سنجش تفاوت میان رضایتمندی از کیفیت خدمات شهری و توزیع کاربری‌های شهری در مناطق شهر اهواز
محورهای موضوعی : مطالعات برنامه ریزی شهری و منطقه ای
سعید امانپور
1
(دانشیار گروه جغرافیا و برنامه ریزی شهری، دانشگاه شهید چمران اهواز، اهواز، ایران)
کلید واژه: توزیع فضایی, رضایتمندی, شهر اهواز, کیفیت خدمات شهری,
چکیده مقاله :
هدف پژوهش حاضر، سنجش تفاوت میان رضایتمندی از کیفیت خدمات عمومی شهری و توزیع فضایی کاربری‌های شهری در سطح مناطق 7گانه شهر اهواز می باشد. این پژوهش براساس هدف کاربردی و براساس ماهیت توصیفی – تحلیلی است. برای سنجش توزیع فضایی کاربری های شهری از طرح جامع و تفضیلی شهر اهواز و برای سنجش رضایتمندی شهروندان از کیفیت خدمات شهری نیز از شیوه میدانی (پرسشنامه) استفاده گردید. حجم نمونه طبق جمعیت ساکن شهر اهواز، تعداد 322 نفر و جهت افزایش دقت 350 پرسشنامه برآورد و بین 7 منطقه شهر اهواز توزیع گردید. تحلیل داده‌ها با مدل پرامتی و آزمون tتست و کروسکال والیس انجام گردید. در مدل پرامتی مناطق بر اساس سه تحلیل خروجی (رتبه‌بندی مثبت، رتبه‌بندی منفی و خروجی خالص) اولویت‌بندی کامل شدند. مناطقی که دارای بیشترین مقدار مثبت و کمترین جریان منفی باشند نشان دهنده تراکم بالای کاربری های خدماتی و مناطقی که از کمترین مقدار مثبت و بیشترین مقدار منفی برخوردار باشند، نشان دهنده پایین بودن سهم آن ها از سرانه های خدماتی می باشد. نتایج آزمون t برای سنجش رضایتمندی شهروندان از کیفیت خدمات شهری حاکی از آن است که بین مناطق اختلاف وجود دارد. در نهایت نتایج آزمون کروسکال والیس نشان داد که بین میزان رضایت از کیفیت خدمات شهری و توزیع فضایی کاربری‌های شهری در سطح مناطق شهر اهواز تفاوت معناداری وجود دارد.
Accordingly, the aim of this study is to measure the difference between the level of satisfaction with the quality of public urban services and urban spatial distribution in the city of Ahwaz 7th area. This research is based on an applied and descriptive-analytical purpose. The field method (questionnaire) is used to measure the urban spatial distribution of the comprehensive Abu Javan district program and also to assess the citizens' satisfaction with the quality of urban services. Sample size according to the population of AHOVAZ city was 322 and in order to increase the accuracy of 350 questionnaires was calculated and distributed among 7 regions of Ahwaz. Data analysis was PROMETHEE, T Test and Kruskal-Wallis model.In the f PROMETHEE model of the region, based on the three outputs of the analysis (positive ranking, negation ranking and net output), the prioritization was completed. The areas with the highest positive and negative footprint indicate a high density of services and areas with the least positive and most unfavorable indications of the low level of their participation in urban services. The results of t-test for assessing citizens' satisfaction with the quality of urban services indicate that there are differences between the region. Finally, results of Kruskal-Wallis test showed that there is a significant difference between satisfaction level of urban services quality and urban spatial distribution in Ahwaz city.
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