طراحی و اعتبارسنجی مدل مدیریت رفتار جمعی کارکنان بانک ملی ایران
محورهای موضوعی : مدیریت منابع انسانی
قربانعلی حضرتی
1
,
سید مرتضی غیور
2
*
,
معصومه دامغانی میرمحله
3
,
حسین عباسیان
4
1 - دانشجوی دکتری گروه مدیریت ، واحد علی آباد کتول ، دانشگاه آزاد اسلامی، علی آباد کتول ، ایران.
2 - استادیار،گروه مدیریت، دانشگاه بین المللی امام رضا (ع)، مشهد، ایران.
3 - استادیار، گروه روانشناسی، واحد علی آباد کتول ، دانشگاه آزاد اسلامی، علی آباد کتول ، ایران
4 - استادیار دانشکده ریاضی و آمار، دانشگاه آزاد اسلامی، واحد علی آباد کتول، علی آباد کتول، ایران
کلید واژه: رفتارجمعی, مدیریت رفتار جمعی, بانک ملی,
چکیده مقاله :
زمینه و هدف: : امروزه پیچیده تر شدن روز افزون سازمان ها و افزایش میزان رفتارهای غیراخلاقی و غیرقانونی در محیط های کاری توجه مدیران را به ایجاد و حفظ محیطی عاری از هر گونه انحراف و بدرفتاری به صورت جمعی در سازمان ها ضروری کرده است. هدف این پژوهش، طراحی و اعتبارسنجی مدل مدیریت رفتار جمعی کارکنان در بانک ملی ایران می باشد.
روش تحقیق: روش تحقیق از نوع آمیخته می باشد. در بخش کیفی از استراتژی نظریه پردازی داده بنیاد و در بخش کمی از مدلسازی ساختاری تفسیری استفاده شد. روش نمونه گیری در بخش کیفی، هدفمند و گلوله برفی بود و مشارکت کنندگان 17 نفر بودند. برای اعتبار سنجی مدل اولیه از مدلسازی ساختاری تفسیری استفاده شد.
یافتهها: یافته های بخش کیفی نشان داد مدل دارای 6 بعد فردی، ایدئولوژیکی، گروهی، شغلی، ساختاری و فرهنگی و 17 مؤلفه می باشد. یافته های بخش کمی نشان داد متغیرهای وابسته ویژگی های روان شناختی، حقوق و مزایای شغل و انسجام گروهی می باشند. متغیرهای کلیدی ویژگی های شخصیتی فرد، هنجارها، ماهیت شغل و ... می باشند که جزء متغیرهای کلیدی برای ایجاد رفتارجمعی کارکنان بانک ملی به شمار می‌روند. متغیرهای دو وجهی شامل متغیرهای فرهنگ جامعه توده وار، همسانی گروهی و ... می باشند.
نتیجه گیری: رفتارجمعی کارکنان نقش بسیار مهمی در شکل گیری یک محیط سالم و اخلاقی دارد.
Background and purpose: In contemporary times, the escalating complexity of organizations and the rising prevalence of unethical and illegal conduct within workplaces have necessitated that managers prioritize the establishment and maintenance of an environment devoid of deviant and collective misconduct. The objective of this research is to design and validation of the organizational behavior management model for employees at the National Bank of Iran..
Research method: The research methodology employed a mixed-methods approach. In the qualitative component, the grounded theory strategy was utilized, whereas in the quantitative component, interpretive structural modeling was applied. The sampling techniques for the qualitative segment consisted of purposive sampling and snowball sampling, involving a total of seventeen participants. Interpretive structural modeling was employed to validate the preliminary model.
Findings: The results of the qualitative analysis indicated that the model comprises six dimensions: individual, ideological, group, occupational, structural, and cultural, along with seventeen components. The quantitative findings revealed that the dependent variables are psychological characteristics, job rights and benefits, and group cohesion. The primary variables include individual personality traits, norms, the nature of the occupation, and similar factors, which are considered critical in fostering the collective behavior of employees at the National Bank. Dichotomous variables encompass factors such as mass society culture and group homogeneity.
Conclusion: The collective conduct of employees significantly contributes to the creation of a healthy and ethical organizational environment.
Ansari Samani, H, Farid, D, Alavi Nasab, G & Jandaghi Ardakani, F. (2024). Investigating the effect of investor herd behavior on stock price fluctuations, industry index and stock market index. Monetary and Financial Economics, 31(27) [In Persian]. 10.22067/MFE.2024.77371.1210
Bak-Coleman, J. B., Alfano, M., Barfuss, W., Bergstrom, C. T., Centeno, M. A., Couzin, I. D., ... & Weber, E. U. (2021). Stewardship of global collective behavior. Proceedings of the National Academy of Sciences, 118(27), e2025764118. https://doi.org/10.1073/pnas.2025764118
Budaghi, A. (2024). Structural analysis of strategies for dealing with violent robberies in Khuzestan province using Mi'kmaq. Strategic Research on Social Issues, 13(3), 79-104 [In Persian]. 10.22108/SRSPI.2024.142189.2017
Domaradzka, A., & Hamel, P. (2024). Introduction to the Handbook on Urban Social Movements. In Handbook on Urban Social Movements (pp. 1-12) Edward Elgar Publishing. https://doi.org/10.4337/9781839109652.00005
Drury, J., & Reicher, S. (2020) . Crowds and Collective Behavior. Oxford Research Encyclopedias, psychology Journal. https://doi.org/10.1093/acrefore/9780190236557.013.304
Egorov, E. (2023). Economics and development of the social sphere. LCC MAKS Press. https://doi.org/10.29003/m3463.978-5-317-07021-2
Ghafari, Gh & Ebrahimi Loya, A. (2005). Sociology of Social Changes, Tehran, Payam Noor University Press [In Persian].
Gol-Arzi, Gh; Badidast, I. (2022). Investors' perception of market returns and its impact on the formation of collective behavior with an approach based on collective adherence to beta. Development and Capital, 7(1), 87-100 [In Persian]. 10.22103/JDC.2022.14189.1162
Hazeri, A & Rafiei Bahabadi, M. (2022). Empirical evaluation of theories of collective behavior and collective action in explaining the potential of political protest; a case study of southern counties of Tehran province. Sociology of Social Institutions, 9(20), 135-164 [In Persian]. 10.22080/SSI.2022.24315.2041
Heydari, M; Eftekhari, L . (2022). The worldly and otherworldly effects of collective behavior from the perspective of the Holy Quran. Two quarterly journals of educational and social studies of the Quran and the progeny, 5(9), 7-36 [In Persian]. https://journals.cfu.ac.ir/article_2648.html
Jain, K., Bhatnagar, V., & Kaur, S. (2023). Collective Behavior in Community-Structured Network and Epidemic Dynamics. In Proceedings of the International Health Informatics Conference، IHIC 2022 Singapore، Springer Nature Singapore. 10.1007/978-981-19-9090-8_16
Khaki, I., Mirsapasi, N., Montazeraataei, M., & Erfanian Khanzadeh, H. (2023). Futures Studies of Cultural Intelligence with a Scenario Building Approach. Futures Studies of Management, 132(34), 39-50 [In Persian]. https://sanad.iau.ir/fa/Article/785012
Li, C., Zhang, F., Cao, C., Liu, Y., & Qu, T. (2019). Organizational coordination in sustainable humanitarian supply chain: an evolutionary game approach. Journal of Cleaner Production, 219, 291-303. DOI:10.1016/j.jclepro.2019.01.233
Mansouri, S., Moradi, A., & Jafarinia, Gh. (2022). A sociological study of dramatic collective behaviors resulting from the outbreak of coronavirus in the city of Bushehr. Strategic Research on Social Issues of Iran, 11(3), 114-95 [In Persian]. https://Doi:10.22108/SRSPI.2022.134539.1828
Moradi, G., & Afrooz, S. (2013). The role of demographic and economic factors in creating collective behavior of youth studied in Bushehr city. Sociology of Youth Studies, 3(9), 133-154 [In Persian]. https://sanad.iau.ir/fa/Article/977292?FullText=FullText
Ospanbayeva, M. P., Оralymbetova, G. U., & Tileubayeva, M. S. (2024). Study of interpersonal conflict resolution within psychological attitude theory. Dulaty University Habaršysy, 14(2), 185–192. https://doi.org/10.55956/maxh7082
Oyanedel, J., Agustin , E., Huseyin, Ç., & Dario, P. (2023). Editorial، Socio-psychological perspectives on collective behavior and social movements، Frontiers in Psychology. Personality and Social Psychology, 6, 1-9. https://doi. org/ 10. 33 8 9 / fpsyg.2023.1266567
Pizarro, J. J., Zumeta, L. N., Bouchat, P., Włodarczyk, A., Rimé, B., Basabe, N., & Páez, D. (2022). Emotional processes, collective behavior, and social movements،, A meta-analytic review of collective effervescence outcomes during collective gatherings and demonstrations. Frontiers in Psychology, 13, 974683. https://doi.org/10.3389/fpsyg.2022.974683
Refslund, B. (2024). Theorizing collective action—Instrumental collectivism as a key concept for explaining workplace collective action. Industrial Relations, 64(2), 299-245. https://doi.org/10.1111/irel.12364
Roshangarzadeh, A & Dastgir, M; Saedi, R. (2023).The effect of financial literacy on hyper-trust bias and group behavior and analyzing their effect on investor performance in Tehran Stock Exchange using structural equation modeling. Quarterly Journal of Capital Market Analysis, 3 (2), 1-30 [In Persian].
https://www.magiran.com/p2624430
Shadid, W. K. (2018). A framework for managing organizations in complex environments. Construction Management and Economics, 36(4), 182-202. https://doi: 10.1080/01446193.2017.1343483
Siemers, T., Basu, A., & Hentz, J. J. (2024). Political Competition, Resource Availability, and Conflict: A Simulation. Mathematic, 13(5), 785. https://doi.org/10.3390/math13050785
Sundberg, T. (2024). The importance of cultural contexts. Mapping Welfare Attitudes in East Asia: Cultural and Political Trajectories, Trude Sundberg, 109–151. https://doi.org/10.1332/policypress/9781447357025.003.0005
Tashkinov, A. G. (2024). Change management processes in the context of enterprise digital transformation. Bulletin of the Plekhanov Russian University of Economics, (5), 210-217. DOI: 10.36871/ek.up.p.r.2024.05.04.011
Thornberg, R., & Charmaz, K. (2014). The SAGE handbook of qualitative analysis Publisher, Chapter 11, Grounded Theory and theoretical coding. Sage Publications.
Uhlmann, V., Hartley, M., Moore, J., Weisbart, E., & Zaritsky, A. (2024). Making the most of bioimaging data through interdisciplinary interactions. Journal of Cell Science, 137 (20), jcs262139. https://doi.org/10.1242/jcs.262139