شناسایی و اولویت‌بندی مؤلفه‌های سازمانی کیفیت زندگی کاری پرستاران شاغل در بخش مراقبت از بیماران مبتلا به کووید-19 در اصفهان
محورهای موضوعی : صنعتی
مهناز احمدی
1
,
زهره موسوی
2
,
پروانه خراسانی
3
1 - دانشجوی دکتری روان‌شناسی صنعتی و سازمانی، گروه روان‌شناسی، دانشکده علوم تربیتی و روان‌شناسی، دانشگاه اصفهان، اصفهان، ایران.
2 - استادیار گروه روان‌شناسی صنعتی سازمانی، دانشکده علوم تربیتی و روان‌شناسی، دانشگاه اصفهان، اصفهان، ایران.
3 - استادیار ، مرکز تحقیقات مراقبت های پرستاری و مامایی، گروه پرستاری سلامت جامعه و سالمندی، دانشکده پرستاری و مامایی، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران.
کلید واژه: کیفیت زندگی کاری, پرستاران, کووید-19,
چکیده مقاله :
هدف این پژوهش شناسایی و اولویت‌بندی مؤلفه‌های سازمانی کیفیت زندگی کاری پرستاران بخش مراقبت از بیماران مبتلا به کووید-19 در اصفهان بود. روش پژوهش از نوع آمیخته بود که در بخش کیفی، از روش تحلیل محتوا و در بخش کمی از روش توصیفی- پیمایشی استفاده گردید. جامعه آماری شامل پرستاران بخش مراقبت از بیماران مبتلا به کووید-19 در بیمارستان‌های شهر اصفهان بود. در بخش کیفی از روش تحلیل محتوا به شیوه هدفمند با 12 نفر از پرستاران مصاحبه نیمه ساختاریافته انجام شد و در بخش کمی 300 نفر از پرستاران به شیوه نمونه‌گیری در دسترس انتخاب شدند و با استفاده از پرسشنامه محقق ساخته، به اولویت‌بندی مؤلفه‌های شناسایی شده با استفاده از آزمون فریدمن پرداخته شد. داده‌ها از طریق آمار توصیفی و استنباطی با استفاده از نرم‌افزار spss-24 توصیف و تحلیل شدند. مؤلفه‌های سازمانی مؤثر بر کیفیت زندگی کاری پرستاران به این ترتیب شناسایی و اولویت‌بندی شدند: احساس بی‌عدالتی در بخش و بیمارستان، جو همکاری و صمیمت شغلی در بخش و بیمارستان، کیفیت ارتباطات شغلی با مدیران و همکاران بالادست، آگاهی از خطر و احساس خطر در محیط کار، ایمنی محیط کار، تقسیم متناسب وظایف شغلی پرستاران بخش، آموزش و نظارت بر رعایت اصول ایمنی، آموزش اثربخش و مرتبط با ویروس کووید-19.
The aim of this study was to identify and prioritize the organizational components of quality of work life of nurses in the care department of patients with Covid-19 in Isfahan. The research method was mixed. In the qualitative part, the content analysis method was used and in the quantitative part, the descriptive-survey method was used. The statistical population included nurses in the care department of patients with Covid-19 in hospitals in Isfahan. In the qualitative part of the content analysis method, semi-structured interviews were conducted with 12 nurses in a purposeful manner. In the quantitative section, 300 nurses were selected by convenience sampling method and using a researcher-made questionnaire, the identified components were prioritized using the "Friedman" test. Organizational components affecting the quality of work life of nurses were identified and prioritized as follows: Feeling of injustice in the ward and hospital, Atmosphere of cooperation and professional intimacy in the ward and hospital, The quality of job relationships with managers and superiors, Awareness of danger and feeling of danger in the workplace, Workplace safety, Proportional division of job duties of ward nurses, Training and monitoring of safety principles, Effective and related training for COVID-19 virus.
Almalki, M. J. FitzGerald, G. & Clark, M. (2012). The relationship between quality of work life and turnover intention of primary health care nurses in Saudi Arabia. BMC health services research, 12(1), 1-11.
Bloom, P. (2017). Empathy and its discontents. Trends in cognitive sciences, 21(1), 24-31.
Chan, J. F.W. Yuan, S. Kok, K.H. To, K. K.W. Chu, H. Yang, J. Poon, R. W.S. (2020). A familial cluster of pneumonia associated with the 2019 novel coronavirus indicating person-to-person transmission: a study of a family cluster. The lancet, 395(10223), 514-523.
Cropanzano, R. & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of management, 31(6), 874-900.
Demerouti, E. Derks, D. Lieke, L. & Bakker, A. B. (2014). New ways of working: Impact on working conditions, work–family balance, and well-being The impact of ICT on quality of working life (pp. 123-141): Springer. Dordrecht
Dorodi, h. amini, k. & hashemi, m. (2016). The relationship between the injuries caused by job and job satisfaction, stress, employee turnover and perceptions of safety climate about staff of educational Hospitals at Zanjan University of Medical Siences. Preventive Care in Nursing & Midwifery Journal, 6(3), 71-81.
Farrokhian, A. Motaghi, M. & Sharif, M. (2016). Quality of life in nurses; case study of Shahid Beheshti Hospital of Kashan City, Iran. International Archives of Health Sciences,
Falatah, R. Almuqati, J. Almuqati, H. & Altunbakti, K. (2021). Linking nurses’ job security to job satisfaction and turnover intention during reform and privatization: A cross‐sectional survey. Journal of Nursing Management.
Gharcheh, S. & AHMADI, E. (2018). Predicting the quality of work life based on organizational justice dimensions in nurses of Shiraz hospitals.
Gillet, N. Fouquereau, E. Bonnaud-Antignac, A. Mokounkolo, R. & Colombat, P. (2013). The mediating role of organizational justice in the relationship between transformational leadership and nurses’ quality of work life: A cross-sectional questionnaire survey. International journal of nursing studies, 50(10), 1359-1367.
Golparvar, M. and Javadian, Z. and Vaseghi, Z. and Masahbi, M. (2012). Pattern of the effects of work-family conflict, job risks and role overload on nurses' performance. Women and Family Studies, 4 (13), 83-98. https://www.sid.ir/fa/journal/ViewPaper.
Grote, G. & Guest, D. (2017). The case for reinvigorating quality of working life research. Human relations, 70(2), 149-167.
Hezaveh, Z. Mardani Hamooleh, M. Seyed Fatemi, N. & Haghani, S. (2020). The Effect of Resilience Training on the Psychological Empowerment of ICU Nurses. Iran Journal of Nursing, 33(123), 23-36.
Holt, S. & Marques, J. (2012). Empathy in leadership: Appropriate or misplaced? An empirical study on a topic that is asking for attention. Journal of business ethics, 105(1), 95-105.
Huang, Y.H. Lee, J. McFadden, A. C. Murphy, L. A. Robertson, M. M. Cheung, J. H. & Zohar, D. (2016). Beyond safety outcomes: An investigation of the impact of safety climate on job satisfaction, employee engagement and turnover using social exchange theory as the theoretical framework. Applied ergonomics, 55, 248-257.
Karnes, R. E. (2009). A change in business ethics: The impact on employer–employee relations. Journal of business ethics, 87(2), 189-197.
Khabbazi Ravandi, M. R. Shafiabady, A. Asgari, M. & Borjali, A. (2021). Effectiveness of training components of quality of work life on improving the quality of work life of the welfare organization staff. Journal of psychologicalscience, 1569-1580.
Liu, S. Yang, L. Zhang, C. Xiang, Y.T. Liu, Z. Hu, S. & Zhang, B. (2020). Online mental health services in China during the COVID-19 outbreak. The Lancet Psychiatry, 7(4), e17-e18.
Mardani, M. Rahmanian, E. Arab, M. Hosseini, M. & Najar, A. V. (2020). Correlation of the Dimensions of Organizational Justice and Responsibility in Hospitals. Depiction of Health, 11(3), 202-213.
May, D. R. Gilson, R. L. & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of occupational and organizational psychology, 77(1), 11-37.
Mohammadi, M. Mozaffari, N. Dadkhah, B. Etebari Asl, F. & Etebari Asl, Z. (2017). Study of work-related quality of life of nurses in Ardabil Province Hospitals. J Health Care, 19(3), 108-116.
Nikeghbal, K. Kouhnavard, B. Shabani, A. & Zamanian, Z. (2021). Covid-19 effects on the mental workload and quality of work life in Iranian nurses. Annals of Global Health, 87(1).
Rafiei, S. Kiaiei, M. Z. Makhtoomi, V. & Asghari, D. (2019). Assessing the moderating role of job burnout on the relationship between quality of working life and job performance among nursing staff of teaching hospitals affiliated to Qazvin University of medical sciences. Journal of Hospital, 17(4), 47-55.
Rashidi, K. Kalhor, M. & Birjandi, M. (2017). The Knowledge of Nurses on Standards of Job Description at the Intensive Care Units of Broujerd Hospitals, 2016. Iranian Journal of Nursing Research, 12(4), 32-40.
Sitter, V. L. (2003). Communication style as a predictor of interactional justice. Paper presented at the Varasteh, S. Esmaeili, M. & Mazaheri, M. (2021). Factors affecting Iranian nurses’ intention to leave or stay in the profession during the COVID‐19 pandemic. International Nursing Review.
International Leadership Studies Conference, Virginia Beach, VA, USA, August.
Wang, H. Tong, L. Takeuchi, R. & George, G. (2016). Corporate social responsibility: An overview and new research directions: Thematic issue on corporate social responsibility: Academy of Management Briarcliff Manor, NY.
Worldometer. Coronavirus Cases [Internet]. (2020). Available from: https://www.worldometers.info/ coronavirus
Almalki, M. J., FitzGerald, G., & Clark, M. (2012). The relationship between quality of work life and turnover intention of primary health care nurses in Saudi Arabia. BMC health services research, 12(1), 1-11.
Bloom, P. (2017). Empathy and its discontents. Trends in cognitive sciences, 21(1), 24-31.
Chan, J. F.-W., Yuan, S., Kok, K.-H., To, K. K.-W., Chu, H., Yang, J., . . . Poon, R. W.-S. (2020). A familial cluster of pneumonia associated with the 2019 novel coronavirus indicating person-to-person transmission: a study of a family cluster. The lancet, 395(10223), 514-523.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of management, 31(6), 874-900.
Demerouti, E., Derks, D., Lieke, L., & Bakker, A. B. (2014). New ways of working: Impact on working conditions, work–family balance, and well-being. In The impact of ICT on quality of working life (pp. 123-141): Springer.
dorodi, h., amini, k., & hashemi, m. (2016). The relationship between the injuries caused by job and job satisfaction, stress, employee turnover and perceptions of safety climate about staff of educational Hospitals at Zanjan University of Medical Siences. Preventive Care in Nursing & Midwifery Journal, 6(3), 71-81.
Farrokhian, A., Motaghi, M., & Sharif, M. (2016). Quality of life in nurses; case study of Shahid Beheshti Hospital of Kashan City, Iran. International Archives of Health Sciences, 3.
Gharcheh, S., & AHMADI, E. (2018). Predicting the quality of work life based on organizational justice dimensions in nurses of Shiraz hospitals.
Gillet, N., Fouquereau, E., Bonnaud-Antignac, A., Mokounkolo, R., & Colombat, P. (2013). The mediating role of organizational justice in the relationship between transformational leadership and nurses’ quality of work life: A cross-sectional questionnaire survey. International journal of nursing studies, 50(10), 1359-1367.
Graneheim, U. H., & Lundman, B. (2004). Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness. Nurse education today, 24(2), 105-112.
Grote, G., & Guest, D. (2017). The case for reinvigorating quality of working life research. Human relations, 70(2), 149-167.
Hezaveh, Z., Mardani Hamooleh, M., Seyed Fatemi, N., & Haghani, S. (2020). The Effect of Resilience Training on the Psychological Empowerment of ICU Nurses. Iran Journal of Nursing, 33(123), 23-36.
Holt, S., & Marques, J. (2012). Empathy in leadership: Appropriate or misplaced? An empirical study on a topic that is asking for attention. Journal of business ethics, 105(1), 95-105.
Huang, Y.-H., Lee, J., McFadden, A. C., Murphy, L. A., Robertson, M. M., Cheung, J. H., & Zohar, D. (2016). Beyond safety outcomes: An investigation of the impact of safety climate on job satisfaction, employee engagement and turnover using social exchange theory as the theoretical framework. Applied ergonomics, 55, 248-257.
Karnes, R. E. (2009). A change in business ethics: The impact on employer–employee relations. Journal of business ethics, 87(2), 189-197.
Khabbazi, R. M. R., SHAFIABADY, A., Asgari, M., & Borjali, A. (2021). Effectiveness of training components of quality of work life on improving the quality of work life of the welfare organization staff.
Liu, S., Yang, L., Zhang, C., Xiang, Y.-T., Liu, Z., Hu, S., & Zhang, B. (2020). Online mental health services in China during the COVID-19 outbreak. The Lancet Psychiatry, 7(4), e17-e18.
Mardani, M., Rahmanian, E., Arab, M., Hosseini, M., & Najar, A. V. (2020). Correlation of the Dimensions of Organizational Justice and Responsibility in Hospitals. Depiction of Health, 11(3), 202-213.
May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of occupational and organizational psychology, 77(1), 11-37.
Mohammadi, M., Mozaffari, N., Dadkhah, B., Etebari Asl, F., & Etebari Asl, Z. (2017). Study of work-related quality of life of nurses in Ardabil Province Hospitals. J Health Care, 19(3), 108-116.
Rafiei, S., Kiaiei, M. Z., Makhtoomi, V., & Asghari, D. (2019). Assessing the moderating role of job burnout on the relationship between quality of working life and job performance among nursing staff of teaching hospitals affiliated to Qazvin University of medical sciences. Journal of Hospital, 17(4), 47-55.
Rashidi, K., Kalhor, M., & Birjandi, M. (2017). The Knowledge of Nurses on Standards of Job Description at the Intensive Care Units of Broujerd Hospitals, 2016. Iranian Journal of Nursing Research, 12(4), 32-40.
Wang, H., Tong, L., Takeuchi, R., & George, G. (2016). Corporate social responsibility: An overview and new research directions: Thematic issue on corporate social responsibility. In: Academy of Management Briarcliff Manor, NY.
_||_