مطالعة عوامل حیاتی موفقیت مدیریت دانش در سازمان‌های پروژه‌محور با تأکید بر نقش کلیدی مدیران میانی(نمونة موردی: شرکت مهندسی بین‌المللی فولاد تکنیک)
محورهای موضوعی : مدیریت بازرگانی
رسول مختاری فر
1
(باشگاه پژوهشگران جوان و نخبگان، واحدنجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران)
نازنین السادات هاشمی دهکردی
2
(دانشکده علوم انسانی، گروه مدیریت، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، ایران)
مسعود نصر اصفهانی
3
(عضو هیأت علمی دانشکدة فنی و مهندسی، دانشگاه شیخ بهایی، اصفهان، ایران،)
ناصر خانی
4
(استادیار، گروه مدیریت، دانشکده علوم انسانی، واحد نجف آباد، دانشگاه آزاد اسلامی، نجف آباد، اصفهان،ایران)
کلید واژه: تاپسیس, مدیریت دانش, عوامل کلیدی موفقیت, سازمان پروژه‌محور, مدیران میانی,
چکیده مقاله :
امروزه مدیریت دانش به عنوان یک نیاز راهبردی برای سازمان‌ها مطرح است به طوری که همواره یکی از معضلات اساسی سازمان‌ها، نداشتن اطلاعات کافی از میزان دانایی و دانش افرادِ موجود می باشد. در نتیجه، مدیریت دانش یکی از عوامل حیاتی موفقیت در سازمان‌های امروزی محسوب شده و این امر در سازمان‌های پروژه‌محور از اهمیت دوچندانی برخوردار است. مقالة پیش رو، نتایج پژوهشی است که قلمرو موضوعی آن در زمینة مدیریت دانش در سازمان‌های پروژه‌محور بوده و بررسی موضوع، در طبقه‌ی مدیران میانی چنین سازمان‌هایی می‌باشد. در این پژوهش پرسشنامه‌ای محقق‌ساخته بر اساس مطالعات "هادی دارمی"، طراحی و پس از تأیید روایی ظاهری و محتوایی؛ با استفاده از روش سرشماری، در نمونة آماری پژوهش (شامل 35 نفر) توزیع شد. پایایی یا قابلیت اعتماد پرسش نامه نیز از طریق روش اندازه‌گیری آلفای کرونباخ (یا روش همسانی درونی اجزاء) انجام و برابر با 916/0 محاسبه گردید. در این مقاله برای بررسی موضوع، از آمار توصیفی، آزمون کولموگروف_اسمیرنف تک‌نمونه‌ای، ضریب همبستگی اسپیرمن، آزمون دوجمله‌ای (یا آزمون نسبت)، آزمون فریدمن (یا آزمون تحلیل واریانس دوطرفه)، و در آخر نیز از روش تاپسیس استفاده شده است. نتایج نشان می‌دهد در این سازمان، وضعیت عوامل زیرساخت سازمانی، انگیزش کارکنان، و مدیریت منابع انسانی در سطح متوسط و وضعیت عوامل راهبرد و هدف، رهبری و پشتیبانی مدیریت، آموزش، فناوری اطلاعات، و فرهنگ در سطح خوبی می‌باشد. همچنین، اولویت عوامل از نظر مدیران میانی به این ترتیب است: راهبرد و هدف، فناوری اطلاعات، زیرساخت سازمانی، رهبری و پشتیبانی مدیریت، آموزش، فرهنگ، مدیریت منابع انسانی، و انگیزش کارکنان.
Today consideration of knowledge management as a strategic need makes lack of enough knowledge the most significant issue. As a result, knowledge management is one of critical success factors in modern organizations and it is more important for project-based organizations. This article is the result of the survey done with thematic scope of the Knowledge Management basis in project-based companies, and the matter is studied among mid-level managers. By using Hadi Darami’s “success factors of Knowledge management in project-based companies”, a researcher-made questionnaire was devised. The Face and content Validity of the instrument was approved, the reliability of the instrument was approved by the reliability coefficient (Chronbach’s Alpha) of 0/916. In this article descriptive statistics, the kolmogroph-Smirnoph test, Spearman correlation coefficient, Binomial test, Friedman’s test and TOPSIS method have been used. The results show that the status of the organization infrastructure, Staff Motivation, and Human Resource Management factors are at a medium level and the status of the Strategy and Goal, Leadership and Management Support, Training, IT, and Culture factors are at a high level. Also, the priorities of the factors are: Strategy and Goal, IT, Organization infrastructure, Leadership and Management Support, Training, Culture, Human Resource Management, and Staff Motivation.
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- Rading, A. (2010), “Knowledge management”, success in the information-based global economy, (M. Latifi, translator) Tehran, the side.
- Rabie, A and Khajavi, Z. (2010), “Establishment of knowledge management and presentation of applied model in Tehran municipality”, Technology Development Quarterly, N 24, 22- 29.
- Rahimi, H and Najafi, M. (2007), “Knowledge management in educational organizations”, Tehran, Immortal, Jungle Publication.
- Rahnavard, F and Mohamadi, A. (2009), “dentifying the key factors for the success of the KM system in Tehran's universities and colleges”, Information Technology Management Quarterly, N 3, 37- 52.
- Salari, N; Pur Serajiyan, D; Ouliya, M and Shukuhi, S. (2011), “Determine and prioritize factors affecting the success of knowledge management in science and technology parks”, Technology Development Quarterly, N 27, 3- 9.
- Ardakani, S Konjkav Monfared, A. (2011), “Factors Affecting the Success of Establishing Knowledge Management in Higher Education Institutions (Case Study: Yazd University)”, Business Management Exploratio, N 5, 136- 158.
- Sohrabi, B and Daremi, H. (2010), “Knowledge Management (with an MBA approach)”, Tehran, the side.
- Sohrabi, B; Furuzande, S and Raeisi Vanani, A. (2011), “Providing a comprehensive model for assessing knowledge sharing in government-based project organizations based on organizational and technical human factors, Public Administration Quarterly Journal, V 3, N 7, 95-114.
- Salehi, M; Khavari, S and Keykhay, F. (2010), “Presentation of a practical model for implementing knowledge management and its impact on Islamic Azad university units of Mazandaran province”, Quarterly Journal of Educational Psychology, V 4, 25- 37.
- Salavati, A and Hagh Nazar, F. (2009), “Analyzing the Effective Grounds Effect on Establishment of KM in Headquarters of National Iranian Oil Company”, Magazine beyond management, N 10, 77- 104.
- Talebi, K and Salimi Torkamani, M. (2008), “Prioritizing the Key Bases of Success in the Implementation of KM in Small and Medium Enterprises: A Case Study of Iran Khodro Manufacturing Plants”, New Economics and Business Journal, N 14, 1- 17.
- Gholich Li, B. (2010), “Knowledge management: The process of creating, sharing and applying intellectual capital in business”, Tehran, Samt Publication.
- Caskinen, K. K, and Pylanto, P. (2011), “Knowledge management in project-based organizations”, (AS Pahlavani, and AS Bayati, Translator) Tehran, Argh Publication.
- - Nunaka, A and Tacchi, H. (2005), “Knowledge companies: How do Japanese companies innovate”, (A. Atafar, J. Islami, A. Kaveh, S. Analouei, Translator) Qom, Sama'a Ghalam Publication.
- Niyaz Azari, K and Amuyi, F. (2006), “Factors Affecting the Establishment of Knowledge Management in Mazandaran Islamic Azad Universities”, Dual syllabus of knowledge and research in education, N 14, 93- 106.
- Nisi, A and Ranghbari Khini, M. (2009), “Investigating the Factors Affecting the Effective Establishment of Knowledge Management (Case Study: Telecommunication Organization of Khuzestan Province)”, Management Outlook Quarterly, N 33, 125-142.
- Hadizadeh Moghadam, A; Ramin Mehr, H and Heydari, H. (2010), “Presenting the Model of Knowledge Management Success, Journal of Governmental Perspectives, N 4, 83-100.
- Valmohamadi, H. (2009), “Determine and prioritize the main factors for successful implementation of knowledge management in small and medium organizations of the country”, Researcher Magazine (Management), N 16, 88- 104.
- Ajmal, M. M., Kekäle, T., & Takala, J. (2009), Cultural impacts on knowledge management and learning in project-based firms. VINE, 39(4), 339 to 352.
- Akhavan, P., Hosnavi, R., & Sanjaghi, M. (2009), Identification of knowledge management critical success factors in Iranian academic research centers. Education, Business and Society: Contemporary Middle Eastern Issues, 2(4), 276 to 288.
- Akhavan, P., Zahedi, M., & Hosein, S. (2014), A conceptual framework to adress barriers to knowledge management in project-based organizations. Education, Business and Society: Contemporary Middle Eastern Issues, 7(2/3), 98 to 119.
- Chang, M.-Y., Hung, Y.-C., Yen, D., & Tseng, P. (2009), The research on the critical success factors of knowledge management and classification framework project in the Executive Yuan of Taiwan Government. Expert Systems with Application, 36, 5376 to 5386.
- Chong, C., Chong, S., & Lin, B. (2010), Organizational demographic variables and preliminary KM implementation success. Expert Systems with Applications, 37, 7243 to 7254.
- Chong, S. (2006), KM critical success factors: A comparison of perceived importance versus implementation in Malaysian ICT companies. The Learning Organiation, 13(3), 230 to 256.
- Costanzo, L., & Tzoumpa, V. (2008), Enhancing organizational learning in teams: has the middle manager got a role. Team Performance Management, 14(3/4), 146 to 164.
- Du Plessis, M. (2007), Knowledge Management: what makes complex implementations successful? Journal of Knowledge Management, 11(2), 91 to 101.
- Farzin, M., Safari Kahreh, M., Hesan, M., & Khalouei, A. (2014), A survey of Critical Success Factors for Strategic Knowledge Management Implementation: applications for Service Sector. Procedia - Social and Behavioral Scince, 109, 595 to 599.
- Huang, L.-S., & Lai, C.-P. (2014), An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Beavioral Science, 40, 24 to 30.
- Jafari, M., Fathian, M., Jahani, A., & Akhavan, P. (2008), Eploring the contextual dimensions of organization from knowledge management perspective. VINE, 38(1), 53 to 71.
- Jarrar, Y. (2002), Knowledge management: Learning for organizational experience. Managerial Auditing Journal, 17(6), 322 to 328.
- Lin, H.-F. (2014), Contextual factors affecting knowledge management diffusion in SMEs. Industrial Management & Data Systems, 114(9), 1415 to 1437.
- Lindner, F., & Wald, A. (2011), Success factors of knowledge management in temporary organizations. International Journal of Project Management, 29, 877 to 888.
- Pandey, S., & Dutta, A. (2013), Role of knowledge infrastructure capabilities in knowledge management. Journal of Knowledge Management, 17(3), 435 to 453.
- Park, H., Ribière, V., & Schulte Jr, W. (2004), Critical attributes of organizational culture that promote knowledge management technology implementation success. Journal of Knowledge Management, 8(3), 106 to 117.
- Patil, S., & Kant, R. (2014), Knowledge management adoption in supply chain: Identifying critical success factors using fuzzy DEMATEL approach. Journal of Modelling in Management, 9(2), 160 to 178.
- Ramezani, A., Fathain, M., & Tajdin, A. (2013), Investigating critical success factors of knowledge management in research organizations: A case study concerning one of the research organizations of Iran. Education, Bussines and society: Contemporary Middle Eastern Issues, 6(2), 101 to 115.
- Tien, S.-W., Wang, M.-L., Chung, Y.-C., Tsai, C.-H., & Lee, S.-Y. (2006), A study of Constructing Knowledge Management for Taiwan's Small and Medium-sized Enterprises b Successful Factors. Asian Journal on Quality, 7(1), 60 to 89.
- Wastell, D. (2001), Barriers to effective knowledge management: Action research meets grounded theory. Journal of Systems and Information Technology, 5(2), 21 to 36.
- Wu, W.-W. (2012), Segmenting critical factors for successful knowledge management implementation using the fuzzy DEMATEL method. Applied Soft Computing, 12, 527 to 535.
- Yew Wong, K. (2005), Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261 to 279.
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- Jafari, M; Akhvan, P and Akhtari, M. (2011), “Knowledge management”, A comprehensive look at tools and techniques, Tehran, Rasa Cultural Services Institute.
- Rading, A. (2010), “Knowledge management”, success in the information-based global economy, (M. Latifi, translator) Tehran, the side.
- Rabie, A and Khajavi, Z. (2010), “Establishment of knowledge management and presentation of applied model in Tehran municipality”, Technology Development Quarterly, N 24, 22- 29.
- Rahimi, H and Najafi, M. (2007), “Knowledge management in educational organizations”, Tehran, Immortal, Jungle Publication.
- Rahnavard, F and Mohamadi, A. (2009), “dentifying the key factors for the success of the KM system in Tehran's universities and colleges”, Information Technology Management Quarterly, N 3, 37- 52.
- Salari, N; Pur Serajiyan, D; Ouliya, M and Shukuhi, S. (2011), “Determine and prioritize factors affecting the success of knowledge management in science and technology parks”, Technology Development Quarterly, N 27, 3- 9.
- Ardakani, S Konjkav Monfared, A. (2011), “Factors Affecting the Success of Establishing Knowledge Management in Higher Education Institutions (Case Study: Yazd University)”, Business Management Exploratio, N 5, 136- 158.
- Sohrabi, B and Daremi, H. (2010), “Knowledge Management (with an MBA approach)”, Tehran, the side.
- Sohrabi, B; Furuzande, S and Raeisi Vanani, A. (2011), “Providing a comprehensive model for assessing knowledge sharing in government-based project organizations based on organizational and technical human factors, Public Administration Quarterly Journal, V 3, N 7, 95-114.
- Salehi, M; Khavari, S and Keykhay, F. (2010), “Presentation of a practical model for implementing knowledge management and its impact on Islamic Azad university units of Mazandaran province”, Quarterly Journal of Educational Psychology, V 4, 25- 37.
- Salavati, A and Hagh Nazar, F. (2009), “Analyzing the Effective Grounds Effect on Establishment of KM in Headquarters of National Iranian Oil Company”, Magazine beyond management, N 10, 77- 104.
- Talebi, K and Salimi Torkamani, M. (2008), “Prioritizing the Key Bases of Success in the Implementation of KM in Small and Medium Enterprises: A Case Study of Iran Khodro Manufacturing Plants”, New Economics and Business Journal, N 14, 1- 17.
- Gholich Li, B. (2010), “Knowledge management: The process of creating, sharing and applying intellectual capital in business”, Tehran, Samt Publication.
- Caskinen, K. K, and Pylanto, P. (2011), “Knowledge management in project-based organizations”, (AS Pahlavani, and AS Bayati, Translator) Tehran, Argh Publication.
- - Nunaka, A and Tacchi, H. (2005), “Knowledge companies: How do Japanese companies innovate”, (A. Atafar, J. Islami, A. Kaveh, S. Analouei, Translator) Qom, Sama'a Ghalam Publication.
- Niyaz Azari, K and Amuyi, F. (2006), “Factors Affecting the Establishment of Knowledge Management in Mazandaran Islamic Azad Universities”, Dual syllabus of knowledge and research in education, N 14, 93- 106.
- Nisi, A and Ranghbari Khini, M. (2009), “Investigating the Factors Affecting the Effective Establishment of Knowledge Management (Case Study: Telecommunication Organization of Khuzestan Province)”, Management Outlook Quarterly, N 33, 125-142.
- Hadizadeh Moghadam, A; Ramin Mehr, H and Heydari, H. (2010), “Presenting the Model of Knowledge Management Success, Journal of Governmental Perspectives, N 4, 83-100.
- Valmohamadi, H. (2009), “Determine and prioritize the main factors for successful implementation of knowledge management in small and medium organizations of the country”, Researcher Magazine (Management), N 16, 88- 104.
- Ajmal, M. M., Kekäle, T., & Takala, J. (2009), Cultural impacts on knowledge management and learning in project-based firms. VINE, 39(4), 339 to 352.
- Akhavan, P., Hosnavi, R., & Sanjaghi, M. (2009), Identification of knowledge management critical success factors in Iranian academic research centers. Education, Business and Society: Contemporary Middle Eastern Issues, 2(4), 276 to 288.
- Akhavan, P., Zahedi, M., & Hosein, S. (2014), A conceptual framework to adress barriers to knowledge management in project-based organizations. Education, Business and Society: Contemporary Middle Eastern Issues, 7(2/3), 98 to 119.
- Chang, M.-Y., Hung, Y.-C., Yen, D., & Tseng, P. (2009), The research on the critical success factors of knowledge management and classification framework project in the Executive Yuan of Taiwan Government. Expert Systems with Application, 36, 5376 to 5386.
- Chong, C., Chong, S., & Lin, B. (2010), Organizational demographic variables and preliminary KM implementation success. Expert Systems with Applications, 37, 7243 to 7254.
- Chong, S. (2006), KM critical success factors: A comparison of perceived importance versus implementation in Malaysian ICT companies. The Learning Organiation, 13(3), 230 to 256.
- Costanzo, L., & Tzoumpa, V. (2008), Enhancing organizational learning in teams: has the middle manager got a role. Team Performance Management, 14(3/4), 146 to 164.
- Du Plessis, M. (2007), Knowledge Management: what makes complex implementations successful? Journal of Knowledge Management, 11(2), 91 to 101.
- Farzin, M., Safari Kahreh, M., Hesan, M., & Khalouei, A. (2014), A survey of Critical Success Factors for Strategic Knowledge Management Implementation: applications for Service Sector. Procedia - Social and Behavioral Scince, 109, 595 to 599.
- Huang, L.-S., & Lai, C.-P. (2014), An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Beavioral Science, 40, 24 to 30.
- Jafari, M., Fathian, M., Jahani, A., & Akhavan, P. (2008), Eploring the contextual dimensions of organization from knowledge management perspective. VINE, 38(1), 53 to 71.
- Jarrar, Y. (2002), Knowledge management: Learning for organizational experience. Managerial Auditing Journal, 17(6), 322 to 328.
- Lin, H.-F. (2014), Contextual factors affecting knowledge management diffusion in SMEs. Industrial Management & Data Systems, 114(9), 1415 to 1437.
- Lindner, F., & Wald, A. (2011), Success factors of knowledge management in temporary organizations. International Journal of Project Management, 29, 877 to 888.
- Pandey, S., & Dutta, A. (2013), Role of knowledge infrastructure capabilities in knowledge management. Journal of Knowledge Management, 17(3), 435 to 453.
- Park, H., Ribière, V., & Schulte Jr, W. (2004), Critical attributes of organizational culture that promote knowledge management technology implementation success. Journal of Knowledge Management, 8(3), 106 to 117.
- Patil, S., & Kant, R. (2014), Knowledge management adoption in supply chain: Identifying critical success factors using fuzzy DEMATEL approach. Journal of Modelling in Management, 9(2), 160 to 178.
- Ramezani, A., Fathain, M., & Tajdin, A. (2013), Investigating critical success factors of knowledge management in research organizations: A case study concerning one of the research organizations of Iran. Education, Bussines and society: Contemporary Middle Eastern Issues, 6(2), 101 to 115.
- Tien, S.-W., Wang, M.-L., Chung, Y.-C., Tsai, C.-H., & Lee, S.-Y. (2006), A study of Constructing Knowledge Management for Taiwan's Small and Medium-sized Enterprises b Successful Factors. Asian Journal on Quality, 7(1), 60 to 89.
- Wastell, D. (2001), Barriers to effective knowledge management: Action research meets grounded theory. Journal of Systems and Information Technology, 5(2), 21 to 36.
- Wu, W.-W. (2012), Segmenting critical factors for successful knowledge management implementation using the fuzzy DEMATEL method. Applied Soft Computing, 12, 527 to 535.
- Yew Wong, K. (2005), Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261 to 279.