بررسی رابطه بین سبک‌های مدیریت تعارض و خلاقیت کارکنان در دانشگاه آزاد اسلامی واحد تبریز
محورهای موضوعی : مدیریت بازرگانی
سلیمان ایرانزاده
1
(عضو هیأت علمی (دانشیار) گروه مدیریت صنعتی،واحد تبریز، دانشگاه آزاد اسلامی،تبریز،ایران)
قادر زمستانی
2
(دانشجوی دکتری تخصصی مدیریت، دانشگاه غازی، آنکارا، ترکیه)
مهدی پاکدل بناب
3
(باشگاه پژوهشگران جوان و نخبگان،واحد تبریز،دانشگاه آزاد اسلامی، تبریز، ایران)
صادق بابائی هروی
4
(دانشگاه آزاد اسلامی، واحدتبریز، باشگاه پژوهشگران جوان، تبریز، ایران)
کلید واژه: خلاقیت کارکنان, سبک‌های مدیریت تعارض, دانشگاه آزاد اسلامی تبریز,
چکیده مقاله :
هدف پژوهش حاضر، بررسی رابطه بین سبک های مدیریت تعارض و خلاقیت کارکنان در دانشگاه آزاد اسلامی واحد تبریز در سال 1391 می باشد. روش پژوهش حاضر توصیفی از نوع همبستگی و از حیث هدف کاربردی می باشد. جامعه ی آماری این پژوهش، مدیران دانشگاه آزاد اسلامی واحد تبریز شامل (رؤسای دانشکده ها، معاونین دانشکده ها و رؤسای آموزش) به تعداد 32 نفر و کارکنان دانشگاه آزاد اسلامی واحد تبریز به تعداد 699 نفر می باشد. روش نمونه گیری در این مطالعه برای مدیران به صورت سرشماری بوده و برای کارکنان تصادفی ساده به تعداد 248 نفر می باشد. ابزار گردآوری داده ها شامل دو پرسشنامه استاندارد و معتبر مدیریت تعارض که پرسشنامه مدیریت تعارض دارای 30 سوال مدیریت تعارض برای تعیین سبک های مدیریت تعارض مدیران (سبک اجبار، سبک سازش، سبک اجتناب، سبک همکاری، سبک مصالحه) و پرسشنامه خلاقیت دارای 50 سوال خلاقیت برای تعیین میزان خلاقیت کارکنان می باشد. برای تجزیه و تحلیل داده ها از آزمون همبستگی پیرسون وT مستقل استفاده شده است. نتایج پژوهش حاکی از آن است که بین سبک اجبار مدیران و خلاقیت کارکنان دانشگاه آزاد اسلامی واحد تبریز همبستگی آماری معکوس و معنی داری وجود دارد. همچنین بین سبک سازش، سبک مصالحه، میزان تحصیلات و سابقه کاری مدیران و خلاقیت کارکنان دانشگاه آزاد اسلامی واحد تبریز همبستگی آماری مثبت و معنی داری وجود دارد. بین سبک اجتناب و سبک همکاری مدیران و خلاقیت کارکنان دانشگاه آزاد اسلامی واحد تبریز همبستگی معنی داری وجود ندارد. همچنین سبک های مدیریت تعارض مدیران دانشگاه آزاد اسلامی واحد تبریز به تفکیک جنسیت متفاوت نیستند.
This study tries to investigate the relationship between Conflicting Management Styles and the Personnel Preativity in the Islamic Azad University of Tabriz in the year 2012. It takes a descriptive and cooperative method of analysis aiming at the applicable aspects. The population of the present study includes administrators of Islamic Azad University of Tabriz, namely, faculty adminstrators, vice presidents and the heads of educational boards. This population covers 32 members of the mentioned adminstrators and 699 personnel of the university. The sampling method of the study for adminstrators is all-enclusive [32] while covering a number of 248 random personnels. The tools for the data analysis includes 2 standard and authentic questionnairs for conflicting management. The conflicting management questinnaire contains 30 questions to identify Conflicting Management Styles of the these adminstrators (competing style, accomodating style, avoiding style, cooperation style, and compromising style). İn addition, the creativity questionnaire includes 50 creativity questions to identify the creativity amount of the personnel. To analyze the data Pearson correlation test and T-test have been applied. The results indicate that there is a meaningful reverse statistical correlation between the adminstrators’ competeng style and the creativity of the personnel. There is also a meaningful positive correlation between accomodating style, compromising style, educational levels and the working experiences of the personnel. There is no meaningful correlation between avoiding style and cooperation style of the adminstrators and the creativity of the personnel. Moreover, conflicting management styles of the adminstrators of the Islamic Azad University of Tabriz are not different from each other based on the genders of the adminstrators.
Adomi, E. E., and Ozioma Anie, S. (2006), Conflict Management in Nigerian University Libraries. Library Management, 27(8). Retrieved September 5, 2009 from Emerald Database. doi: 10.1108/ 01435120610686098.
Ahmadi, M. (1981). Foundations of Organization and Management (Public Administration). Tehran: Virayesh Publishing, (In Persian).
Alper, S., Tjosvold, D., and Law, K., (2006), "Conflict management, efficacy and performance in organizational teams, personnel psychology", volume 53 Issue 3, PP: 625-642.
Alwani, S. M. (1988). General Directorate. Ney Publication, (In Persian).
Amirkabiri, A. (1985). Organizational and Management Approaches and Organizational Behavior. Tehran: Negahe Danesh Publication, (In Persian).
Bass, P. F., and Talente, G. M., (2007), Conflict Management in Health Care, Avaiable from: http:// www.m.talente.com.
Chen, G and Tjosvold, D, (2000), "Conflict management and team effectiveness in China: the mediating role of justice". Asia pacific journal of management, 19, PP: 557-572.
Erfurt, Johm., (2002), "Dealing with conflict". Avaiable from world wide web: http://www. nsba.org.sbot/ toolkit/ conflict.
Farhangi, A. A. (1999). Communication in Organizational Conflict from the Point of View of Mutual Interaction Analysis. Publication of the Center for Management of Public Administration, (In Persian).
Fishani, T., (2006), Creativity and innovation in human and organizations. Tehran: Termeh Press.
Friedman, R. A., Tidd, S. T. Tsai, J. C., (2000), "What goes around comes around: the impact of personal conflict style on work conflict and stress". The international journal of conflict management, 11, (1), PP: 32-55.
Heydari, F. (2003). A Study on the Use of Negotiating Styles in Conflict Management Strategies of High School Principals in Isfahan. Master's Thesis, Isfahan: Isfahan University, (In Persian).
Hornung, C., (2002), Conflict, Management techniques, Available from World Wide Web: http:// www.onlinewbc.gov/Docs/ manage/ conflict.html.
Izadi Yazdan Abadi, A. (2000). Conflict Management. Tehran: Imam Hossein University Press, (In Persian).
Jahanideh Kazempour, M. (2005). Conflict Management. Hammshahri newspaper, 3725, (In Persian).
Jones, G. R., George, J., Hill, C. W., (2000), Contemprary management, Boston: MCGraw-Hill.
Kalantari, M. A. (1986). Investigating the Relationship between Conflict Management Styles and Personality Traits of Managers of Yazd Universities. Master's Thesis, Isfahan: Isfahan University, (In Persian).
Karimi, A. (2008). Curriculum: Organizational Conflict Management. Tehran: Human Resources and Education Training Center of Islamic Azad University, (In Persian).
Katz, D., and Kahn, R. H., (1978), The social psycology of organazation. Newyork: john wiley publication.
McNamarea, C., (2007), Basics of Conflict Management Available from: http://www.bcm.com.
Nejad Iranian, F. (1981). Creativity and Innovation Management in Organizations. Urmia: Peyk Sobhan Publications, (In Persian).
Owens, R. (2007), Conflict Management, Available from: http://www. Robert. owens.us, Accessed at 2007.
Rahim, M. A. and Magner, N., (1995), "Confirmatory factor analysis of the styles of handling interpersonal conflict: first – order factor model and its invariance across groups". Journal of applied psychology, 80, PP: 122-132.
Reiter, P., Jody, R., and Illie, J., (2004), Leadership and creativity: understanding leadership form a creative problem- solving perspective. Leadersh Q; 15(1): 21-33.
Rezaeian, A. (2003). Conflict Management and Negotiation Management. Tehran: Samt Publication, (In Persian).
Robbins, S. P., and De Cenzo, D. A., (1998), Essential concept and applications fundamentals of management. New Jersey: Prentice Hall.
Saatchi, M. (1971). Creativity and Innovation for solving problems, Journal of Management Studies. Tehran: Allameh Tabatabaei University Press, (In Persian).
Saberi, Z. (1975). Review of the Views of High School Administrators in Isfahan's Five Districts on How to Deal with Conflicting Managers. Master's Thesis, Khorasgan: Islamic Azad University, (In Persian).
Slocum, John, (2002), "Conflict management", available from world wide web: http:// www.etu. org.za/ toolbox/ docs/ building.
Sokhai Ghaleh Rudkhani, A. (1977). Studying Conflict Management Styles of Managers of Guilan High Schools. Master's Thesis, Tehran: Shahid Beheshti University, (In Persian).
Somech, A., Desivilya, H. S., and Lidogoster, H., (2008), "Team conflict management and team effectiveness: the effects of task interdependence and team identification". Journal of organizational behavior, 30(3), PP: 359-378.
Sorenson, P. S., Hawkins, K., and Sorenson, R. H., (1995), "Gender, psychological type and conflict style prefrences" Management Communication Guarterly, p: 115.
Strernberg, R. J., and Soriano, L. J., (1976), Style & Conflict Resoution. Industrial and Organazational Psycology, New york: john wiley pub, p: 115.
Thomas, K. W., (1976), "Conflict and conflict management, in handbook of industrial and organizational psychology" (M.D., Dunnette ed., PP: 889-933. Rand Mcnally, Chicago, USA).
Tjosvold, D., Law, K. and Sun, H., (2006), " Effectiveness of Chiness teams: the role of conflict types and conflict management approaches", management and organization review, 2- 2, PP: 231-252.
Vivar, C. G., (2006), "Putting conflict management into practive". Journal of nursing management, 14.PP: 201-206.
Zarei Matin, H. (1973). Creativity and Innovation, Management Knowledge Quarterly. Tehran: Tehran University Press, (In Persian).
_||_
Adomi, E. E., and Ozioma Anie, S. (2006), Conflict Management in Nigerian University Libraries. Library Management, 27(8). Retrieved September 5, 2009 from Emerald Database. doi: 10.1108/ 01435120610686098.
Ahmadi, M. (1981). Foundations of Organization and Management (Public Administration). Tehran: Virayesh Publishing, (In Persian).
Alper, S., Tjosvold, D., and Law, K., (2006), "Conflict management, efficacy and performance in organizational teams, personnel psychology", volume 53 Issue 3, PP: 625-642.
Alwani, S. M. (1988). General Directorate. Ney Publication, (In Persian).
Amirkabiri, A. (1985). Organizational and Management Approaches and Organizational Behavior. Tehran: Negahe Danesh Publication, (In Persian).
Bass, P. F., and Talente, G. M., (2007), Conflict Management in Health Care, Avaiable from: http:// www.m.talente.com.
Chen, G and Tjosvold, D, (2000), "Conflict management and team effectiveness in China: the mediating role of justice". Asia pacific journal of management, 19, PP: 557-572.
Erfurt, Johm., (2002), "Dealing with conflict". Avaiable from world wide web: http://www. nsba.org.sbot/ toolkit/ conflict.
Farhangi, A. A. (1999). Communication in Organizational Conflict from the Point of View of Mutual Interaction Analysis. Publication of the Center for Management of Public Administration, (In Persian).
Fishani, T., (2006), Creativity and innovation in human and organizations. Tehran: Termeh Press.
Friedman, R. A., Tidd, S. T. Tsai, J. C., (2000), "What goes around comes around: the impact of personal conflict style on work conflict and stress". The international journal of conflict management, 11, (1), PP: 32-55.
Heydari, F. (2003). A Study on the Use of Negotiating Styles in Conflict Management Strategies of High School Principals in Isfahan. Master's Thesis, Isfahan: Isfahan University, (In Persian).
Hornung, C., (2002), Conflict, Management techniques, Available from World Wide Web: http:// www.onlinewbc.gov/Docs/ manage/ conflict.html.
Izadi Yazdan Abadi, A. (2000). Conflict Management. Tehran: Imam Hossein University Press, (In Persian).
Jahanideh Kazempour, M. (2005). Conflict Management. Hammshahri newspaper, 3725, (In Persian).
Jones, G. R., George, J., Hill, C. W., (2000), Contemprary management, Boston: MCGraw-Hill.
Kalantari, M. A. (1986). Investigating the Relationship between Conflict Management Styles and Personality Traits of Managers of Yazd Universities. Master's Thesis, Isfahan: Isfahan University, (In Persian).
Karimi, A. (2008). Curriculum: Organizational Conflict Management. Tehran: Human Resources and Education Training Center of Islamic Azad University, (In Persian).
Katz, D., and Kahn, R. H., (1978), The social psycology of organazation. Newyork: john wiley publication.
McNamarea, C., (2007), Basics of Conflict Management Available from: http://www.bcm.com.
Nejad Iranian, F. (1981). Creativity and Innovation Management in Organizations. Urmia: Peyk Sobhan Publications, (In Persian).
Owens, R. (2007), Conflict Management, Available from: http://www. Robert. owens.us, Accessed at 2007.
Rahim, M. A. and Magner, N., (1995), "Confirmatory factor analysis of the styles of handling interpersonal conflict: first – order factor model and its invariance across groups". Journal of applied psychology, 80, PP: 122-132.
Reiter, P., Jody, R., and Illie, J., (2004), Leadership and creativity: understanding leadership form a creative problem- solving perspective. Leadersh Q; 15(1): 21-33.
Rezaeian, A. (2003). Conflict Management and Negotiation Management. Tehran: Samt Publication, (In Persian).
Robbins, S. P., and De Cenzo, D. A., (1998), Essential concept and applications fundamentals of management. New Jersey: Prentice Hall.
Saatchi, M. (1971). Creativity and Innovation for solving problems, Journal of Management Studies. Tehran: Allameh Tabatabaei University Press, (In Persian).
Saberi, Z. (1975). Review of the Views of High School Administrators in Isfahan's Five Districts on How to Deal with Conflicting Managers. Master's Thesis, Khorasgan: Islamic Azad University, (In Persian).
Slocum, John, (2002), "Conflict management", available from world wide web: http:// www.etu. org.za/ toolbox/ docs/ building.
Sokhai Ghaleh Rudkhani, A. (1977). Studying Conflict Management Styles of Managers of Guilan High Schools. Master's Thesis, Tehran: Shahid Beheshti University, (In Persian).
Somech, A., Desivilya, H. S., and Lidogoster, H., (2008), "Team conflict management and team effectiveness: the effects of task interdependence and team identification". Journal of organizational behavior, 30(3), PP: 359-378.
Sorenson, P. S., Hawkins, K., and Sorenson, R. H., (1995), "Gender, psychological type and conflict style prefrences" Management Communication Guarterly, p: 115.
Strernberg, R. J., and Soriano, L. J., (1976), Style & Conflict Resoution. Industrial and Organazational Psycology, New york: john wiley pub, p: 115.
Thomas, K. W., (1976), "Conflict and conflict management, in handbook of industrial and organizational psychology" (M.D., Dunnette ed., PP: 889-933. Rand Mcnally, Chicago, USA).
Tjosvold, D., Law, K. and Sun, H., (2006), " Effectiveness of Chiness teams: the role of conflict types and conflict management approaches", management and organization review, 2- 2, PP: 231-252.
Vivar, C. G., (2006), "Putting conflict management into practive". Journal of nursing management, 14.PP: 201-206.
Zarei Matin, H. (1973). Creativity and Innovation, Management Knowledge Quarterly. Tehran: Tehran University Press, (In Persian).