [Persian]
36- Manian A, Moussakhani, Zarimirkabad A. Evaluation of Organizational Maturity for Strategic alignment of IT & Business (Multiple Case Study: Braid Samaneh Novin, Caspian Application Systems, and Sepehr Andishe Javan). IT management, 2013; 15 (5): 171-86. [Persian]
37- Seyyedi M, Poursadegh N, Akbarpour S. Measuring strategic alignment in Iranian organizations. Future Studies Management, 2013; 98 (24): 85-98. [Persian]
38- Motadel M, Radfar R, Salehi A. Provides a theoretical framework for assessing IT and business alignment maturity. Public Management Research, 2013; 22 (6): 133-55. [Persian]
_||_1- Luftman J, Kempaiah R. Key issues for IT executives 2007. MIS Quarterly Executive, 2008; 7(2).
2- Luftman J, Wander F, Nathan M, Sutaria H. Drawing ‘align’ in the sand: the cultural shift toward federating IT at guardian life insurance. Journal of Information Technology Teaching Cases, 2013; 3(2): 51-9.
3- Derksen B, Luftman J. European key IT and Management Issues & Trends for 2016–Results of an International Study. CIONet; 2016.
4- Robertson TR. The relationship between information technology maturity and business alignment in higher education: A quantitative investigation: CAPELLA UNIVERSITY; 2015.
5- Reich BH, Benbasat I. Measuring the linkage between business and information technology objectives. MIS quarterly; 1996: 55-81.
6- Silvius A. The Impact of National Cultures on Business & IT Alignment. Communications of the IIMA, 2014; 8(2):2.
7- Gerow JE, Grover V, Thatcher JB, Roth PL. Looking toward the future of IT-business strategic alignment through the past: A meta-analysis. Mis Quarterly, 2014; 38(4): 1059-85.
8- Shihab MR, Rahardian I. Comparing the approaches of small, medium, and large organizations in achieving IT and business alignment. International Journal of Business Information Systems, 2017; 24(2): 227-41.
9- Coltman T, Tallon P, Sharma R, Queiroz M. Strategic IT alignment: twenty-five years on. Journal of Information Technology, 2015; 30(2): 91-100.
10- Luftman J, Lyytinen K, ben Zvi T. Enhancing the measurement of information technology (IT) business alignment and its influence on company performance. Journal of Information Technology; 2015.
11- Henderson JC, Venkatraman H. Strategic alignment: Leveraging information technology for transforming organizations. IBM systems journal, 1993; 32(1): 472-84.
12- Chan YE, Reich BH. IT alignment: what have we learned? Journal of Information technology, 2007; 22(4): 297-315.
13- Luftman JN, Lewis PR, Oldach SH. Transforming the enterprise: The alignment of business and information technology strategies. IBM systems journal, 1993; 32(1): 198-221.
14- Teo TS, King WR. Assessing the impact of integrating business planning and IS planning. Information & management, 1996; 30(6): 309-21.
15- Maes R, Rijsenbrij D, Truijens O, Goedvolk H. Redefining business: IT alignment through a unified framework. 2000:25.
16- Sabherwal R, Hirschheim R, Goles T. The dynamics of alignment: Insights from a punctuated equilibrium model. Organization Science, 2001; 12(2): 179-97.
17- Avison D, Elliot S. Scoping the discipline of information systems. Information systems: the state of the field; 2006: 3-18.
18- Bergeron F, Raymond L, Rivard S. Fit in strategic information technology management research: an empirical comparison of perspectives. Omega, 2001; 29(2): 125-42.
19- Hu Q, Huang CD, editors. Aligning IT with firm business strategies using the balance scorecard system. System Sciences, 2005 HICSS'05 Proceedings of the 38th Annual Hawaii International Conference on; 2005: IEEE.
20- Luftman JN. Applying the strategic alignment model. New York: Oxford University Press; 1996: 43-69.
21- Luftman J, Ben-Zvi T. Key issues for IT executives 2011: Cautious optimism in uncertain economic times. MIS Quarterly Executive, 2011; 10(4).
22- Luftman J. ASSESSING BUSINESS-IT ALIGNMENT MATURITY; 2000.
23- Nolan RL. Managing the crises in data-processing. Harvard business review, 1979; 57(2): 115-26.
24- Humphrey WS. Characterizing the software process: a maturity framework. IEEE software, 1988; 5(2): 73-9.
25- Keen P. Do you need an IT strategy? Competing in the information age Strategic alignment in practice Oxford University Press, New York; 1996: 21-42.
26- El Mekawy M, Rusu L, Ahmed N, editors. Business and IT alignment: An evaluation of strategic alignment models. World Summit on Knowledge Society; 2009: Springer.
27- Cumps B, Viaene S, Dedene G, Vandenbulcke J, editors. An empirical study on business/ICT alignment in European organizations. System Sciences, 2006 HICSS'06 Proceedings of the 39th Annual Hawaii International Conference on; 2006: IEEE.
28- Chen L. Business–IT alignment maturity of companies in China. Information & management, 2010; 47(1): 9-16.
29- Silvius AG, de Waal B, editors. Assessing business and IT alignment in educational organizations. Computational Intelligence and Software Engineering (CiSE), 2010 International Conference on; 2010: IEEE.
30- Luftman J, Kempaiah R. An Update on Business-IT Alignment:" A Line" Has Been Drawn. MIS Quarterly Executive, 2007; 6(3).
31- Luftman J, Wander F, Nathan M, Sutaria H. Drawing ‘align’in the sand: the cultural shift toward federating IT at guardian life insurance. Journal of Information Technology Teaching Cases, 2013; 3(2): 51-9.
32- Silvius AJG. Business and IT alignment in context: Utrecht University; 2013.
33- Santana Tapia R, Daneva M, van Eck P. Developing an inter-enterprise alignment maturity model: Research challenges and solutions; 2007: 202.
34- Bazrafshan H, Yazdanpanah A. Jandaghi Gh. Strategic alignment of business and IT from the point of view of managers. Management of organizational culture, 2016; 40 (14): 369-88. [Persian]
35- Sharifzadeh F, Sadeghi A, Abadi M. Impact of Information Technology in the Business of Manufacturing Organizations with the Balanced Scorecard of Information Technology Approach. Information Technology Management Studies, 2014; 9 (3): 41-62. [Persian]
36- Manian A, Moussakhani, Zarimirkabad A. Evaluation of Organizational Maturity for Strategic alignment of IT & Business (Multiple Case Study: Braid Samaneh Novin, Caspian Application Systems, and Sepehr Andishe Javan). IT management, 2013; 15 (5): 171-86. [Persian]
37- Seyyedi M, Poursadegh N, Akbarpour S. Measuring strategic alignment in Iranian organizations. Future Studies Management, 2013; 98 (24): 85-98. [Persian]
38- Motadel M, Radfar R, Salehi A. Provides a theoretical framework for assessing IT and business alignment maturity. Public Management Research, 2013; 22 (6): 133-55. [Persian]
