بررسی رابطه کیفیت زندگی کاری، توانمندسازی روان شناختی و تأثیر تعاملی متغیرهای جمعیت شناختی بر بهره وری کارکنان شهرداری زاهدان
محورهای موضوعی : مدیریت بازرگانی
سمانه سلیمی
1
(کارشناس ارشد مدیریت آموزشی، دانشگاه آزاد اسلامی، واحد خوراسگان(اصفهان)، عضو باشگاه پژوهشگران جوان)
نرگس سعیدیان
2
(استادیار، گروه علوم تربیتی ،واحد خوراسگان(اصفهان)، دانشگاه آزاد اسلامی،اصفهان، ایران)
کلید واژه: کیفیت زندگی کاری, توانمندسازی روانشناختی, بهره وری کارکنان, زاهدان,
چکیده مقاله :
هدف اصلی پژوهش حاضر بررسی رابطه بین کیفیت زندگی کاری، توانمندسازی روان شناختی و تاثیر تعاملی متغیرهای جمعیت شناختی بر بهره وری کارکنان شهرداری منطقه زاهدان است. جامعه آماری این پژوهش راکلیه کارکنان اداری شهرداری مرکز و مناطق 2،1و 3 شهر زاهدان به تعداد 257 تشکیل می دهد. حجم نمونه بر اساس جدول کرجسی و مورگان(1971) 155 نفر محاسبه شد. روش نمونه گیری تصادفی طبقه می باشد. برای گردآوری داده ها از سه پرسشنامه استاندارد کیفیت زندگی کاری، توانمندسازی روان شناختی و بهره وری استفاده شد. داده های به دست آمده از پرسشنامه ها در دو سطح آمار توصیفی و استنباطی و از طریق آزمون های همبستگی پیرسون، رگرسیون گام به گام، رگرسیون همزمان و تحلیل واریانس چند راهه با استفاده از نرم افزار spss 16.5 مورد تجزیه و تحلیل قرار گرفت. یافته ها نشان می دهد که همبستگی مثبت و معناداری بین کلیه ابعاد کیفیت زندگی کاری و توانمندسازی روان شناختی با بهره وری کارکنان وجود دارد. در رگرسیون گام به گام بعد فرصت رشد و امنیت مداوم و بعد تاثیرگذاری بهترین توان پیش بینی کنندگی بهره وری را داشتند. از بین متغیرهای جمعیت شناختی تنها تعامل جنس× سابقه خدمت و تعامل سن × جنس منجر به تفاوت میانگین نمرات افراد (کارکنان) در مورد بهره وری شده است.
The main objective of the current study was studying the relationship betweenThe quality of work life, psychological empowerment and the interactive effect of demographic variables on staff productivity of Zahedan Municipality. The research population was 257 staff members of the central municipality of Districts 1, 2 and 3 of Zahedan. By using Krejcie and Morgan (1971) sample size determining tables, a sample size of 155 people was calculated. The sampling method was random stratified sampling. For collecting data, Walton (1973) quality of work life, Spreitzer (1996) psychological empowerment and Hersey and Goldsmith (1980) productivity questionnaires were used. The data of the questionnaires were analyzed in descriptive and inferential statistics level comprising Pearson correlation coefficient test, step by step regression, simultaneous regression, multivariate analysis of variance and through Spss 16.5 software. The findings indicate that there is a positive and significant correlation among all aspects of quality of work life and psychological empowerment with staff productivity. In the step by step regression, the dimension of growth opportunity and continuous security as well as the dimension of influence had the best capacity to predict productivity. Among the demographic variables, only gender interaction × work experience and age interaction × gender have led to the difference in the average scores of the staff in productivity.
Ab hamid, Mohd, Mustafa, Zainol, and Idris, Fazil, (2011), "Measuring Value - Based Productivity: A Confirmatory Factor Analytic Approach”, International Journal of Business and Social Science. 6: 85-93.
Adhikari, Devraj, and Dhruba, Lal, Pandey, (2012), "Decent work and work life quality in Nepal: an observation", Employee relations. 1:61-79.
Asadzadeh, Ahmad, Chakherlouy, Farzam, and Khajeamirlou, Roshanak, (2012),”Investigating the effect of using e-government on occupational empowering”, Journal of Basic and Applied Scientific Research. 2: 1021-1026
Boyed, A., Suzanne, (1997), "The relationship between the level of personnel empowerment and quality of work life among psychological clubhouse members and consumer -perated drop in center participants", : 25-32.
Chang, L. C., (2008), "Employee empowerment, innovative behavior and job productivity of public health nurses: A cross-sectional questionnaire survey". International Journal of Nursing Studies, 45:1442-1448.
ChiKeung, Thomas, and Yong, Keith, (2010), "The diminished effect of psychological empowerment on self- empowered”, Management Service Quality. 6:531-543.
Darab, Ibrahim, (2000), "Relationship between Productivity, efficiency utilization and quality", work Study. 3: 97- 103.
Dehghan Niri, N., Salehi, T., & Asadi, A. A. (2008). Clinical Nurses' Quality of Work Life and Productivity and Their Relationships. Nursing Research, 8 & 9, 27-37, (In Persian).
Demeter, Krisztina, Chikan, Attila, and Zsolat, Matyusz, (2011), “Labour productivity change: drives, business impact and macroeconomic moderators”, Journal Production Economics. 131:215-223.
Dewettinck, Koen, and Ameijde, Maaike, (2011), "Linking leadership empowerment behavior to employee attitudes and behavioral intentions", Personnel Review. 3:284-305.
Etebarian, Akbar, Salehizade, Saeid, and Abzari, Mehdi, (2010), "Importance of the Relationship between Psychological Empowerment of Employees and Human Resources Productivity in Government Organizations,"European Journal of Economics, Finance and Administrative Sciences. 26: 44- 56.
Fook, Chan.Yuen, Brinten, Linton, Gurnam, Kaur, Sidhuc, and Foo, Say, Fooid, (2011), "Relationship between psychological empowerment with work motivation and with drawal intention among secondary school principlas in Malaysia”, Procedia Social and Behavioral Science. 15: 2907-2911.
Ganguly, Rochita, (2011), "Quality of work life and job satisfaction of a group of university employees" , Asian Journal of Management Research. 1: 209 - 216.
Hosseinzadeh, D., & Mirzaei, S. (2007). Quality of Work Life and its Effect on Productivity. Management, 123, 17-22, (In Persian).
Indradevi, Rabert., (2011), "psychological empowerment and job performance in industry" , IJEMR - September , 2011-Vol 1 Issue 4 , 2249-2585
Iranzadeh, S., & Babaei Heravi, S. (2010). Empowerment of Staff in Modern Organizations. Tabriz: Forouziz Publications, (In Persian).
Jain, Priti, (1998), “Preceptions on empowerment and productivity in academic and public libraries in Botswana", l ibrary management. No1:49-58.
Khanalizadeh, R., & Nayyich, A., & Fani, A. A. (2010). Relationship of Empowerment Organizational Vision. Transformation Management, 2(3), 45-20, (In Persian).
Li, Jessica, and Yeo, K, Roland, (2010), "Quality of work life and career development: perceptions of part-time MBA students", Employee Relations. 3: 201- 220.
Molhem, Yahya, (2004), “significant conditions in employees’ empowerment the case of jodanian four star hotels". The Emerald Research Register for this journal is available at the current issue and full text archive of this journal is available at, Vol 26, No1:332-367.
Nielsen, Jorn, flohr, and Pedersen, Christain, (2003), "The consequences and limits of empowerment in financial services", Scanin Avian Journal of Management. 19 :63-83.
Ozbebek, Aysegol, and Kilicarslan, Esra., (2011), "Empowered employees khow ledge sharing behavior", International Journal of Business and Management Studies. 2 : 69-76.
Randoloph, W, Alan., (2000), "Re-thinking empowerment :why is it so hard to a cheieve?" Organizational Pynamics, 2: 94-107.
Rehman, Shafiq, (2006), "Employee Empowerment through Training: a literature review", Gomal University Journal of Research. 22: 33-48.
Sabokro, M., Vafaei, M., & Kashani, S. (2010). Employee Productivity of Insurance Companies in the Light of Emotional Intelligence and Quality of Work Life. Insurance Industry Quarterly, 179-202, (In Persian).
Sharifzadeh, F., & Mohammadi Moghadam, Y. (2009). Empowerment of Staff with Labor Productivity of Police Command Staff of Lorestan Province. Journal of Management Studies, 1, 5-18, (In Persian).
Soltani, I., & Farsi, M. (2010). Quality of Work Life and Components Affecting it. Tadbir Magazine, 217, 54-49, (In Persian).
Rose, R, Cetal., (2006), "An Analysis of quality of work life and career related variables science publication", American Journal of Applied Science
Spreitzer, Gretchen, (1995), "Social structural characteristics of psychological empowerment", Academy of Management Journal. 2: 483-504.
Subrahmanian, Mu, and Anjani, Komar, (2011), "Constructs of Quality of work life-A perspective of Textile and Engineering employees", Asian Journal of Management Research. ISSN 2229-3795: 229-307.
Tangen, Stefan, (2002), Understanding the concept of productivity, proceeding of the 7th Asia Pablic Industrial Engineering and Management Systems Conference, Taipei.
Waraphorn, N. T., & Boonyarataphun, P. (2010), Quality of work life indicators as a corporate social responsibility of electrical and electronics private organization in Thailand.
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Ab hamid, Mohd, Mustafa, Zainol, and Idris, Fazil, (2011), "Measuring Value - Based Productivity: A Confirmatory Factor Analytic Approach”, International Journal of Business and Social Science. 6: 85-93.
Adhikari, Devraj, and Dhruba, Lal, Pandey, (2012), "Decent work and work life quality in Nepal: an observation", Employee relations. 1:61-79.
Asadzadeh, Ahmad, Chakherlouy, Farzam, and Khajeamirlou, Roshanak, (2012),”Investigating the effect of using e-government on occupational empowering”, Journal of Basic and Applied Scientific Research. 2: 1021-1026
Boyed, A., Suzanne, (1997), "The relationship between the level of personnel empowerment and quality of work life among psychological clubhouse members and consumer -perated drop in center participants", : 25-32.
Chang, L. C., (2008), "Employee empowerment, innovative behavior and job productivity of public health nurses: A cross-sectional questionnaire survey". International Journal of Nursing Studies, 45:1442-1448.
ChiKeung, Thomas, and Yong, Keith, (2010), "The diminished effect of psychological empowerment on self- empowered”, Management Service Quality. 6:531-543.
Darab, Ibrahim, (2000), "Relationship between Productivity, efficiency utilization and quality", work Study. 3: 97- 103.
Dehghan Niri, N., Salehi, T., & Asadi, A. A. (2008). Clinical Nurses' Quality of Work Life and Productivity and Their Relationships. Nursing Research, 8 & 9, 27-37, (In Persian).
Demeter, Krisztina, Chikan, Attila, and Zsolat, Matyusz, (2011), “Labour productivity change: drives, business impact and macroeconomic moderators”, Journal Production Economics. 131:215-223.
Dewettinck, Koen, and Ameijde, Maaike, (2011), "Linking leadership empowerment behavior to employee attitudes and behavioral intentions", Personnel Review. 3:284-305.
Etebarian, Akbar, Salehizade, Saeid, and Abzari, Mehdi, (2010), "Importance of the Relationship between Psychological Empowerment of Employees and Human Resources Productivity in Government Organizations,"European Journal of Economics, Finance and Administrative Sciences. 26: 44- 56.
Fook, Chan.Yuen, Brinten, Linton, Gurnam, Kaur, Sidhuc, and Foo, Say, Fooid, (2011), "Relationship between psychological empowerment with work motivation and with drawal intention among secondary school principlas in Malaysia”, Procedia Social and Behavioral Science. 15: 2907-2911.
Ganguly, Rochita, (2011), "Quality of work life and job satisfaction of a group of university employees" , Asian Journal of Management Research. 1: 209 - 216.
Hosseinzadeh, D., & Mirzaei, S. (2007). Quality of Work Life and its Effect on Productivity. Management, 123, 17-22, (In Persian).
Indradevi, Rabert., (2011), "psychological empowerment and job performance in industry" , IJEMR - September , 2011-Vol 1 Issue 4 , 2249-2585
Iranzadeh, S., & Babaei Heravi, S. (2010). Empowerment of Staff in Modern Organizations. Tabriz: Forouziz Publications, (In Persian).
Jain, Priti, (1998), “Preceptions on empowerment and productivity in academic and public libraries in Botswana", l ibrary management. No1:49-58.
Khanalizadeh, R., & Nayyich, A., & Fani, A. A. (2010). Relationship of Empowerment Organizational Vision. Transformation Management, 2(3), 45-20, (In Persian).
Li, Jessica, and Yeo, K, Roland, (2010), "Quality of work life and career development: perceptions of part-time MBA students", Employee Relations. 3: 201- 220.
Molhem, Yahya, (2004), “significant conditions in employees’ empowerment the case of jodanian four star hotels". The Emerald Research Register for this journal is available at the current issue and full text archive of this journal is available at, Vol 26, No1:332-367.
Nielsen, Jorn, flohr, and Pedersen, Christain, (2003), "The consequences and limits of empowerment in financial services", Scanin Avian Journal of Management. 19 :63-83.
Ozbebek, Aysegol, and Kilicarslan, Esra., (2011), "Empowered employees khow ledge sharing behavior", International Journal of Business and Management Studies. 2 : 69-76.
Randoloph, W, Alan., (2000), "Re-thinking empowerment :why is it so hard to a cheieve?" Organizational Pynamics, 2: 94-107.
Rehman, Shafiq, (2006), "Employee Empowerment through Training: a literature review", Gomal University Journal of Research. 22: 33-48.
Sabokro, M., Vafaei, M., & Kashani, S. (2010). Employee Productivity of Insurance Companies in the Light of Emotional Intelligence and Quality of Work Life. Insurance Industry Quarterly, 179-202, (In Persian).
Sharifzadeh, F., & Mohammadi Moghadam, Y. (2009). Empowerment of Staff with Labor Productivity of Police Command Staff of Lorestan Province. Journal of Management Studies, 1, 5-18, (In Persian).
Soltani, I., & Farsi, M. (2010). Quality of Work Life and Components Affecting it. Tadbir Magazine, 217, 54-49, (In Persian).
Rose, R, Cetal., (2006), "An Analysis of quality of work life and career related variables science publication", American Journal of Applied Science
Spreitzer, Gretchen, (1995), "Social structural characteristics of psychological empowerment", Academy of Management Journal. 2: 483-504.
Subrahmanian, Mu, and Anjani, Komar, (2011), "Constructs of Quality of work life-A perspective of Textile and Engineering employees", Asian Journal of Management Research. ISSN 2229-3795: 229-307.
Tangen, Stefan, (2002), Understanding the concept of productivity, proceeding of the 7th Asia Pablic Industrial Engineering and Management Systems Conference, Taipei.
Waraphorn, N. T., & Boonyarataphun, P. (2010), Quality of work life indicators as a corporate social responsibility of electrical and electronics private organization in Thailand.