List of Articles Customer Expectations Open Access Article Abstract Page Full-Text 1 - Analysis of Customer's Expectations and Satisfaction in the Zanjan Municipality Using Fuzzy Multi-Criteria Decision Making (FMCDM) Approach Masoumeh Rahimi amir najafi 10.22094/joie.2016.260 20.1001.1.22519904.2017.10.21.6.9