تأثیر هوش اخلاقی مدیران بر مهارت‌های ارتباطی آنان در سازمان تأمین اجتماعی
محورهای موضوعی : مدیریت بازرگانی
غلامرضا اسگندری
1
(
کارشناس ارشد گروه مدیریت دولتی، واحد بناب ،دانشگاه آزاد اسلامی، بناب، ایران
)
کریم اسگندری
2
(
کارشناس ارشد مدیریت دولتی گرایش مالی، عضو باشگاه پژوهشگران جوان دانشگاه آزاد اسلامی، واحد بناب، بناب، ایران
)
جعفر بیک زاد
3
(
عضو هیأت علمی (استادیار) گروه مدیریت ،واحد بناب ،دانشگاه آزاد اسلامی، بناب، ایران
)
شیما کردبچه
4
(
کارشناس ارشد مدیریت مالی، عضو باشگاه پژوهشگران جوان دانشگاه آزاد اسلامی، واحد شهر ری، شهر ری، ایران
)
کلید واژه: مهارت‌های ارتباطی, هوش اخلاقی, مهارت‌های شنود, مهارت‌های کلامی, مهارت‌های بازخورد,
چکیده مقاله :
هدف مقاله حاضر بررسی تأثیر هوش اخلاقی مدیران بر مهارت های ارتباطی آنان در سازمان تأمین اجتماعی استان آذربایجان شرقی می باشد. در این پژوهش تأثیر هوش اخلاقی مدیران و ابعاد آن شامل درستکاری، مسئولیت پذیری، دلسوزی، و بخشش بر مهارت های ارتباطی مدیران مورد بررسی قرار گرفته است. جامعه ی آماری پژوهش حاضر مدیران عالی و میانی واحدهای بیمه ای و درمانی سازمان مورد مطالعه به تعداد 249 نفر می باشد. حجم نمونه ی آماری بر اساس فرمول کوکران، 151 نفر برآورد شده است. روش نمونه گیری به صورت تصادفی طبقه ای می باشد. ابزار جمع آوری اطلاعات در پژوهش حاضر پرسش نامه می باشد. روایی پرسش نامه به صورت صوری است. پایایی پرسش نامه توسط آزمون آلفای کرونباخ برای سؤال های هوش اخلاقی و مهارت های ارتباطی پرسش نامه به ترتیب با اعتبار 838/0 و 726/0 مورد تأیید قرار گرفته است. برای آزمون فرضیه های پژوهش از آزمون های r پیرسون و رگرسیون دو متغیره استفاده شده است. نتایج حاصل بیانگر آن است که هوش اخلاقی مدیران و ابعاد چهارگانه ی آن بر مهارت های ارتباطی آنان در سازمان مورد مطالعه تأثیر دارد.
The purpose of the present paper is to investigate the effect of managers’ moral intelligence on their communication skills in the social welfare organization of EastAzerbaijanProvince. The impact of managers’ moral intelligence and its dimensions including honesty, responsibility, compassion, and forgiveness on their communication skills has been investigated. The statistical population consists of 249 top and middle managers of the insurance and health care units of the organization under study. According to Cochran’s formula, the sample size is 151, obtained by stratified random sampling technique. The data collecting instrument is a questionnaire. The validity of the questionnaire was confirmed by content validity, and its reliability was approved through the use of Cronbach’s Alpha test for the questions of moral intelligence and communication skills with the significance level of 0.838 and 0.726, respectively. In order to test the research hypotheses, we have used Pearson’s correbtion coefficient and covariate regression. The results indicate that the managers’ moral intelligence and its four dimensions affect their communication skills in the organization under study.
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Alon, Iian & Higgins M. James (2005). "Global Leadership Success through Emotional and Cultural intelligence” Business Horizons, Vol.48, pp.501-512.
Alwani, M. (2000). General Directorate. Tehran: Ney Publishing, (In Persian).
Argyris,Chris,( 1986),Skilled Incompetence, Harvard Business Review, 64 (5), PP. 74-80
Babaei, M. A., & Momeni, M. (2005). The Effect of Emotional Intelligence on the Effectiveness of Managers. Journal of Tadbir, 166, (In Persian).
Bar-On, R., Tranel, D., Denburg, N. L., & Bechara, A., Exploring the neurological substrate of emotional and social intelligence, Brain, 126, pp. 1790-1800, 2003.
Borba, M.,(2005),The step-by-step plan to building moral intelligence, Nurtuing Kids Heart & Souls, National Educator Award, National council of self-esteem.Jossey-Bass
Buckly, M.R.D, Beu, D, & Frink, D.D., Ethical issues in human resources systems, Human Resource Management Review, 11(15),11-29, 2001.
Cole, Ch. (2001). Golden Telecommunication. Translated by: M. R. Allyasin, Tehran: Hamoon Publication, (In Persian).
Dale A. Level., Communication Effec Tiveness / Wethod and situation, Journal of Business Communication .pp.19. 1972.
Davis,K. & Donaldson, T.,(1990), Business ethics, Management Decision, 28 (6), pp.23-24
Doai, H. (1994). Presenting an Appropriate Organizational Communication Model in the National Steel Industrial Group of Iran. Management Knowledge Management Quarterly, 25, (In Persian).
Doai, H. (1976), Management Skills. Mashhad: Ferdowsi University Publication, (In Persian).
Early, P,C.,(2003),”Redefining interactions across culturesand organizations: Moving forward with cultural intelligence”, Reaserch in organizational behavior, 24, 2003, pp. 271-299
Farhangi, A. A., Safarzadeh, H., & Khademi, M. (2004). Theories of Organizational Communication. Tehran: Rasa Publication, (In Persian).
Fatemi, S. M. (2006). Emotional Intelligence. Tehran, Sargol Publication, (In Persian).
Gharamaleaki, A. (2008). Professor Emeritus. Tehran: Saramad Publication, First Edition, (In Persian).
Ghobadi, M. (2008). Communication Skills. National Bank Monthly, (In Persian).
Golestani, A. (2007). Business Intelligence and Organizational Planning. Tadbir, (In Persian).
Hanzayizadeh, R. A. (2001). Relationship between Organizational Climate and Communication Skills of Managers of Educational Organization. Master's Thesis, Tehran: Tehran University, (In Persian).
Harris, Michael M, Lievence, Filip, (2004), Selecting Employees for Global Assignment: Can Assessment center Measur cultural Intelligence?http://www.findarticles.com
Harji, O., Sanders, Ch., & Dixon, D. (2007). Social Skills in Interpersonal Communication. Translated by: M. Firouzbehtab & Kh. Beigi, Tehran: Arian Publishing, (In Persian).
Heller, R. (2004). Effective Communication. Translated by: S. A. Mirzaie, Tehran: Saragall Publication, (In Persian).
Hessmer, A. T. (2003). Ethics in Management. Translated by: S. M. Arabi & D. Izadi, Tehran: Cultural Research Center, (In Persian).
Hicks, Gh., & Golitte, S. R. (1997). Theories of Organization and Management, Elements and Process, Old Quilts. Tehran: Duran Publication, (In Persian).
Iran Nezhad Parisi, M. (2006). Principles and Foundations of Management (in the Contemporary World). Tehran: Modiran Publishers, (In Persian).
Javaheri, M. (2000). Transformation Management. Tehran: Ministry of Education and Science Office of International Cooperation Publication (In Persian).
Klayen, J. (2005). Effective Listening. Translated by: A. Mirzaii, Tehran: Sargol Publication, (In Persian).
Lau, H.C,Idris, M.A., (2005) “Soft foundations of the critical success factors ontqm implementation in Malaysia”, TQM Magazine,13(4)، PP.515-552
Lennick D., & Kiel, F.,(2005), Moral intelligence: The key to enhancing business performance and leadership success, Wharton School Publishing, An imprint of Pearson Education
Maksoll, J. (2008). Principles of Ethics. Translated by: M. Gharach Daghi, Tehran: Peykan Publishing, (In Persian).
Manallack, S.,(2006), Is honesty the best form of business risk management? Available at http://www, domain-b. Com
Manidari, Z. (2003). Investigating Communication Skills of Managers and their Relationship with Organizational Health of Faculties of Ferdowsi University. Master's Thesis, Mashhad: Ferdowsi University, (In Persian).
Mirkamali, S. M. (2000). Behavior and Relationships in Organization and Management. Tehran: Ramin Publishing, (In Persian).
Mirzani Aharnejati, H. (1973). The Skill and Art of listening. Journal of Knowledge and Management, 24, (In Persian).
Moghimi, S. M. (2006). Organization and Management of Research Approach. Tehran: Termeh Publication, (In Persian).
Mohammadi, M. (2008). Principles and Foundations of Organization, Management and Supervision. Tehran: Abigail Publishing, (In Persian).
Mokhtari Pour, M., & Siyadat, A. (2009). Management with Ethical Intelligence. Tadbir, 205, (In Persian).
Mokhtyarpour, M. (2009). The Relationship Between Ethical Intelligence and Team Leadership among Educational and Non-Educational Managers from the Viewpoints of the Faculty Members of Isfahan University of Medical Sciences. PhD Thesis, Tehran: University of Medical Sciences, (In Persian).
Mortazavi, S., & Mehraban, H. (2004). The Relationship Between Communication Skills of Managers with Organizational Commitment. Humanities and Social Sciences Research, 16, (In Persian).
Najafi Haghi, J. (1983). Competitive Intelligence. Tadbir, 154, (In Persian).
Peltoniemi, Mirva. Vuori, Elisa,(2005), "Competitive Intelligence and Co-evolution within anOrganisation Population", Tampere University of Technology, Institute of Business InformationManagement, Tampere, Finland
Rezaiyan, A. (1974). Organizational Behavior Management. Tehran: Tehran University Press, (In Persian).
Rezaiyan, A. (2000). Organizational Behavior Management. Tehran ,Samt Puplication, (In Persian).
Rezaiyan, A. (2001). Foundations of Organization and Management. Tehran: Secondary Publication, (In Persian).
Robbins, S. (2006). Basis of Organizational Behavior. Translated by: A. Parseian & S. M. Arabi, Tehran: Office of Cultural Research Publication, (In Persian).
Sabri, H. (1999). Public Relations in the Kahkeshan Noor. Tabriz: HammAzar Publication, (In Persian).
Saghebi Tehrani, M., & Taddayyon, Sh. (2001). Information Technology Management. Tehran: Government Education Management Center, (In Persian).
Salimi, M. (2009). The Effect of Managers' Communication Skills on Employee Empowerment in Regional Water Organization of East Azarbaijan Province. Master's Thesis, Branch: Azad Univercity, (In Persian).
Schermerhorn, John R.(1993), “Management for productivity”, Fourth Edition, prined in the United States America
Turner, N., & Barling, J.,(2002), “Transformational leadership and moral Reasoning”, Journal of Applied Psychology, 87(2), pp.304-310
_||_Ahangchiyan, M. R., & Manidari, R. A.. (2004). Relationship between Managerial Communication Skills and Organizational Health. Human Sciences and Social Sciences Research, 4(12), (In Persian).
Alon, Iian & Higgins M. James (2005). "Global Leadership Success through Emotional and Cultural intelligence” Business Horizons, Vol.48, pp.501-512.
Alwani, M. (2000). General Directorate. Tehran: Ney Publishing, (In Persian).
Argyris,Chris,( 1986),Skilled Incompetence, Harvard Business Review, 64 (5), PP. 74-80
Babaei, M. A., & Momeni, M. (2005). The Effect of Emotional Intelligence on the Effectiveness of Managers. Journal of Tadbir, 166, (In Persian).
Bar-On, R., Tranel, D., Denburg, N. L., & Bechara, A., Exploring the neurological substrate of emotional and social intelligence, Brain, 126, pp. 1790-1800, 2003.
Borba, M.,(2005),The step-by-step plan to building moral intelligence, Nurtuing Kids Heart & Souls, National Educator Award, National council of self-esteem.Jossey-Bass
Buckly, M.R.D, Beu, D, & Frink, D.D., Ethical issues in human resources systems, Human Resource Management Review, 11(15),11-29, 2001.
Cole, Ch. (2001). Golden Telecommunication. Translated by: M. R. Allyasin, Tehran: Hamoon Publication, (In Persian).
Dale A. Level., Communication Effec Tiveness / Wethod and situation, Journal of Business Communication .pp.19. 1972.
Davis,K. & Donaldson, T.,(1990), Business ethics, Management Decision, 28 (6), pp.23-24
Doai, H. (1994). Presenting an Appropriate Organizational Communication Model in the National Steel Industrial Group of Iran. Management Knowledge Management Quarterly, 25, (In Persian).
Doai, H. (1976), Management Skills. Mashhad: Ferdowsi University Publication, (In Persian).
Early, P,C.,(2003),”Redefining interactions across culturesand organizations: Moving forward with cultural intelligence”, Reaserch in organizational behavior, 24, 2003, pp. 271-299
Farhangi, A. A., Safarzadeh, H., & Khademi, M. (2004). Theories of Organizational Communication. Tehran: Rasa Publication, (In Persian).
Fatemi, S. M. (2006). Emotional Intelligence. Tehran, Sargol Publication, (In Persian).
Gharamaleaki, A. (2008). Professor Emeritus. Tehran: Saramad Publication, First Edition, (In Persian).
Ghobadi, M. (2008). Communication Skills. National Bank Monthly, (In Persian).
Golestani, A. (2007). Business Intelligence and Organizational Planning. Tadbir, (In Persian).
Hanzayizadeh, R. A. (2001). Relationship between Organizational Climate and Communication Skills of Managers of Educational Organization. Master's Thesis, Tehran: Tehran University, (In Persian).
Harris, Michael M, Lievence, Filip, (2004), Selecting Employees for Global Assignment: Can Assessment center Measur cultural Intelligence?http://www.findarticles.com
Harji, O., Sanders, Ch., & Dixon, D. (2007). Social Skills in Interpersonal Communication. Translated by: M. Firouzbehtab & Kh. Beigi, Tehran: Arian Publishing, (In Persian).
Heller, R. (2004). Effective Communication. Translated by: S. A. Mirzaie, Tehran: Saragall Publication, (In Persian).
Hessmer, A. T. (2003). Ethics in Management. Translated by: S. M. Arabi & D. Izadi, Tehran: Cultural Research Center, (In Persian).
Hicks, Gh., & Golitte, S. R. (1997). Theories of Organization and Management, Elements and Process, Old Quilts. Tehran: Duran Publication, (In Persian).
Iran Nezhad Parisi, M. (2006). Principles and Foundations of Management (in the Contemporary World). Tehran: Modiran Publishers, (In Persian).
Javaheri, M. (2000). Transformation Management. Tehran: Ministry of Education and Science Office of International Cooperation Publication (In Persian).
Klayen, J. (2005). Effective Listening. Translated by: A. Mirzaii, Tehran: Sargol Publication, (In Persian).
Lau, H.C,Idris, M.A., (2005) “Soft foundations of the critical success factors ontqm implementation in Malaysia”, TQM Magazine,13(4)، PP.515-552
Lennick D., & Kiel, F.,(2005), Moral intelligence: The key to enhancing business performance and leadership success, Wharton School Publishing, An imprint of Pearson Education
Maksoll, J. (2008). Principles of Ethics. Translated by: M. Gharach Daghi, Tehran: Peykan Publishing, (In Persian).
Manallack, S.,(2006), Is honesty the best form of business risk management? Available at http://www, domain-b. Com
Manidari, Z. (2003). Investigating Communication Skills of Managers and their Relationship with Organizational Health of Faculties of Ferdowsi University. Master's Thesis, Mashhad: Ferdowsi University, (In Persian).
Mirkamali, S. M. (2000). Behavior and Relationships in Organization and Management. Tehran: Ramin Publishing, (In Persian).
Mirzani Aharnejati, H. (1973). The Skill and Art of listening. Journal of Knowledge and Management, 24, (In Persian).
Moghimi, S. M. (2006). Organization and Management of Research Approach. Tehran: Termeh Publication, (In Persian).
Mohammadi, M. (2008). Principles and Foundations of Organization, Management and Supervision. Tehran: Abigail Publishing, (In Persian).
Mokhtari Pour, M., & Siyadat, A. (2009). Management with Ethical Intelligence. Tadbir, 205, (In Persian).
Mokhtyarpour, M. (2009). The Relationship Between Ethical Intelligence and Team Leadership among Educational and Non-Educational Managers from the Viewpoints of the Faculty Members of Isfahan University of Medical Sciences. PhD Thesis, Tehran: University of Medical Sciences, (In Persian).
Mortazavi, S., & Mehraban, H. (2004). The Relationship Between Communication Skills of Managers with Organizational Commitment. Humanities and Social Sciences Research, 16, (In Persian).
Najafi Haghi, J. (1983). Competitive Intelligence. Tadbir, 154, (In Persian).
Peltoniemi, Mirva. Vuori, Elisa,(2005), "Competitive Intelligence and Co-evolution within anOrganisation Population", Tampere University of Technology, Institute of Business InformationManagement, Tampere, Finland
Rezaiyan, A. (1974). Organizational Behavior Management. Tehran: Tehran University Press, (In Persian).
Rezaiyan, A. (2000). Organizational Behavior Management. Tehran ,Samt Puplication, (In Persian).
Rezaiyan, A. (2001). Foundations of Organization and Management. Tehran: Secondary Publication, (In Persian).
Robbins, S. (2006). Basis of Organizational Behavior. Translated by: A. Parseian & S. M. Arabi, Tehran: Office of Cultural Research Publication, (In Persian).
Sabri, H. (1999). Public Relations in the Kahkeshan Noor. Tabriz: HammAzar Publication, (In Persian).
Saghebi Tehrani, M., & Taddayyon, Sh. (2001). Information Technology Management. Tehran: Government Education Management Center, (In Persian).
Salimi, M. (2009). The Effect of Managers' Communication Skills on Employee Empowerment in Regional Water Organization of East Azarbaijan Province. Master's Thesis, Branch: Azad Univercity, (In Persian).
Schermerhorn, John R.(1993), “Management for productivity”, Fourth Edition, prined in the United States America
Turner, N., & Barling, J.,(2002), “Transformational leadership and moral Reasoning”, Journal of Applied Psychology, 87(2), pp.304-310