رابطه علّی تصمیم‏ گیری متمرکز و اوباشگری در محیط کار با فرسودگی شغلی: نقش واسطه‏ای سکوت سازمانی

محورهای موضوعی : تکتونواستراتیگرافی

شهرام نوری ثمرین ¹ (گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران)
نسرین ارشدی ² (گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران)
سید اسماعیل هاشمی ³ (گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران)
عبدالزهرا نعامی ⁴ (گروه روانشناسی، دانشکده علوم تربیتی و روانشناسی، دانشگاه شهید چمران اهواز، اهواز، ایران)

تاریخ دریافت : 1399/07/18 تاریخ پذیرش : 1400/02/19 تاریخ انتشار : 1399/11/01

کلید واژه: فرسودگی شغلی, سکوت سازمانی, تصمیم‏ گیری متمرکز, اوباشگری در محیط کار,

چکیده مقاله :

مقدمه و هدف: امروزه، فرسودگی شغلی به یک معضل شایع سازمانی تبدیل شده که تمام شئون زندگی مردم را در برگرفته و موجبات کاهش نیروی کار و ضربه به اقتصاد و تولید کشور را فراهم آورده است. پژوهش حاضر با هدف بررسی رابطه علّی تصمیم‏گیری متمرکز و اوباشگری در محیط کار با فرسودگی شغلی با نقش واسطه‏ای سکوت سازمانی انجام گرفت.
مواد و روش‏ها: این مطالعه از نوع پژوهش‏های همبستگی مبتنی بر الگویابی معادلات ساختاری بود.جامعه آماری این پژوهش شامل تمامی کارکنان مدیریت تعمیر، تکمیل و خدمات فنی چاه‏های نفت شرکت ملی مناطق نفت‏خیزجنوب در سال 1398 بود. کل این جامعه آماری به عنوان نمونه پژوهش به کار گرفته شد(376نفر). شرکت‏کنندگان در پژوهش به پرسشنامه تمرکزگرایی در تصمیم‏گیری (46) سکوت سازمانی (39)،  اوباشگری در محیط کار (48) و فرسودگی شغلی (6) پاسخ دادند. تحلیل داده‏ها با استفاده از روش الگویابی معادلات ساختاری (SEM) انجام گرفت، جهت بررسی معنی‏داری اثرات غیرمستقیم، روش بوت‏استراپ به کار گرفته شد.
یافته‏ها: نتایج نشان داد که الگوی پیشنهادی پژوهش از برازش خوبی با داده‏ها برخوردار است. یافته‏ها همچنین حاکی از آن بود که تصمیم‏گیری متمرکز و اوباشگری در محیط کار روابط معنی‌داری با فرسودگی شغلی و سکوت سازمانی داشتند. همچنین، روابط غیرمستقیم تصمیم‏گیری متمرکز و اوباشگری در محیط کار با فرسودگی شغلی از طریق سکوت سازمانی معنی‌دار بود.
بحث و نتیجه‏گیری: براساس یافته‏های این پژوهش می‏توان نتیجه گرفت که جهت کاهش فرسودگی شغلی، توجه به نقش تصمیم گیری متمرکز، اوباشگری در محیط کار و سکوت سازمانی ضروری است.
 

چکیده انگلیسی:

 
Introduction: Today, burnout has become a common organizational problem that covers all aspects of people's lives and has led to a reduction in labor and damage to the country's economy and production.The aim of current research was to investigate the causal relationship of the centralized decision-Making and workplace mobbing with job burnout considering mediating role of organizational silence.
Material and Methods: The study was correlational research based on structural equation modeling. The statistical population of present study was all employees of management of repair, completion, and technical services wells of National Iranian South Oil Company (NISOC) in 2019. This population used as research sample (376 employees).The participants completed the Centralization in the decision-Making (46)), Organizational Silence ((39),), Workplace Mobbing (48) and Job Burnout (6) Questionnaires. Structural equation modeling (SEM) was used for data analysis. The indirect effects were tested using the bootstrap procedure. Results showed that the proposed model fit the data properly.
Findings:  results showed that centralized decision-Making and workplace mobbing had significant path coefficients with job burnout. Moreover, indirect path coefficients of centralized decision-Making and workplace mobbing with job burnout through organizational silence were significant.
Conclusion: Based on the findings of this study, it can be concluded  that in order to reduce job  burnout, it is necessary to consider the role of centralized decision-making, mobbing  in the workplace and organizational silence.
 

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