بازشناسی مولفه های صلاحیت های دیجیتالی از تجربه کارکنان بانک

محورهای موضوعی : مدیریت منابع انسانی

عبدالحمید مصلی نژاد ¹ , محمدرضا دلوی ² , سعید آقاسی ³

1 -
2 - محمدرضا دلوی دانشیار، گروه مدیریت، واحد دهاقان، دانشگاه آزاد اسلامی، دهاقان، ایران.
3 - استادیار، گروه مدیریت، واحد دهاقان، دانشگاه آزاد اسلامی، دهاقان، ایران

تاریخ دریافت : 1403/03/12 تاریخ پذیرش : 1403/07/06 تاریخ انتشار : 1403/08/15

کلید واژه: صلاحیت, صلاحیت های دیجیتالی, تجربه کارکنان,

چکیده مقاله :

زمینه و هدف:. طبق مطالعات، بقای سازمان های امروزی نه ‌تنها به افزایش بهره‌وری ، بلکه به تحول دیجیتال بستگی دارد. پژوهش حاضر با هدف بازشناسی مولفه های صلاحیت های دیجیتالی از تجربه کارکنان بانک انجام شد.  

روش تحقیق: روش پژوهش حاضر، تحلیل محتوا می باشد و از 14 نفر از صاحب‌نظران مطلع حوزه موردمطالعه با استفاده از روش نمونه‌گیری هدفمند تا اشباع نظری مصاحبه عمیق به عمل آمد. داده‌ها با استفاده از نرم افزار اطلسTI.8 طی چند مرحله کدگذاری باز و محوری و نظری مورد تجزیه ‌وتحلیل قرار گرفت.

یافته‎ها: یافته ها نشان داد مولفه های صلاحیت های دیجیتالی از تجربه کارکنان بر چگونگی صلاحیت های شناختی فناورانه، صلاحیت های فنی و صلاحیت های عملیاتی دلالت دارد. به ترتیب صلاحیت های شناختی فناورانه، صلاحیت های فنی و صلاحیت های عملیاتی در رتبه اول تا سوم قرار گرفتند.

نتیجه گیری: برای ارتقای صلاحیت های دیجیتالی در بانک ها، مدیران بایستی بر مولفه های آن به ترتیب اولویت تاکید داشته باشند.

چکیده انگلیسی:

Background and purpose: Research indicates that the sustainability of contemporary organizations is contingent not only upon enhancing productivity but also on undertaking digital transformation initiatives. This study aims to identify the components of digital competencies based on employees' experiences within the banking sector.

Research method: The methodology employed in this research involves content analysis, supplemented by in-depth interviews conducted with 14 subject matter experts selected through purposive sampling. This sampling process continued until theoretical saturation was achieved. Data analysis was performed using Atlas TI 8 software, executed in multiple stages encompassing open coding, axial coding, and theoretical coding.

Findings: The results indicate that the components of digital competencies derived from employees' experiences encompass technological cognitive competencies, technical competencies, and operational competencies. These components were prioritized with technological cognitive competencies ranked first, followed by technical competencies in second place, and operational competencies ranked third.

Conclusion: To enhance the digital competencies within banking institutions, management should prioritize the various components associated with these skills in a systematic order.

منابع و مأخذ:

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