ارزیابی بهره وری مراکز لجستیکی سازمان های نظامی با بهره گیری از کارت امتیازی متوازن و پرامتی(مطالعه موردی: نیروی دریایی راهبردی ارتش)
محورهای موضوعی : مدیریت صنعتیاحسان تقی پور 1 , فرامرز نصیری 2
1 - استادیار گروه مدیریت صنعتی، دانشگاه علوم دریایی امام خمینی (ره) ، نوشهر ، ایران
2 - دانشیار گروه مدیریت صنعتی، دانشگاه علوم دریایی امام خمینی (ره) ، نوشهر ، ایران
کلید واژه: "بهره وری", "لجستیک", "کارت امتیازی متوازن", "پرامتی",
چکیده مقاله :
پیچیدگی‌های محیط در عرصه‌های رقابتی در میان سازمانهای نظامی و افزایش انتظارات کشورها و دولت‌ها، ضرورت آگاهی از نقاط قوت و ضعف سازمانهای نظامی و بهبود مستمر مؤلفه‌های کلیدی را بیش از پیش آشکار نموده است؛ از این رو یکی از دغدغه‌های اساسی این سازمان ها و به طور خاص نیروی دریایی راهبردی ارتش -که عملیات در کلاس جهانی را آغاز نموده است - ارتقای سطح بهره وری مراکز عمدۀ لجستیکی می باشد. با توجه به اهمیت فرایندهای لجستیکی در نیروی دریایی راهبردی ارتش، هدف از انجام این تحقیق ارائۀ چارچوبی به منظور سنجش بهره وری این مراکز است. این تحقیق از نظر هدف کاربردی و از نظر شیوۀ اجرا، توصیفی است. در این تحقیق برای جمع اوری اطلاعات در دو فاز اقدام شده است: در گام نخست با استفاده از مصاحبه و پرسشنامه با رویکرد دلفی فازی در دو مرحله مؤلفه‌های بهره وری لجستیکی نداجا شناسایی شده و در گام دوم با استفاده از پرسشنامه و تحلیل اطلاعات با روش آنتروپی شانون ، وزن معیارها مشخص گردیده است. در ادامه با استفاده از روش پرامتی، عملکرد چهار مرکز لجستیکی عمدۀ نیروی دریایی در سه ماهه اول سال 1401 مورد بررسی قرار گرفته است. نتایج پژوهش نشان می‌دهد: مرکز لجستیکی چهارم بهره‌ورترین مرکز در بازه زمانی ذکر شده بوده است.در نهایت جهت بررسی و همچنین ارتقای بهره‌وری مراکز عمدۀ لجستیکی نیروی دریایی راهبردی ارتش چارچوبی ارائه گردیده است.
The complexities of the environment in competitive arenas among military organizations and the increasing expectations of countries and governments have revealed the necessity of knowing the strengths and weaknesses of military organizations and the continuous improvement of key components. Therefore, one of the basic concerns of these organizations, and in particular the strategic navy of the army, which has started world-class operations, is to improve the productivity of major logistics centers. Considering the importance of logistics processes in the strategic navy of the army, the purpose of this research was to provide a framework to measure the efficiency of these centers. This research was applied in terms of purpose and descriptive in terms of implementation method. The data was collected in two steps. In the first step, using interviews and questionnaires with a fuzzy Delphi approach, the components of logistics efficiency of Nedaja have been identified in two phases. In the second step, the weights of the criteria were determined using a questionnaire and information analysis with the Shannon entropy method. Moreover, the performance of four major logistics centers of the Navy was investigated during the first quarter of 1401, using the Promethee method. The results showed that the fourth logistics center was the most productive center in the mentioned time frame. Finally, a framework was presented to review and improve the efficiency of the major logistics centers of the strategic navy of the army.
Ambika Zutshi, Andrew Creed, Amrik S. Sohal, Greg Wood, (2021),"Consideration of selflessness and self-interest in outsourcing decisions", European Business Review, Vol. 24 Iss: 3 pp. 287 – 303. doi:10.110809555341211222521
Chou, Y.H. (2015), "Critical factors of the buyer decision process model in business-to-customer(B2C) e-commerce in Taiwan" Dissertation submitted to the Faculty of College of Business and Management in partial fulfillment of the requirements for the Degree of Doctor of Philisophy. Lynn University, 1-299. doi:10.1108 08-2017-0034
Ebrahimi, A., 2015, "Electronic commerce: principles, concepts, application". First edition, Tehran: Homay Danesh Publications, 1-312. [In Persian]
Solimani, F. and Youssefi, M.A. (2020), "Internet-based e-commerce and its impact on manufacturing and business operations". Industrial Management & Data Systems, Vol. 103(8), pp. 546-552. ,[In Persian]
Tomi Solakivi, Juuso Töyli, Janne Engblom, Lauri Ojala, (2021) "Logistics outsourcing and company performance of SMEs: Evidence from 223 firms operating in Finland", Strategic Outsourcing: An International Journal, Vol. 4 Iss: 2, pp.131 – 151. doi:10.110817538291111147982
Crespo, A. H. and Del Bosque, I. R. (2018), "The effect of innovativeness on the adoption of B2C e-commerce" A model based on the Theory of Planned Behaviour. Computers in Human Behavior. Vol. 24(6), pp. 2830-2847. doi: 10.1016j.chb.2008.04.008
Armon, A., 2021, "Flexibility in Logistics and Supply Chain", First National Conference on Logistics and Supply Chain. 16-28,[In Persian]
Atashpor, H. Noorbakhsh, M. (2018), The performance evaluation using balanced pattern scores, Folad Journal, Pige 16-18,
Zangoinejad, Ahmed, 2015, "Supply chain management, innovation in sourcing, manufacturing and delivery activities", Tadbir Monthly, No. 171. 10-18,[In Persian]
Tabarsi, G., 2013, design and determination of performance evaluation model for managers including subsidiaries of the Organization of Industries and Mines, Mustafafan and Veterans Foundation. PhD dissertation in management of Tarbiat Modares University,12-16[In Persian]
Ashkor Sadat, M., 2016 performance evaluation of Golestan company using balanced scorecard, Master thesis, Islamic Azad University, Qazvin branch,78[In Persian]
Das, T.K & Teng, B.S, (2020), “The dynamics of alliance conditions in the alliance development process”, Journal of Management Studies, Vol. 39 No. 5, pp. 725-746. doi:10.11111467-6486.00006
Aktas, F, (2015) "Outsourcing logistics activities in Turkey", Journal of Enterprise Information Management, Vol. 18 Iss: 3, pp.316 – 329. doi:10.110817410390510591996
Evi Hartmann & Alexander de Grahl . (2012),"Logistics outsourcing interfaces: the role of customer partnering behavior", International Journal of Physical Distribution & Logistics Management,53-73. doi:10.110809600031211250578
Blackmon, V., (2019), Strategic planning and organizational performance an investigation using the balanced scorecard in non-profit organization, Capella University, 1-24. doi.:1108BL-09-2017-0028
Ravi Kumar Jain, Ramachandran Natarajan, (2021),"Factors influencing the outsourcing decisions: a study of the banking sector in India", Strategic Outsourcing: An International Journal, Vol. 4 Iss: 3 pp. 294 – 322
Srivastava, R.K., Fahey, L. and Christensen, H.K. (2011), “The resource based view and marketing: the role of market-based assets in gaining competitive advantage”, Journal of Management, Vol. 27 No. 6, pp. 777-802. doi:10.1177014920630102700
Healy P. M., (2017),” Evidence On The Effect Of Bonus Schemes On Accouting Procedure And Accrual Decisions”. Journal Of Accounting And Economics 7, Pp 85-107.
Moeller, Klaus, (2018),” performance: causes and effects Intangible and financial”, Journal of Intellectual Capital, Vol. 10, No. 2,pp. 224-245
Pease, W. and Rowe, M. (2020), "Factors affecting take-up of electronic commerce by small and medium enterprises(SMEs) in the regional community of Hervey Bay, Australia". International Telecommunication Societys Asia-Australia Regional Conference, Perth, Australia. doi.:10.1039F19868200759
_||_Ambika Zutshi, Andrew Creed, Amrik S. Sohal, Greg Wood, (2021),"Consideration of selflessness and self-interest in outsourcing decisions", European Business Review, Vol. 24 Iss: 3 pp. 287 – 303. doi:10.110809555341211222521
Chou, Y.H. (2015), "Critical factors of the buyer decision process model in business-to-customer(B2C) e-commerce in Taiwan" Dissertation submitted to the Faculty of College of Business and Management in partial fulfillment of the requirements for the Degree of Doctor of Philisophy. Lynn University, 1-299. doi:10.1108 08-2017-0034
Ebrahimi, A., 2015, "Electronic commerce: principles, concepts, application". First edition, Tehran: Homay Danesh Publications, 1-312. [In Persian]
Solimani, F. and Youssefi, M.A. (2020), "Internet-based e-commerce and its impact on manufacturing and business operations". Industrial Management & Data Systems, Vol. 103(8), pp. 546-552. ,[In Persian]
Tomi Solakivi, Juuso Töyli, Janne Engblom, Lauri Ojala, (2021) "Logistics outsourcing and company performance of SMEs: Evidence from 223 firms operating in Finland", Strategic Outsourcing: An International Journal, Vol. 4 Iss: 2, pp.131 – 151. doi:10.110817538291111147982
Crespo, A. H. and Del Bosque, I. R. (2018), "The effect of innovativeness on the adoption of B2C e-commerce" A model based on the Theory of Planned Behaviour. Computers in Human Behavior. Vol. 24(6), pp. 2830-2847. doi: 10.1016j.chb.2008.04.008
Armon, A., 2021, "Flexibility in Logistics and Supply Chain", First National Conference on Logistics and Supply Chain. 16-28,[In Persian]
Atashpor, H. Noorbakhsh, M. (2018), The performance evaluation using balanced pattern scores, Folad Journal, Pige 16-18,
Zangoinejad, Ahmed, 2015, "Supply chain management, innovation in sourcing, manufacturing and delivery activities", Tadbir Monthly, No. 171. 10-18,[In Persian]
Tabarsi, G., 2013, design and determination of performance evaluation model for managers including subsidiaries of the Organization of Industries and Mines, Mustafafan and Veterans Foundation. PhD dissertation in management of Tarbiat Modares University,12-16[In Persian]
Ashkor Sadat, M., 2016 performance evaluation of Golestan company using balanced scorecard, Master thesis, Islamic Azad University, Qazvin branch,78[In Persian]
Das, T.K & Teng, B.S, (2020), “The dynamics of alliance conditions in the alliance development process”, Journal of Management Studies, Vol. 39 No. 5, pp. 725-746. doi:10.11111467-6486.00006
Aktas, F, (2015) "Outsourcing logistics activities in Turkey", Journal of Enterprise Information Management, Vol. 18 Iss: 3, pp.316 – 329. doi:10.110817410390510591996
Evi Hartmann & Alexander de Grahl . (2012),"Logistics outsourcing interfaces: the role of customer partnering behavior", International Journal of Physical Distribution & Logistics Management,53-73. doi:10.110809600031211250578
Blackmon, V., (2019), Strategic planning and organizational performance an investigation using the balanced scorecard in non-profit organization, Capella University, 1-24. doi.:1108BL-09-2017-0028
Ravi Kumar Jain, Ramachandran Natarajan, (2021),"Factors influencing the outsourcing decisions: a study of the banking sector in India", Strategic Outsourcing: An International Journal, Vol. 4 Iss: 3 pp. 294 – 322
Srivastava, R.K., Fahey, L. and Christensen, H.K. (2011), “The resource based view and marketing: the role of market-based assets in gaining competitive advantage”, Journal of Management, Vol. 27 No. 6, pp. 777-802. doi:10.1177014920630102700
Healy P. M., (2017),” Evidence On The Effect Of Bonus Schemes On Accouting Procedure And Accrual Decisions”. Journal Of Accounting And Economics 7, Pp 85-107.
Moeller, Klaus, (2018),” performance: causes and effects Intangible and financial”, Journal of Intellectual Capital, Vol. 10, No. 2,pp. 224-245
Pease, W. and Rowe, M. (2020), "Factors affecting take-up of electronic commerce by small and medium enterprises(SMEs) in the regional community of Hervey Bay, Australia". International Telecommunication Societys Asia-Australia Regional Conference, Perth, Australia. doi.:10.1039F19868200759