بررسی تأثیر عدالت سازمانی بر رفتار شهروندی سازمانی کارکنان دانشگاه آزاد اسلامی واحد تبریز
محورهای موضوعی : مدیریت بازرگانی
نادر بهلولی زیناب
1
(
استادیار و عضو هیأت علمی،گروه مدیریت،واحد بناب، دانشگاه آزاد اسلامی، بناب ،ایران
)
یعقوب علوی متین
2
(
مربی و عضو هیأت علمی گروه مدیریت،واحدتبریز، دانشگاه آزاد اسلامی، تبریز ،ایران
)
عادل درخشان مهربانی
3
(
کارشناسی ارشد مدیریت دولتی، گرایش منابع انسانی کارمند دانشگاه آزاد اسلامی واحد تبریز
)
کلید واژه: رفتار شهروندی سازمانی, عدالت سازمانی, عدالت توزیعی, عدالت رویه ای, عدالت مراوده ای,
چکیده مقاله :
رفتار شهروندی سازمانی مجموعه ای از رفتارهای داوطلبانه و اختیاری است که بخشی از وظایف رسمی فرد نیستند و کارکنان را در وضعیتی قرار می دهد که بصورت کاملاً داوطلبانه فراتر از انتظارات وظیفه و شرح شغل خود عمل نمایند و عدالت سازمانی عبارتست از اینکه با چه شیوه ای با کارکنان رفتار شود که احساس کنند به صورت عادلانه با آنها رفتار شده است که شامل ادراک از منصفانه بودن پرداختها و برابری در رویه های سازمانی و عادلانه بودن رفتارهای بین شخصی در سازمان می باشد. عدالت سازمانی می تواند نقش بسیار مهمی در توسعه و بهبود رفتار شهروندی سازمانی داشته باشد. مقاله حاضر تأثیر عدالت سازمانی بر رفتار شهروندی سازمانی کارکنان دانشگاه آزاد اسلامی واحد تبریز را مورد بررسی قرار داده است. نمونه این تحقیق 296 نفر از کارکنان (کارمندان و اعضاء هیئت علمی) دانشگاه آزاد اسلامی واحد تبریز بودند که با روش نمونه گیری تصادفی طبقه ای انتخاب شدند. روشهای آماری ضریب همبستگی پیرسون و آزمون رگرسیون چند متغیری (همزمان) مورد استفاده قرار گرفتند. نتایج تحقیق نشان می دهند که عدالت سازمانی با هر یک از ابعاد مختلف رفتار شهروندی سازمانی رابطه معنی داری دارند.
Organizational citizenship behavior is a set of voluntary and optional behaviors that are not part of the individual’s official duties and put the staff in a situation that they act in an absolutely voluntary manner beyond the expectations of their duties and job definition. And organizational justice is the question of how to treat the staff so that they feel they have been treated fairly, which includes perception of the fairness of payments, equality in organizational procedures, and fairness of interpersonal behaviors in the organization. Organizational justice can have a very important role in the development and improvement of organizational citizenship behavior. The present paper examines the effect of organizational justice on the organizational citizenship behavior of the personnel of the Islamic Azad University of Tabriz. The research sample included 246 employees (staff and faculty members) who were chosen using stratified random sampling. The statistical methods of Pearson’s correlation coefficient test and multiple regression (simultaneous) test were used to analyze the data. The results show that organizational justice has a significant relationship with each of the different dimensions of the organizational citizenship behavior.
Alvani, M., & Poorazat, E. (2003). Social Justice, the Basis of Sustainable Development, Management Perfection, Faculty of Management, 2-3, (In Persian).
Appelbaum, S. et al.,(2004), "Organizational Citizenship Behavior: a case study of culture, leadership and trust", Management decision, Vol. 42, No. 1, p. 13-40.
Asadi, N. (2008). Investigating the Relationship between Civil Behavior and Organizational Justice with Job Satisfaction of Mohaghegh Ardebil University Staff. Master's Thesis, Tabriz: Tabriz Islamic Azad University, (In Persian).
Bienstock, C. C., DeMoranville, C. W. and Smith R. K., (2003), "Oganizational Citizenship Behavior and Service quality",Journal of Service Marketing, 17/4-5: 357- 373.
Blader, Steven L., Tyler, Tom R., (2002), Cooperation in groups: procedural justice, social identity, and behavioral engagement, Philadelphia: Psychology Press.
Castro, C. B., Armario, E. M. and Ruiz, D. M.,(2004), "The influence of employee organizational citizenship behaviore on customer loyality", International Journal of Service Management, Vol. 15, No. 1, p. 27-53.
Cohen-charash, Yochi & Paul E. Spector, (2001), "The role of justice in organizations; Ameta-Analysis", Organizational Behavior and Human decision Processes, Vol. 86, No. 2, November, pp. 278 – 321.
Delawar, A. (2003). Research Methods in Psychology and Educational Sciences (Educational Sciences). Tehran: Payame Noor University Publication, (In Persian).
Dowall, A. & Fletcher, (2004), "Employee development: an organizational Justice perspective", personnel Review, vol.33, No. , p.829.
Folger, Robert & Kussel Cropanzano, (1998), "Organizational Justice and human resource management", sage publications.
Gholipur, A., & Piran Nejad, A. (2008). Impact of Social Justice on the Elite's Migration. Quarterly Journal, 40, 35-45, (In Persian).
Ghorbani, M. (2007). Organizational Justice and Organizational Commitment. Industrial and Entrepreneurship Monthly, 22, 27-30, (In Persian).
Greenberg, Jerald, (2002), "Managing behavior in organizations", New Jersey: Printed Hall.
Hoveida, R., & Naderi, N. (2009). Surveying the Level of Employee Organizational Citizenship Behavior. Executive Management Research Journal, 1, 103-118, (In Persian).
Imani, Gh. (2007). An Investigation into the Relationship between Civil and Organizational Justice with Job Performance among Pars Abad Primary Teachers. Master's Thesis, Ardebil: Islamic Azad University, (In Persian).
Islami, H. (2007). Organizational Citizenship Behavior. Educational Journal of Tadbir, 187, 56-59, (In Persian).
Jamshidi, M. (1980). Theory of Justice from the Viewpoint of Farabi, Imam Khomeini and Martyr Sadr. Tehran: Research Deputy of the Imam Khomeini and Islamic Revolution Research Center, (In Persian).
Khatami, M. (1996). From the World to the City of the World. Tehran: Rey Puplication, (In Persian).
Lambert, Eric, (2003), “The Impact of Organizational Justice on Correctional Stalf", journal of criminal justice on Correctional Stalf", journal of criminal justice, Vol. 31, Issue 2, pp. 155-168.
Lee, Hyung-Ryong, (2000), "An Emprical study of Organizational justice as a Meditator of a Relationship emong Leader-member Exchange & job Satisfication, Organizational Commitment, and Turnover Intentions in Lodging Industry", Blacksburg, Virginia.
Lind, E. A. & Tyler, T. R., (1988), "the Social Psychology of Procedural Justice", NewYork, Plenum Press.
Morrison, E. w., (1994), "Role Definitions and organizational citizenship behavior: the importance of the employees perspective", Academy of Management Journal, 37, No. 6, p 1543.
Organ, D. W., (1988), "Organizational citizenship behavior: The good soldier syndrome, Lexington, MA: Lexington Books.
Organ, D. W., (1990), "The Motivational basis of organizational citizenship behaviore Research in organizational behavior", 12, p. 43-72.
Organ, D. W., (1997), "Organizational Citizenship behaviore: It’s construct clean-up time", Human Performance, 10, p. 85-97.
Podsakoff, P. M., Mackenzie, S. B., Paine J. B. and Bachrach, D. G., (2000), "Organizational Citizenship Behavior: A critical review of the theorical and empirical literature and suggestions for future research". Journal of Management, 26, No. 3, p. 513-563
Por Ezat, E. (2001). Public Administration and Social Justice, Special Issue of Governmental Management, Management Knowledge. Faculty of Management, 19, 83-117, (In Persian).
Por Ezat, E. (2003). Designing a Policy Framework for the Realization of Social Justice Based on the Alawite Right Law. PhD Thesis, Tehran: Tarbiat Modares University, (In Persian).
Rezaeian, A. (2001). Foundations of Organization and Management. Tehran: Samt Publication, (In Persian).
Rezaeian, A. (2005). Expectations of Justice in Organization. Tehran: Samt Publication, (In Persian).
Robbins, S. (1995). Organizational Behavior Management. Translated by: A. Parsaeian & S. M. Arabi, Tehran: Foreign Ministry Publications and Institute for Trade Studies and Research, (In Persian).
Robbins, S. (2004). Principles of Organizational Behavior. Translated by: A. Parsaeian & S. M. Arabi, Tehran: Mehraban Publishing Institute, (In Persian).
Sanobari, M. (2008). Organizational Citizenship Behavior (Concepts, Definitions, Dimensions and Factors Affecting on It). Two Human Development Monthly Policies, 16, 79-99, (In Persian).
Shokrkon, H., & Naami, A. (2005). Investigating the Simple and Multiple Relationships of Organizational Justice with Organizational Civil Behavior in Employees of an Industrial Organization in Ahvaz. Journal of Educational Sciences and Psychology, 3, 79-92, (In Persian).
Shokrkon, H., & Naami, A. (2004). A Study of Simple and Multiple Relationships of Organizational Justice with Job Satisfaction in Employees of an Industrial Company, Journal of Educational Sciences and Psychology. Shahid Chamran University of Ahvaz, 1 & 2, (In Persian).
Shokrkon, H. (2006). The Study of the Relationship between Job Satisfaction and Organizational Civic Behavior and Job Performance in Employees of Some Ahwaz Factory. Journal of Educational Sciences and Psychology, 3, 1-22, (In Persian).
Taheri Attar, G. (2009). Organizational Justice. Institute for Productivity and Human Resources Studies, 204, (In Persian).
Zakiani, Sh. (2008). Investigating the Strengthening Organizational Citizenship Behavior. Investigating the Role of Justice and Healthy Organizational Personality. Master's Thesis, Tehran: Tarbiat Modares University, (In Persian).
Zarei Matin, H., & Ahmadi, F. (2009). Role of University in Developing Organizational Citizenship Behavior. Management in Islamic University, 1, 22-43, (In Persian).
_||_Alvani, M., & Poorazat, E. (2003). Social Justice, the Basis of Sustainable Development, Management Perfection, Faculty of Management, 2-3, (In Persian).
Appelbaum, S. et al.,(2004), "Organizational Citizenship Behavior: a case study of culture, leadership and trust", Management decision, Vol. 42, No. 1, p. 13-40.
Asadi, N. (2008). Investigating the Relationship between Civil Behavior and Organizational Justice with Job Satisfaction of Mohaghegh Ardebil University Staff. Master's Thesis, Tabriz: Tabriz Islamic Azad University, (In Persian).
Bienstock, C. C., DeMoranville, C. W. and Smith R. K., (2003), "Oganizational Citizenship Behavior and Service quality",Journal of Service Marketing, 17/4-5: 357- 373.
Blader, Steven L., Tyler, Tom R., (2002), Cooperation in groups: procedural justice, social identity, and behavioral engagement, Philadelphia: Psychology Press.
Castro, C. B., Armario, E. M. and Ruiz, D. M.,(2004), "The influence of employee organizational citizenship behaviore on customer loyality", International Journal of Service Management, Vol. 15, No. 1, p. 27-53.
Cohen-charash, Yochi & Paul E. Spector, (2001), "The role of justice in organizations; Ameta-Analysis", Organizational Behavior and Human decision Processes, Vol. 86, No. 2, November, pp. 278 – 321.
Delawar, A. (2003). Research Methods in Psychology and Educational Sciences (Educational Sciences). Tehran: Payame Noor University Publication, (In Persian).
Dowall, A. & Fletcher, (2004), "Employee development: an organizational Justice perspective", personnel Review, vol.33, No. , p.829.
Folger, Robert & Kussel Cropanzano, (1998), "Organizational Justice and human resource management", sage publications.
Gholipur, A., & Piran Nejad, A. (2008). Impact of Social Justice on the Elite's Migration. Quarterly Journal, 40, 35-45, (In Persian).
Ghorbani, M. (2007). Organizational Justice and Organizational Commitment. Industrial and Entrepreneurship Monthly, 22, 27-30, (In Persian).
Greenberg, Jerald, (2002), "Managing behavior in organizations", New Jersey: Printed Hall.
Hoveida, R., & Naderi, N. (2009). Surveying the Level of Employee Organizational Citizenship Behavior. Executive Management Research Journal, 1, 103-118, (In Persian).
Imani, Gh. (2007). An Investigation into the Relationship between Civil and Organizational Justice with Job Performance among Pars Abad Primary Teachers. Master's Thesis, Ardebil: Islamic Azad University, (In Persian).
Islami, H. (2007). Organizational Citizenship Behavior. Educational Journal of Tadbir, 187, 56-59, (In Persian).
Jamshidi, M. (1980). Theory of Justice from the Viewpoint of Farabi, Imam Khomeini and Martyr Sadr. Tehran: Research Deputy of the Imam Khomeini and Islamic Revolution Research Center, (In Persian).
Khatami, M. (1996). From the World to the City of the World. Tehran: Rey Puplication, (In Persian).
Lambert, Eric, (2003), “The Impact of Organizational Justice on Correctional Stalf", journal of criminal justice on Correctional Stalf", journal of criminal justice, Vol. 31, Issue 2, pp. 155-168.
Lee, Hyung-Ryong, (2000), "An Emprical study of Organizational justice as a Meditator of a Relationship emong Leader-member Exchange & job Satisfication, Organizational Commitment, and Turnover Intentions in Lodging Industry", Blacksburg, Virginia.
Lind, E. A. & Tyler, T. R., (1988), "the Social Psychology of Procedural Justice", NewYork, Plenum Press.
Morrison, E. w., (1994), "Role Definitions and organizational citizenship behavior: the importance of the employees perspective", Academy of Management Journal, 37, No. 6, p 1543.
Organ, D. W., (1988), "Organizational citizenship behavior: The good soldier syndrome, Lexington, MA: Lexington Books.
Organ, D. W., (1990), "The Motivational basis of organizational citizenship behaviore Research in organizational behavior", 12, p. 43-72.
Organ, D. W., (1997), "Organizational Citizenship behaviore: It’s construct clean-up time", Human Performance, 10, p. 85-97.
Podsakoff, P. M., Mackenzie, S. B., Paine J. B. and Bachrach, D. G., (2000), "Organizational Citizenship Behavior: A critical review of the theorical and empirical literature and suggestions for future research". Journal of Management, 26, No. 3, p. 513-563
Por Ezat, E. (2001). Public Administration and Social Justice, Special Issue of Governmental Management, Management Knowledge. Faculty of Management, 19, 83-117, (In Persian).
Por Ezat, E. (2003). Designing a Policy Framework for the Realization of Social Justice Based on the Alawite Right Law. PhD Thesis, Tehran: Tarbiat Modares University, (In Persian).
Rezaeian, A. (2001). Foundations of Organization and Management. Tehran: Samt Publication, (In Persian).
Rezaeian, A. (2005). Expectations of Justice in Organization. Tehran: Samt Publication, (In Persian).
Robbins, S. (1995). Organizational Behavior Management. Translated by: A. Parsaeian & S. M. Arabi, Tehran: Foreign Ministry Publications and Institute for Trade Studies and Research, (In Persian).
Robbins, S. (2004). Principles of Organizational Behavior. Translated by: A. Parsaeian & S. M. Arabi, Tehran: Mehraban Publishing Institute, (In Persian).
Sanobari, M. (2008). Organizational Citizenship Behavior (Concepts, Definitions, Dimensions and Factors Affecting on It). Two Human Development Monthly Policies, 16, 79-99, (In Persian).
Shokrkon, H., & Naami, A. (2005). Investigating the Simple and Multiple Relationships of Organizational Justice with Organizational Civil Behavior in Employees of an Industrial Organization in Ahvaz. Journal of Educational Sciences and Psychology, 3, 79-92, (In Persian).
Shokrkon, H., & Naami, A. (2004). A Study of Simple and Multiple Relationships of Organizational Justice with Job Satisfaction in Employees of an Industrial Company, Journal of Educational Sciences and Psychology. Shahid Chamran University of Ahvaz, 1 & 2, (In Persian).
Shokrkon, H. (2006). The Study of the Relationship between Job Satisfaction and Organizational Civic Behavior and Job Performance in Employees of Some Ahwaz Factory. Journal of Educational Sciences and Psychology, 3, 1-22, (In Persian).
Taheri Attar, G. (2009). Organizational Justice. Institute for Productivity and Human Resources Studies, 204, (In Persian).
Zakiani, Sh. (2008). Investigating the Strengthening Organizational Citizenship Behavior. Investigating the Role of Justice and Healthy Organizational Personality. Master's Thesis, Tehran: Tarbiat Modares University, (In Persian).
Zarei Matin, H., & Ahmadi, F. (2009). Role of University in Developing Organizational Citizenship Behavior. Management in Islamic University, 1, 22-43, (In Persian).