استفاده از تحلیل پوششی داده های شبکه ای فازی جهت بررسی تأثیر فرهنگ سازمانی بر عملکرد غیرمالی با میانجیگری نقش استفاده و بهره برداری از دانش
محورهای موضوعی : مدیریت بازرگانی
محسن شفیعی نیک آبادی
1
(استادیار گروه مدیریت صنعتی، دانشکده اقتصاد و مدیریت، دانشگاه سمنان)
امیر سلیمی
2
(کارشناسی ارشد رشته MBA گرایش مدیریت تکنولوژی، دانشکده اقتصاد و مدیریت، دانشگاه سمنان)
کلید واژه: فرهنگ سازمانی, استفاده و بهره برداری از دانش, عملکرد غیرمالی, تحلیل پوششی داده های فازی,
چکیده مقاله :
در این پژوهش، روابط میان فرهنگ سازمانی و استفاده و بهره برداری از دانش در جهت بهبود و رتبه بندی عملکرد غیرمالی واحدهای شرکت لاستیکی سهند، با کمک تحلیل پوششی داده های فازی به روش مبتنی بر اسلک ها مورد بررسی قرار گرفته است. هدف از این تحقیق ارائه الگویی برای بهبود عملکرد غیرمالی واحدها و بررسی نقش و تأثیر استفاده و بهره برداری از دانش به عنوان متغیر میانجی میان فرهنگ سازمانی و عملکرد غیرمالی است که در آن از مقادیر مربوط به کارایی و مازاد ورودی و کمبود خروجی به دست آمده از تکنیک تحلیل پوششی داده های فازی مبتنی بر اسلک‌ها بهره گیری شود. برای این منظور از داده هایی استفاده شد که به وسیلۀ پرسش نامه 117 نفر از کارکنان 12 واحد شرکت لاستیکی سهند و به طور سهمیه ای-تصادفی جمع آوری گردید، نتایج تحقیق نشان داد که عملکرد غیرمالی واحدهای مربوط به قسمت کارگاه و فرآیندهای مرتبط به تولید بهتر از دیگر واحدها می باشد و عامل استفاده و بهره برداری از دانش نقش مثبتی بین رابطه فرهنگ سازمانی و عملکرد غیرمالی دارد.
This paper aims to investigate the relationship between Organizational Culture and Knowledge Utilitization and Application for ranking non-financial performance of Department of Sahand Tire Company. The main purpose of the study is presenting a model for improvement of non-financial performance of the department and studying the effect of organizational culture on non-financial performance with the mediating role of knowledge utilitization and application by using slack-based fuzzy network data envelopment analysis (FNDEA) on the basis of excess of inputs and shortage of outputs. The related data were collected by a questionnaire distributed among 117 personnel from 12 units on the basis of random-classified sampling. The findings showed that the non-financial performance of workshop and manufacturing Process are better than the performance of other units. Also, findings showed that knowledge utilitization and application factor has a significant and positive role in the relationship between organizational culture and non-financial performance.
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- Chang, S. E., & Lin, S. H. (2007). Exploring Organizational Culture for Information Security Management, Industrial Management & Data Systems, 3, 438-458.
- Charnes, A., Cooper W. W., & Rhodes E. (2006). Measuring the Efficiency of Decision Making Units, European Journal of Operational Research, 6, 429-444.
- Chen, Y., Fung, Y. K., Tang , J. (2006). Rating Technical Attributes in Fuzzy QFD by Integrating Fuzzy Weighted Average Method and Fuzzy Expected Value Operator, European Journal of Operational Research, 174, 1553-1566.
- Chopra, S., & Meindl, P. (2007). Supply Chain Management. New Jersey: Prentice-Hall Publication.
- Daroch, J., & McNaughton, R. (2002). Examining the Link between Knowledge Management Practices and Types of Innovation. Journal of Intellectual Capital, Vol.3, No.2, pp.210-222
- Denison, D. (2006). Organizational Culture and Effectiveness, Available at: http://www.denisonconsulting.com.
- Fox, M. S., Barbyceanu, M., & Teigen, R. (2000). Agent-oriented Supply Chain Management, International Journal of Flexible Manufacturing Systems, 12, 165-188.
- Gajdzick, L. (2008). Concentration on Knowledge and Change Management at Metallurgical Company. Metalurgija, 2, 142-144.
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- Goldoni, V., & Oliviera, M. (2010). Knowledge Management Metrics in Software Development Companies in Brazil, Journal of Knowledge Management, 2, 301-313.
- Holmberg, S. (2000). A Systems Perspective on SCM, Physical Distribution and Logistics Management, 10, 847-868.
- Hsiao, B., Chern, C., Chiu, Y. H., & Ching-Ren, C. (2011). Using Fuzzy Super-efficiency Slack-based measure data Envelopment Analysis to evaluate Taiwan’s Commercial Bank efficiency. Expert Systems with Applications, 8, 9147–9156.
- Kangas, L. M. (2009). Assessing the Value of the Relationship between Organizational Culture Types and Knowledge Management Initiatives. Journal of Leadership Studies, 1, 29-38.
- Kavyani, M. (2012). Investigating the Relationship Between Strategic Entrepreneurship, Innovation and Customer Value Creation in SMEs in Tehran Province. Master's Thesis, Semnan: Semnan Univercity, (In Persian).
- Kongpichayanond, P. (2009). Knowledge Management for Sustained Competitive Advantage in Mergers and Acquisitions. Advances in Developing Human Resources, 3, 375-387.
- L Dave, R. (2001). Theory and Design of Organization. Translation by: A., Pasaeian, & S. M. Arabi, Tehran: Office of Cultural Research, (In Persian).
- Lai, M. F., & Lee, G. G. (2007). Relationships of Organizational Culture toward Knowledge Activities. Business Process Management Journal, 2, 306-322.
- Liao, C., Chuang, S. H., & To, P. L. (2010). How Knowledge Management Mediates the Relationship between Environment and Organizational Structure. Journal of Business Research, 7, 728-736.
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- Massa, S., & Tsesta, S. (2009). A Knowledge Management Approach to Organizational Competitive Advantage: Evidence from the Food Sector. European Management Journal, 27, 129-141.
- McCormack, K., Ladeira, M. B., & Valadares de Oliveira., M. P. (2008). Supply Chain Maturity and Performance in Brazil. Supply Chain Management: An International Journal, 4, 272-282.
- Musavi, S. M., Mohammadzadeh Salteh, H., & Fakhimi Azar, S. (2012). Measuring Relative Efficiency and Ranking of Companies and Organizations Using DEA, DEA. Tadbir, 20, 63-73, (In Persian).
- Nayir, Z. D., & Uzuncarsblb, U. (2008). A Cultural Perspective on Knowledge Management: The Success Story of Sarkuysan Company. Journal of Knowledge Management, 2, 141-155.
- Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company. Decision Sciences Journal, 4, 112- 123.
- Nurmilaakso, J. M. (2007). XML- Based E-business Frame Works and Supply Chain Integration. Doctoral Dissertation. Helsinki University of Technology.
- O’Reilly, C., Chatman, J., & Caldwell, D. (1991). people and Organizational Culture: A profile Comparison Approach to Assessing Person-Organization Fit, Academy of Management Journal, 3, 487-516.
- Piruz, Sh. (2008). What is knowledge management?. Available in: www.roshd.ir, (In Persian).
- Sedera, D., & Gable, G. G. (2010). Knowledge Management Competence for Enterprise System Success. Journal of Strategic Information Systems, 4, 296-306.
- Shafiei Nikabadi, M., Feyzi, K., Olfat, L., & Taghavi Fard, M. T. (2012). Multidimensional Structure to Explain the Effect of Organizational Culture and Supply Chain Culture on the Transfer, Subscription and Distribution of Knowledge in the Supply Chain of Automotive Industry: Emphasizing the Improvement of Supply Chain Performance. Information Sciences & Technology, 1, 103-127, (In Persian).
- Shafiei Nikabadi, M., & Farsijani, H. (2012). Knowledge Management in the Supply Chain (analytical approach). Tehran: Bavare Edalat, (In Persian).
- Karou T. (2001). A Slack-Based Measure of Efficiency in Data Envelopment Analysis. European Journal of Operational Research, 130, 498-509.
- Wallach, E. J. (1983). Individual and Organizations: The Culture Match, Training and Development Journa, l2, 45-76.
- Wong, P. W., & Wong, K. Y. (2007). Supply Chain Performance Measurement System Using DEA Modeling. Industrial Management and Data Systems, 3, 361-381.
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- Abbasi, M., & Maleki, M., (2010). Necessity of Innovation in Implementation of KM Programs and IT Management. Roshd-e-Fanavari, 5(24), 1221, (In Persian).
- Adli, F. (2005). Knowledge Management Beyond Knowledge. Tehran: Farashenakhti Andishe, (In Persian).
- Akhavan, P., Jafari, M., & Fathian, M. (2006). Critical Success Factors of Knowledge Management Systems: A Multicase Analysis, European Business Review, 2, 97-113.
- Allameh, S. M., Zare, S. M., & Davoodi, S. M. R. (2011). Examining the Impact of KM Enablers on Knowledge Management Processes, Procedia Computer Science, 3, 1211–1223.
- Ashrafi, A., Jaafar, A. B., & Lee, L. S. (2011). Efficiency Decomposition for Two-process Production Systems with Shared Inputs in Data Envelopment Analysis. Applied Mathematics Science, 5, 49-52
- Barney, J. (1991). Firm Resources and Stained Competitive Advantage, Journal of Management, 1, 99-120
- Bhagwat, M., & Sherma, M. K. (2007). Performance Measurement of Supply Chain Management: A Balanced Scorecard Approach, Computer and Industrial Engineering, 1, 43-62.
- Bond, T. C. (1999). The Role of Performance Measurement in Continuous Improvement, International Journal of Operations and Production Management, 19, 1318-1334.
- Cameron, K. S., & Quinn, R. E. (1998). Diagnosing and Changing Organizational Culture Based on the Competing Values Framework, Addison Wesley Longman.
- Chang, S. E., & Lin, S. H. (2007). Exploring Organizational Culture for Information Security Management, Industrial Management & Data Systems, 3, 438-458.
- Charnes, A., Cooper W. W., & Rhodes E. (2006). Measuring the Efficiency of Decision Making Units, European Journal of Operational Research, 6, 429-444.
- Chen, Y., Fung, Y. K., Tang , J. (2006). Rating Technical Attributes in Fuzzy QFD by Integrating Fuzzy Weighted Average Method and Fuzzy Expected Value Operator, European Journal of Operational Research, 174, 1553-1566.
- Chopra, S., & Meindl, P. (2007). Supply Chain Management. New Jersey: Prentice-Hall Publication.
- Daroch, J., & McNaughton, R. (2002). Examining the Link between Knowledge Management Practices and Types of Innovation. Journal of Intellectual Capital, Vol.3, No.2, pp.210-222
- Denison, D. (2006). Organizational Culture and Effectiveness, Available at: http://www.denisonconsulting.com.
- Fox, M. S., Barbyceanu, M., & Teigen, R. (2000). Agent-oriented Supply Chain Management, International Journal of Flexible Manufacturing Systems, 12, 165-188.
- Gajdzick, L. (2008). Concentration on Knowledge and Change Management at Metallurgical Company. Metalurgija, 2, 142-144.
- Ghasiri, K., Mehrnu, H., & Jafarian Moghadam, A, R. (2007). Introduction to Fuzzy Data Envelopment Analysis. Gazvin: Islamic Azad university, (In Persian).
- Goldoni, V., & Oliviera, M. (2010). Knowledge Management Metrics in Software Development Companies in Brazil, Journal of Knowledge Management, 2, 301-313.
- Holmberg, S. (2000). A Systems Perspective on SCM, Physical Distribution and Logistics Management, 10, 847-868.
- Hsiao, B., Chern, C., Chiu, Y. H., & Ching-Ren, C. (2011). Using Fuzzy Super-efficiency Slack-based measure data Envelopment Analysis to evaluate Taiwan’s Commercial Bank efficiency. Expert Systems with Applications, 8, 9147–9156.
- Kangas, L. M. (2009). Assessing the Value of the Relationship between Organizational Culture Types and Knowledge Management Initiatives. Journal of Leadership Studies, 1, 29-38.
- Kavyani, M. (2012). Investigating the Relationship Between Strategic Entrepreneurship, Innovation and Customer Value Creation in SMEs in Tehran Province. Master's Thesis, Semnan: Semnan Univercity, (In Persian).
- Kongpichayanond, P. (2009). Knowledge Management for Sustained Competitive Advantage in Mergers and Acquisitions. Advances in Developing Human Resources, 3, 375-387.
- L Dave, R. (2001). Theory and Design of Organization. Translation by: A., Pasaeian, & S. M. Arabi, Tehran: Office of Cultural Research, (In Persian).
- Lai, M. F., & Lee, G. G. (2007). Relationships of Organizational Culture toward Knowledge Activities. Business Process Management Journal, 2, 306-322.
- Liao, C., Chuang, S. H., & To, P. L. (2010). How Knowledge Management Mediates the Relationship between Environment and Organizational Structure. Journal of Business Research, 7, 728-736.
- Martensson, M. (2000). A Critical Review of Knowledge Management as a Management Tool, Journal of Knowledge management, Vol.4, No.3, pp. 204-216.
- Massa, S., & Tsesta, S. (2009). A Knowledge Management Approach to Organizational Competitive Advantage: Evidence from the Food Sector. European Management Journal, 27, 129-141.
- McCormack, K., Ladeira, M. B., & Valadares de Oliveira., M. P. (2008). Supply Chain Maturity and Performance in Brazil. Supply Chain Management: An International Journal, 4, 272-282.
- Musavi, S. M., Mohammadzadeh Salteh, H., & Fakhimi Azar, S. (2012). Measuring Relative Efficiency and Ranking of Companies and Organizations Using DEA, DEA. Tadbir, 20, 63-73, (In Persian).
- Nayir, Z. D., & Uzuncarsblb, U. (2008). A Cultural Perspective on Knowledge Management: The Success Story of Sarkuysan Company. Journal of Knowledge Management, 2, 141-155.
- Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company. Decision Sciences Journal, 4, 112- 123.
- Nurmilaakso, J. M. (2007). XML- Based E-business Frame Works and Supply Chain Integration. Doctoral Dissertation. Helsinki University of Technology.
- O’Reilly, C., Chatman, J., & Caldwell, D. (1991). people and Organizational Culture: A profile Comparison Approach to Assessing Person-Organization Fit, Academy of Management Journal, 3, 487-516.
- Piruz, Sh. (2008). What is knowledge management?. Available in: www.roshd.ir, (In Persian).
- Sedera, D., & Gable, G. G. (2010). Knowledge Management Competence for Enterprise System Success. Journal of Strategic Information Systems, 4, 296-306.
- Shafiei Nikabadi, M., Feyzi, K., Olfat, L., & Taghavi Fard, M. T. (2012). Multidimensional Structure to Explain the Effect of Organizational Culture and Supply Chain Culture on the Transfer, Subscription and Distribution of Knowledge in the Supply Chain of Automotive Industry: Emphasizing the Improvement of Supply Chain Performance. Information Sciences & Technology, 1, 103-127, (In Persian).
- Shafiei Nikabadi, M., & Farsijani, H. (2012). Knowledge Management in the Supply Chain (analytical approach). Tehran: Bavare Edalat, (In Persian).
- Karou T. (2001). A Slack-Based Measure of Efficiency in Data Envelopment Analysis. European Journal of Operational Research, 130, 498-509.
- Wallach, E. J. (1983). Individual and Organizations: The Culture Match, Training and Development Journa, l2, 45-76.
- Wong, P. W., & Wong, K. Y. (2007). Supply Chain Performance Measurement System Using DEA Modeling. Industrial Management and Data Systems, 3, 361-381.