نقش سرمایه اجتماعی در ارتقای تسهیم دانش و بهره‌وری کارکنان در سازمان‌های صنعتی دانش‌بنیان
محورهای موضوعی : مدیریت بازرگانی
سید مهدی حسینی سرخوش
1
(دکتری مهندسی صنایع، گروه مدیریت سیستم و بهره‌وری، دانشگاه صنعتی مالک اشتر، تهران، ایران)
پیمان اخوان
2
(دانشیار گروه مدیریت سیستم و بهره‌وری، دانشگاه صنعتی مالک اشتر، تهران، ایران)
کلید واژه: سرمایه اجتماعی, تسهیم دانش, بهره‌وری کارکنان, جمعآوری دانش, اهدای دانش,
چکیده مقاله :
سازمان‌های صنعتی دانش‌بنیان برای تولید محصولات با کیفیت در کوتاه‌ترین زمان و با کمترین هزینه، نیازمند دسترسی بموقع به دانش مورد نیاز می‌باشند. بنابراین تسهیم دانش یکی از مهم‌ترین عوامل کلیدی موفقیت در چنین سازمان‌هایی است. اما میزان تسهیم دانش میان کارکنان، خود متأثر از عوامل متعددی بوده و دربردارنده پیامدهای مفید متفاوتی برای سازمان‌ها می‌باشد. از این رو در این تحقیق تلاش می‌شود در قالب مدلی یکپارچه، ارتباط میان توانمندسازها، فرآیندها و نتیجه تسهیم دانش در سازمان‌های صنعتی دانش‌بنیان بررسی شود. عوامل سرمایه اجتماعی به عنوان توانمندسازها، جمعآوری دانش و اهدای دانش به عنوان فرآیندها و بهره‌وری کارکنان به عنوان نتیجه تسهیم دانش مورد بررسی قرار گرفتند. روش تحقیق از نوع توصیفی - پیمایشی و ابزار گردآوری اطلاعات پرسشنامه می‌باشد. برای آزمون در این تحقیق فرضیه‌ها نیز از روش حداقل مربعات جزئی استفاده شد. نتایج تجزیه و تحلیل 143 داده گردآوری شده از 10 سازمان مورد مطالعه حاکی از اثر مثبت و معنادار پیوندهای متقابل اجتماعی و اعتماد بر روی تمایل کارکنان به جمعآوری دانش و نیز اثر اعتماد بر روی تمایل کارکنان به اهدای دانش می‌باشد. علاوه بر این، اثر معنادار تمایل کارکنان به جمعآوری و اهدای دانش بر روی بهره‌وری کارکنان تأیید شد. در نهایت با توجه به یافته‌های تحقیق، توصیه‌هایی برای شاغلان حرفه‌ای در حوزه مدیریت دانش به منظور ارتقای بهره‌وری کارکنان از طریق توسعه راهبردهای تسهیم دانش به همراه پیشنهادهایی برای محققان آتی جهت تکمیل اهداف تحقیق حاضر ارائه می‌شود.
The knowledge based industrial organizations in order to produce the high-quality products in the shortest span of time, with the least expenses, require having access to the knowledge at the time which is necessary. Thus, knowledge sharing is one of the most key factors to the success in such organizations. However, the amount of sharing the knowledge among the employees depends on various factors and included different useful outcomes for the organizations. Hence, the study using a concrete model tried to investigate the relation among the empowered people, processes, and the result of knowledge sharing in the knowledge based industrial organization. The social capital as empowered factors, collecting knowledge, and donating knowledge as processes, employees’ productivity as the result of knowledge sharing are investigated. The research method was descriptive-survey. To gather the data, questionnaire was used. To test hypotheses the Partial Least Squares was used. The results gathered from 143 people from 10 investigated Firms showed that there was a positive significant difference in mutual social relationship and trust on employees’ willingness to gather knowledge and donating it. Finally, some practical implications for knowledge practitioners to foster firm innovation capability through knowledge sharing were suggested.
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