Designing and Fuzzification a Comprehensive Expert System of Higher Education Institutions Performance Evaluation Based on Balanced Score Card & Fuzzy Multi-Criteria Decision Making

Subject Areas : Business Strategy

Fatemeh  Aghababaie ¹ (Najafabad Payam-e-Noor University, Najafabad,Iran)
Saeed  Ayat ² (Department of Computer Engineering and IT, Najafabad Payam-e-Noor University Najafabad,Iran)
Sara  Aghababaie ³ (Najafabad Payam-e-Noor University Najafabad,Iran)

Received: 2014-01-13 Accepted : 2014-06-13 Published : 2016-07-01

Keywords: fuzzy analytical hierarchy process, fuzzy logic, Performance Evaluation, Expert System, Balanced Scorecard, Higher Education Institute,

Abstract :

Higher education plays a very vital role in developing human resources as well as economic ones in every country. In so doing, the act of evaluation would help the decision makers as well as managers to spot the weaknesses to use the required provisions to work more effectively. The present study with a different approach toward the designing a comprehensive evaluation expert system using Fuzzy Logic technique regarding evaluating the performance of Higher Education Institutes conducted as a case study on Azad University of Najaf Abad. Appropriate criteria for evaluation were selected through balanced score card as a comprehensive methodology of evaluation. Then, based on four perspectives of Balanced Score Card, criteria were categorized on priority and the level of importance employing Fuzzy multi-Criteria decision making. Then, drawn upon the results of the previous step, a performance evaluation fuzzy expert system based on the criteria’s weights was designed using the tool box of Fuzzy Logic in MATLAB software.

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