List of Articles services quality Open Access Article Abstract Page Full-Text 1 - Developing a Model For Evaluating the Factors affecting Customers Satisfaction in After-sale Services of Automobile Industry in Iran: Case Study of Saipa Company S. A. Heydariyeh M. Hemmati M. A. Razaghi Open Access Article Abstract Page Full-Text 2 - Investigating the Relationship between Personnel Knowledge Management Maturity and Instructional Services’ Quality of Islamic Azad University of Kerman Sanjar Salajeghe Samaneh Mehdizadeh Mojgan Nazeri