بررسی و شناخت عوامل مؤثر بر بهره‌وری نیروی انسانی و تعیین اولویت آنها در بین کارکنان دانشگاه آزاد اسلامی واحد ایذه
محورهای موضوعی : مدیریت بازرگانی
محمود دانیالی ده حوض
1
(مربی گروه حسابداری ،واحدایذه، دانشگاه آزاد اسلامی،ایذه، ایران)
سیدمحسن علامه
2
(دانشیار، گروه مدیریت ،دانشگاه اصفهان،اصفهان،ایران)
حسین منصوری
3
(دانشجوی دکتری مدیریت بازرگانی، دانشگاه اصفهان، گروه مدیریت، اصفهان،ایران)
کلید واژه: نیروی انسانی, بهره‌وری, کارکنان دانشگاه آزاد اسلامی واحد ایذه,
چکیده مقاله :
پژوهش حاضر با هدف شناسایی و اولویت بندی عوامل مؤثر بر بهره وری نیروی انسانی در دانشگاه آزاد اسلامی واحد ایذه انجام گرفته است. جامعه آماری تحقیق، کارکنان دانشگاه آزاد اسلامی واحد ایذه بود که از میان آنان 160 نفر به روش نمونه گیری تصادفی- طبقه ای انتخاب شدند. روش تحقیق، توصیفی- پیمایشی است و روش جمع آوری داده ها، کتابخانه ای- میدانی می باشد. به طوری که از پرسشنامه محقق ساخته جهت جمع آوری داده ها استفاده گردید. همچنین، به منظور بررسی پایایی پرسشنامه از آلفای کرونباخ و علاوه بر تأیید روایی محتوایی، برای سنجش روایی سازه از تکنیکهای تحلیل عاملی، آزمونهای بارتلت و KMO استفاده شده است. در راستای اهداف پژوهش، به منظور تجزیه و تحلیل داده ها، روش های آماری از جمله آزمون تی استیودنت و تحلیل واریانس (ANOVA) استفاده گردید. سپس جهت اولویت بندی عوامل مؤثر بر بهره وری نیروی انسانی در بین کارکنان دانشگاه آزاد اسلامی واحد ایذه از تکنیک های MADM استفاده شد. یافته های پژوهش نشان می دهد که عوامل ساختاری و مدیریتی، عوامل مرتبط با شغل، عوامل فیزیکی و روانی محیط کار، عوامل فردی، عوامل ایجادکننده جوّ صمیمیت و همکاری بر بهره وری نیروی انسانی دانشگاه تحت مطالعه مؤثر می باشند. همچنین نتایج حاصل از بکارگیری تکنیک های MADM نظیر AHP و TOPSIS حاکی از آن است که"عوامل ایجادکننده جوّ صمیمیت و همکاری" موثرترین عامل بر بهره وری کارکنان دانشگاه آزاد اسلامی واحد ایذه را دارا می باشد. نتایج حاکی از آن است که عوامل ساختاری و مدیریتی، عوامل مرتبط با شغل، عوامل فردی و عوامل فیزیکی و روانی به ترتیب در اولویت های بعدی هستند.
The present research aims to specify and rank the factors effective on the efficiency of the staff in Izeh Islamic Azad University. The statistical population includes all the staff of Izeh Azad University, from among whom 160 people were chosen randomly. This research is a descriptive survey and data gathering was done through both library and field methods. A researcher-made questionnaire was used for data collecting process. In order to analyze the data, we used T-student test and variance analysis (ANOVA). For ranking the factors effective on the efficiency of the staff, we used MADM techniques. The findings show that structural and management factors, professional factors, physical and mental factors in the work place, individual factors, and factors which provide intimacy and co-operations are the factors effective on the efficiency of human resource in this university. Furthermore, by using MADM techniques such as AHP and TOPSIS, we have drawn the conclusion that the factors providing intimacy and co-operation are the most effective factors on the efficiency of the staff in Izeh Islamic Azad University. Other effective factors are ranked as follows: structural and management factors, professional factors, individual factors and environmental and physical factors.
Abtahi Hasan, K. B. (2000). Productivity, Institute for Business Studies and Research, (In Persian).
Ahmadi, P. (2001). Designing a Model for Improving Human Resource Efficiency with Attitude of Productivity Management. Tehran: Tarbiat Modares University, (In Persian).
Amini, A., & Hejazi Azad, Z. (2007). Analysis and Evaluation of the Role of Health and Hygiene in Promoting Labor Productivity in Iranian Economy. Quarterly Journal of Economic Research, 30, 137-163, (In Persian).
Asadi, H., & Rawahi, R. (2004). The Relationship of Organizational Culture with the Productivity of Physical Education Managers in Education across the Country. Quarterly Journal, 20, 23-34, (In Persian).
Asghar Pour, M. J. (2004). Multi-Criteria Decision Making. Tehran: Tehran University Press, (In Persian).
Bain, D. (1988), The Productivity Presciption, New York, Me Graw- Hill Book Company
Bartel, C. A. (1994), Productivity gains form the Implementation of employee training programs. Industrial Relations, 411-425
Clegg, S., Dunkerly, D. (1980), Organization, Class and Control, London: Routldge Kegan Paul
Coulson, Thomas, C. (1993), harnessing the potential of groups. A survey undertaken for lotus development. London, Adaptation Ltd
Ellis, S., Dick, P. (2003), Introduction to Organizational Behavior. Mc- Graw Hill
Faraji, H. (2006). Productivity of Human Resources in Organizations. National Productivity Conference of Iran, (In Persian).
Ghalyzadeh, M. H. (1997). A survey on the Relationship between the Type of Employment and Productivity with Regard to the Educational levels of Employees Working at the Central Office of Jihad Sazandegi. Master's Thesis, Tehran: University of Tehran, (In Persian).
Ghobadian, A., Husband, T. (1990), Measuring total productivity using production functions. International Journal of Production Research, 28 (8), 1435 – 1446
Gholami, R., Moshiri, S., Lee, Sang-Yong, S. (2004), ICT and Productivity of Manufacturing Idustries in Iran.EJISDC,19(4),1-19
Hejazi-Alzad, Z. (2005). Analysis and Evaluation of the Role of Health and Safety on Promoting Labor Productivity in Iran's Economy. Master's Thesis, Tehran: Islamic Azad University, Tehran Center Branch, (In Persian).
Hersey, P, & Kenneth, B. (1999). Organizational Behavior Management. Translate by: Q. Kabiri, (In Persian).
Hersy, P., Blanchard, K. (1983), Management of Organizational Behavior. NewJersy, Prentice- Hall
Jān Ali Nejad, M. (2001). Investigating the Factors Affecting on the Manpower Productivity of Tarbiat Modarres University Staff. Master's Thesis, Tehran: Tarbiat Modarres University, (In Persian).
Karimi, F., & Parasteh, H. (2004). Evaluation and Analysis of the Interactions of Human Resource Productivity, Costs of Production and Export of Industrial Goods in Iran. Journal of Economic Research, 65, 33-75, (In Persian).
Khodabakhsh, A. (1991). Pattern Design and Productivity Monitoring in Road Freight Transportation. Tehran: Tarbiat Modares University, (In Persian).
Kim, J. (2001), Information Technology and Firm Performance in Korea. Thirteenth Annual East Asian Seminar on Economics
Kudyba, Stephan. (2003), Knowledge management: The art of enhancing productivity and innovation with the human resource in your organization. Published in DM Review, April
Mahmoudzadeh, M., & Asadi, F. (2007). The Effects of Information and Communication Technology on the Growth of Labor Productivity in the Iranian Economy. Quarterly Journal of Commercial Journal, 43, 153-184, (In Persian).
Moghaddas, A. A., & Ahmadi, Kh. (2002). Sociological Survey of Effective Factors on the Effectiveness of the Administrative Staff of Government Organizations in Shiraz. Journal of Social Sciences and Human Sciences, 19(1), (In Persian).
Morakkabati, A. (2000). Human the Most Effective Factor in Organizational Productivity. The First Conference on Quality and Productivity in the Utility Industry in the Electricity Industry, (In Persian).
Nairi, N., Nazari, A., Salsali, M., & Ahmadi, F. (2005). A Survey on the Efficiency of Clinical Nurses' Viewpoints and its Obstacles and Factors: Qualitative Research. Finding, 7, (In Persian).
Oroee, S. K.,& & Peymandar, M. S. (1999). Analysis and Calculation of Productivity. Tehran: Ketabe Marv Publishing, (In Persian).
Ourhill, M. J. (1972), The Sociology of Public Administration, London: Weidenfeld & Nicolson
Pastore, D.Inglis, S & Danychuk, K. (1995), Understanding retention factors in coaching and athletic management: differences by gender, positions geographic location. Journal of Sport Management, Vol 20, No 4, PP: 427-441
Rasouli Moghadam, T. (2008). Knowledge Management to Increase the Productivity of Human Resources. Iran Productivity Association. The National Productivity Conference, (In Persian).
Roger, M. (1996), Pulling Through with Productivity, Transportation and Distribution, 36.
Rao, Y. P. (2006), PROFESSIONAL PRACTICE Motivation model for improving productivity in a manufacturing unit – a success story. International Journal of Productivity and Performance Management, Vol. 55 No. 5, pp. 430-436
Saatchi, M. (2007). Productivity Psychology: Applied Dimensions of Work Psychology and Industrial and Organizational Psychology. Tehran: Institute Publishing, (In Persian).
Sabagh Mullah Hosseini, I. (2008). Investigating the Empowerment of the Labor Force and its Impact on Productivity. National Productivity Conference, (In Persian).
Seonghee, C., Harton. (2006), Measuring the impact of human resource management practices on hospitality firm’s Performance. International Hospitality Management, Elsevier Ltd.
Shah Beighi, M. M. (1996). A Study of the Ways to Improve Total Productivity in Zamzam Company of Gorgan. Master Thesis, Tehran: Shahid Beheshti University, (In Persian).
Sheikholeslami, N. (1998). Investigating the Factors Affecting on the Efficiency of Employees in Government Offices. Master's Thesis, Tehran: University of Tehran, (In Persian).
Singh, H., Motwani, J., Kumar, A. (2000), a review and analysis of the state-of-the-art research on productivity measurement. Industrial Management & Data System, Vol.100, No.5, pp.235- 41
Shojaee, A. (2003). Investigating the Productivity of Human Resources and Factors Affecting on it in International Freight Shipping Companies in Tehran. Master's Thesis, Tehran: Higher Education and Research Institute of Planning Management, (In Persian).
Spence, Heather K. (2002), the impact of workplace empowerment, organizational trust on staff nurses work satisfaction and organizational commitment. Advances in Health Management, 56-85
Tabatabaei, A. H. (2000). Rapid Productivity Assessment. Tehran: Manshor Bahrevari Publication, (In Persian).
Taheri, Sh. (1999). Productivity and Analysis in Organizations. Tehran: Hastan Publication, (In Persian).
Wright, P. C., Perrell, M., Gloet, M. (2008), Cultural values, workplace behavior and productivity in China: A conceptual framework for practicing managers. Management Decision Vol. 46 No. 5, pp. 797-812
Wright. P.M. (1990), Operationalisation of Goal difficulty as a moderator of goal difficulty: Performance Relationship. Journal of Applied Psychology, 75, PP: 227-234.
Yousefi, R. (2008). Productivity Growth at Pars Swatch Company and Comparison with the Fourth Development Plan. The 7th Conference on Quality and Productivity in the Electricity Industry, (In Persian).
Zareipour, N. (2008). Quality of Work Life (QWL), and Human Resources Productivity. Iran Productivity Association. The National Productivity Conference, (In Persian).
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Abtahi Hasan, K. B. (2000). Productivity, Institute for Business Studies and Research, (In Persian).
Ahmadi, P. (2001). Designing a Model for Improving Human Resource Efficiency with Attitude of Productivity Management. Tehran: Tarbiat Modares University, (In Persian).
Amini, A., & Hejazi Azad, Z. (2007). Analysis and Evaluation of the Role of Health and Hygiene in Promoting Labor Productivity in Iranian Economy. Quarterly Journal of Economic Research, 30, 137-163, (In Persian).
Asadi, H., & Rawahi, R. (2004). The Relationship of Organizational Culture with the Productivity of Physical Education Managers in Education across the Country. Quarterly Journal, 20, 23-34, (In Persian).
Asghar Pour, M. J. (2004). Multi-Criteria Decision Making. Tehran: Tehran University Press, (In Persian).
Bain, D. (1988), The Productivity Presciption, New York, Me Graw- Hill Book Company
Bartel, C. A. (1994), Productivity gains form the Implementation of employee training programs. Industrial Relations, 411-425
Clegg, S., Dunkerly, D. (1980), Organization, Class and Control, London: Routldge Kegan Paul
Coulson, Thomas, C. (1993), harnessing the potential of groups. A survey undertaken for lotus development. London, Adaptation Ltd
Ellis, S., Dick, P. (2003), Introduction to Organizational Behavior. Mc- Graw Hill
Faraji, H. (2006). Productivity of Human Resources in Organizations. National Productivity Conference of Iran, (In Persian).
Ghalyzadeh, M. H. (1997). A survey on the Relationship between the Type of Employment and Productivity with Regard to the Educational levels of Employees Working at the Central Office of Jihad Sazandegi. Master's Thesis, Tehran: University of Tehran, (In Persian).
Ghobadian, A., Husband, T. (1990), Measuring total productivity using production functions. International Journal of Production Research, 28 (8), 1435 – 1446
Gholami, R., Moshiri, S., Lee, Sang-Yong, S. (2004), ICT and Productivity of Manufacturing Idustries in Iran.EJISDC,19(4),1-19
Hejazi-Alzad, Z. (2005). Analysis and Evaluation of the Role of Health and Safety on Promoting Labor Productivity in Iran's Economy. Master's Thesis, Tehran: Islamic Azad University, Tehran Center Branch, (In Persian).
Hersey, P, & Kenneth, B. (1999). Organizational Behavior Management. Translate by: Q. Kabiri, (In Persian).
Hersy, P., Blanchard, K. (1983), Management of Organizational Behavior. NewJersy, Prentice- Hall
Jān Ali Nejad, M. (2001). Investigating the Factors Affecting on the Manpower Productivity of Tarbiat Modarres University Staff. Master's Thesis, Tehran: Tarbiat Modarres University, (In Persian).
Karimi, F., & Parasteh, H. (2004). Evaluation and Analysis of the Interactions of Human Resource Productivity, Costs of Production and Export of Industrial Goods in Iran. Journal of Economic Research, 65, 33-75, (In Persian).
Khodabakhsh, A. (1991). Pattern Design and Productivity Monitoring in Road Freight Transportation. Tehran: Tarbiat Modares University, (In Persian).
Kim, J. (2001), Information Technology and Firm Performance in Korea. Thirteenth Annual East Asian Seminar on Economics
Kudyba, Stephan. (2003), Knowledge management: The art of enhancing productivity and innovation with the human resource in your organization. Published in DM Review, April
Mahmoudzadeh, M., & Asadi, F. (2007). The Effects of Information and Communication Technology on the Growth of Labor Productivity in the Iranian Economy. Quarterly Journal of Commercial Journal, 43, 153-184, (In Persian).
Moghaddas, A. A., & Ahmadi, Kh. (2002). Sociological Survey of Effective Factors on the Effectiveness of the Administrative Staff of Government Organizations in Shiraz. Journal of Social Sciences and Human Sciences, 19(1), (In Persian).
Morakkabati, A. (2000). Human the Most Effective Factor in Organizational Productivity. The First Conference on Quality and Productivity in the Utility Industry in the Electricity Industry, (In Persian).
Nairi, N., Nazari, A., Salsali, M., & Ahmadi, F. (2005). A Survey on the Efficiency of Clinical Nurses' Viewpoints and its Obstacles and Factors: Qualitative Research. Finding, 7, (In Persian).
Oroee, S. K.,& & Peymandar, M. S. (1999). Analysis and Calculation of Productivity. Tehran: Ketabe Marv Publishing, (In Persian).
Ourhill, M. J. (1972), The Sociology of Public Administration, London: Weidenfeld & Nicolson
Pastore, D.Inglis, S & Danychuk, K. (1995), Understanding retention factors in coaching and athletic management: differences by gender, positions geographic location. Journal of Sport Management, Vol 20, No 4, PP: 427-441
Rasouli Moghadam, T. (2008). Knowledge Management to Increase the Productivity of Human Resources. Iran Productivity Association. The National Productivity Conference, (In Persian).
Roger, M. (1996), Pulling Through with Productivity, Transportation and Distribution, 36.
Rao, Y. P. (2006), PROFESSIONAL PRACTICE Motivation model for improving productivity in a manufacturing unit – a success story. International Journal of Productivity and Performance Management, Vol. 55 No. 5, pp. 430-436
Saatchi, M. (2007). Productivity Psychology: Applied Dimensions of Work Psychology and Industrial and Organizational Psychology. Tehran: Institute Publishing, (In Persian).
Sabagh Mullah Hosseini, I. (2008). Investigating the Empowerment of the Labor Force and its Impact on Productivity. National Productivity Conference, (In Persian).
Seonghee, C., Harton. (2006), Measuring the impact of human resource management practices on hospitality firm’s Performance. International Hospitality Management, Elsevier Ltd.
Shah Beighi, M. M. (1996). A Study of the Ways to Improve Total Productivity in Zamzam Company of Gorgan. Master Thesis, Tehran: Shahid Beheshti University, (In Persian).
Sheikholeslami, N. (1998). Investigating the Factors Affecting on the Efficiency of Employees in Government Offices. Master's Thesis, Tehran: University of Tehran, (In Persian).
Singh, H., Motwani, J., Kumar, A. (2000), a review and analysis of the state-of-the-art research on productivity measurement. Industrial Management & Data System, Vol.100, No.5, pp.235- 41
Shojaee, A. (2003). Investigating the Productivity of Human Resources and Factors Affecting on it in International Freight Shipping Companies in Tehran. Master's Thesis, Tehran: Higher Education and Research Institute of Planning Management, (In Persian).
Spence, Heather K. (2002), the impact of workplace empowerment, organizational trust on staff nurses work satisfaction and organizational commitment. Advances in Health Management, 56-85
Tabatabaei, A. H. (2000). Rapid Productivity Assessment. Tehran: Manshor Bahrevari Publication, (In Persian).
Taheri, Sh. (1999). Productivity and Analysis in Organizations. Tehran: Hastan Publication, (In Persian).
Wright, P. C., Perrell, M., Gloet, M. (2008), Cultural values, workplace behavior and productivity in China: A conceptual framework for practicing managers. Management Decision Vol. 46 No. 5, pp. 797-812
Wright. P.M. (1990), Operationalisation of Goal difficulty as a moderator of goal difficulty: Performance Relationship. Journal of Applied Psychology, 75, PP: 227-234.
Yousefi, R. (2008). Productivity Growth at Pars Swatch Company and Comparison with the Fourth Development Plan. The 7th Conference on Quality and Productivity in the Electricity Industry, (In Persian).
Zareipour, N. (2008). Quality of Work Life (QWL), and Human Resources Productivity. Iran Productivity Association. The National Productivity Conference, (In Persian).