New Strategic View on Brand: The Effect of Congruity, Reliability and Attachment on Customer Loyalty

Subject Areas : policy making

mojtaba khansabbakh ¹ , shahnaz nayebzadeh ² , reihane sadat bakhshayesh ³

1 - Department of Management, Yazd Branch, Islamic Azad University, Yazd, Iran
2 - Department of Management, Yazd Branch, Islamic Azad University, Yazd, Iran
3 - Department of Management, Isfahan University, Isfahan, Iran

Received: 2019-03-13 Accepted : 2019-03-13 Published : 2018-03-01

Keywords: *Congruity, *Reliability, *Attachment, *Brand experience, *Brand awareness, *Brand loyalty,

Abstract :

By definition, brand strategy is a long-term plan for the development of a successful brand in order to achieve specific goals. A well-defined and executed brand strategy affects all aspects of a business and is directly connected to consumer needs, emotions, and competitive environments. The main purpose of the current study is to investigate brand and product congruity and its effect on brand loyalty and attachment, also another aim of this study is investigating the impact of brand experience on brand loyalty with regards to the moderator factors such as brand awareness and brand association, perceived quality and hedonic emotions. The current research is an applied, non-experimental and correlation study. Data was gathered through questionnaire and data analysis was performed using SPSS and LISREL software and structural equation modeling. In this research, a sample has been selected from 384 customers of Iran Melli Bank in Yazd city. Based on the finding of this research, brand experience, brand attachment and product irreplaceability are the most effective factors on brand loyalty. The results of this research recommend marketing managers to focus on the consumer needs, emotions, and competitive environments and attempt towards strengthening branding strategy.

References:

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