List of Articles customers

• Open Access Article
  • Abstract Page
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  1 - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions
  Wala Mirani Kambiz Heydarzadeh Mohammad Bemani Moghadam
  20.1001.1.23222301.2019.5.3.3.8
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Designing, Evaluating and Prioritizing Sepah Bank's Marketing Strategies in the Banking Industry
  Hoossein Adelkhani Farideh Haghshenas Kashani
  10.30495/jsm.2020.673648
  20.1001.1.23222301.2020.6.1.5.3
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Prioritization of the Effective Factors in Service Quality and Customers Satisfaction Using Grey Relational Analysis (GRA) Method
  Seyyed Javad Iranban Somayeh Mohammadi