List of Articles Customer Experience Management

• Open Access Article
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  1 - Customer Experience Management: Scientometric Analysis to Record the Past and Illustrate the Future
  pegah Hoodi Tahmours Hasangholi Pouryasouri
  10.30495/jsm.2023.1979015.1763
  20.1001.1.23222301.2023.9.3.18.1
• Open Access Article
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  2 - Proposing a Customer Experience Management Model Based on the Grounded Theory Approach in Aviation Industry (Case study: Taban Airline)
  Mohammad Sadeghi Far Azar Kaffashpoor Abdollah Naami
  10.30495/jsm.2022.1945579.1576
  20.1001.1.23222301.2022.8.2.3.7
• Open Access Article
  • Abstract Page
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  3 - Providing a Customer Experience Management (CEM) Model in Omnichannel Banking (Case Study of Bank Day)
  Hamed Einipoor Hossein Shirazi meysam shafiei roodposhti Farideh Haghshenas Kashani