Critical success factors consistent with stakeholder engagement in construction equipment manufacturers (Case study in Tehran)

Subject Areas : Design of Experiment

Nima Amani ¹ , Mahzad Qarib Sami ² , Pooria Rashvand ³ , Ardalan Sabamehr ^{4 *}

1 - Department of Civil Engineering, Chalous Branch, Islamic Azad University, Chalous, Iran
2 - Department of Civil Engineering, Tabari Institute of Higher Education, Babol, Iran
3 - Department of Civil Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran
4 - Department of Building, Civil and Environmental Engineering, Concordia University, Montreal, QC, Canada

Received: 2023-09-19 Accepted : 2024-12-26

Keywords: Success factors, Stakeholder engagement, Construction equipment manufacturers, Case study, Delphi technique,

Abstract :

In contemporary project management, stakeholders play a pivotal role in successful project implementation. Project outcomes are highly sensitive to stakeholder actions and decisions. Incorrect decisions, a lack of responsibility, and low-quality contributions from a wide range of stakeholders can significantly hinder project progress and lead to undesirable outcomes. Stakeholder theory identifies three key characteristics of stakeholders: power, legitimacy, and urgency. Notably, stakeholder satisfaction, particularly customer satisfaction, is widely recognized as a crucial indicator of organizational success and provides a significant competitive advantage. This research aims to identify and prioritize success factors associated with effective stakeholder engagement within the context of construction equipment manufacturers in Tehran. Utilizing factor analysis, the study will ultimately categorize these factors into a more concise framework. The research methodology encompasses a comprehensive literature review, in-depth face-to-face interviews, experimental research, and a thorough questionnaire survey. The Delphi technique is employed to screen sub-criteria, while the Analytical Network Process (ANP) and the DEMATEL method are utilized to determine the priority of sub-criteria and analyze the intricate interrelationships between criteria. Pairwise comparison matrices are utilized to ascertain the weight of each criterion. This research was conducted in a multi-phased approach, incorporating various research techniques. Findings indicate that the "project team" criterion exhibits the highest level of interaction with other studied criteria. Moreover, the "project team," "organization," and "external environment" criteria were identified as having the most significant impact. Based on the calculated results, the "organization," "external environment," and "sustainability" criteria were ranked first, second, and third in order of priority, with respective normal weights of 0.417, 0.264, and 0.181. Furthermore, the sub-criteria of "reaching the planned quality standard," "market availability," and "project size and complexity level" were ranked first, second, and third, with normal weights of 0.0525, 0.0454, and 0.044, respectively.

References:

Abudayyeh, O., Fredericks, T. K., Butt, S. E., & Shaar, A. (2006). An investigation of management’s commitment to construction safety. International Journal of Project Management, 24(2), 167-174.
Powell, C. (2003). The Delphi technique: Myths and realities. Journal of Advanced Nursing, 41(4), 376-382.
Aksorn, T., Hadikusumo, B. H. (2008). Critical success factors influencing safety program performance in Thai construction projects. Safety science, 46(4), 709-727.
Alias, Z., Zawawi, E. M. A., Yusof, K., & Aris, N. M. (2014). Determining critical success factors of project management practice: A conceptual framework. Procedia-Social and Behavioral Sciences, 153, 61-69.
Alwaer, H., & Clements-Croome, D. J. (2010). Key performance indicators (KPIs) and priority setting in using the multi-attribute approach for assessing sustainable intelligent buildings. Building and environment, 45(4), 799-807.
Amani, N., (2024). Simulation-based design: minimizing energy consumption in residential buildings through optimal thermal insulation. World Journal of Engineering. https://doi.org/10.1108/WJE-04-2024-0188
Amani, N., (2022). Integrating inspection management (IM) in piping system of petroleum industry in Iran. Facilities, 40(3/4), 268-280.
Amani, N. and Safarzadeh, K., (2022). Project risk management in Iranian small construction firms. Journal of Engineering and Applied Science, 69(1), 7.
Amani, N., Tirgar Fakheri, F. and Safarzadeh, K., (2021). Prioritization of the effective factors in reducing energy consumption in a residential building using computer simulation. Global Journal of Environmental Science and Management, 7(2), 171-184.
Ameh, O. J., Soyingbe, A. A., & Odusami, K. T. (2010). Significant factors causing cost overruns in telecommunication projects in Nigeria. Journal of Construction in Developing Countries, 15(2), 49-67.
Chan, A. P., Ho, D. C., & Tam, C. M. (2001). Design and build project success factors: multivariate analysis. Journal of construction engineering and management, 127(2), 93-100.
Chan, A. P., Scott, D., & Lam, E. W. (2002). Framework of success criteria for design/build projects. Journal of management in engineering, 18(3), 120-128.
Cserhati, G., & Szabo, L. (2014). The relationship between success criteria and success factors in organisational event projects. International journal of project management, 32(4), 613-624.
Dansoh, A., Frimpong, S., Ampratwum, G., Dennis Oppong, G. and Osei-Kyei, R., (2020). Exploring the role of traditional authorities in managing the public as stakeholders on PPP projects: a case study. International Journal of Construction Management, 20(6), 628-641.
Das, D., & Ngacho, C. (2017). Critical success factors influencing the performance of development projects: An empirical study of Constituency Development Fund projects in Kenya. IIMB management review, 29(4), 276-293.
Fathalizadeh, A., Hosseini, M.R., Silvius, A.G., Rahimian, A., Martek, I. & Edwards, D.J., (2021). Barriers impeding sustainable project management: A Social Network Analysis of the Iranian construction sector. Journal of Cleaner Production, 318, p.128405.
Fernandez-Sanchez, G., & Rodriguez-Lopez, F. (2010). A methodology to identify sustainability indicators in construction project management—Application to infrastructure projects in Spain. Ecological Indicators, 10(6), 1193-1201.
Fortune, J., & White, D. (2006). Framing of project critical success factors by a systems model. International journal of project management, 24(1), 53-65.
Frimpong, Y., Oluwoye, J., & Crawford, L. (2003). Causes of delay and cost overruns in construction of groundwater projects in a developing countries; Ghana as a case study. International Journal of project management, 21(5), 321-326.
Frinsdorf, O., Zuo, J., & Xia, B. (2014). Critical factors for project efficiency in a defence environment. International Journal of Project Management, 32(5), 803-814.
Gudienė, N., Banaitis, A., Banaitienė, N., & Lopes, J. (2013). Development of a conceptual critical success factors model for construction projects: a case of Lithuania. Procedia Engineering, 57, 392-397.
Ihuah, P. W., Kakulu, I. I., & Eaton, D. (2014). A review of Critical Project Management Success Factors (CPMSF) for sustainable social housing in Nigeria. International Journal of Sustainable Built Environment, 3(1), 62-71.
Inayat, A., Melhem, H., & Esmaeily, A. (2015). Critical success factors in an agency construction management environment. Journal of construction engineering and management, 141(1), 06014010.
Ismail, Dzulkarnaen, Taksiah A. Majid, Ruhizal Roosli, and Noorazam Ab Samah. "Project management success for post-disaster reconstruction projects: international NGOs perspectives." Procedia Economics and Finance 18 (2014): 120-127.
Jha, K. N., & Iyer, C. K. (2006). What attributes should a project coordinator possess?. Construction Management and Economics, 24(9), 977-988.
Joslin, R., & Müller, R. (2015). Relationships between a project management methodology and project success in different project governance contexts. International journal of project management, 33(6), 1377-1392.
Kendra, K., & Taplin, L. J. (2004). Project success: A cultural framework. Project management journal, 35(1), 30-45.
Khan, A. S., & Rasheed, F. (2015). Human resource management practices and project success, a moderating role of Islamic Work Ethics in Pakistani project-based organizations. International Journal of Project Management, 33(2), 435-445.
Koushki, P. A., Al‐Rashid, K., & Kartam, N. (2005). Delays and cost increases in the construction of private residential projects in Kuwait. Construction Management and Economics, 23(3), 285-294.
Le-Hoai, L., Dai Lee, Y., & Lee, J. Y. (2008). Delay and cost overruns in Vietnam large construction projects: A comparison with other selected countries. KSCE journal of civil engineering, 12(6), 367-377.
Lester, A. (2006). Project management, planning and control: managing engineering, construction and manufacturing projects to PMI, APM and BSI standards. Elsevier.
Long, N. D., Ogunlana, S., Quang, T., & Lam, K. C. (2004). Large construction projects in developing countries: a case study from Vietnam. International Journal of project management, 22(7), 553-561.
Mashwama, N., Aigbavboa, C., & Thwala, D. (2017). An assessment of the critical success factor for the reduction of cost of poor quality in construction projects in Swaziland. Procedia engineering, 196, 447-453.
Mavi, R. K., & Standing, C. (2018). Critical success factors of sustainable project management in construction: A fuzzy DEMATEL-ANP approach. Journal of cleaner production, 194, 751-765.
Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), 202-217.
Pandremmenou, H., Sirakoulis, K., & Blanas, N. (2013). Success factors in the management of investment projects: a case study in the region of Thessaly. Procedia-Social and Behavioral Sciences, 74(1), 438-447.
Powell, C. (2003). The Delphi technique: Myths and realities. Journal of Advanced Nursing, 41(4), 376-382.
Ribeiro, P., Paiva, A., Varajão, J., & Dominguez, C. (2013). Success evaluation factors in construction project management—some evidence from medium and large Portuguese companies. KSCE Journal of Civil Engineering, 17(4), 603-609.
Saaty, T.L., (1980). Decision making, scaling, and number crunching, Decision Sciences, VOL 20, Page 404-409.
Saaty, T.L, (2002). How to make a decision: the analytic hierarchy process", European Journal of Operational Research, Vol 48, Page 9-26.
Sambasivan, M., & Soon, Y. W. (2007). Causes and effects of delays in Malaysian construction industry. International Journal of project management, 25(5), 517-526.
Santos, C., Santos, V., Tavares, A., & Varajão, J. (2014). Project Management success in health–the need of additional research in public health projects. Procedia Technology, 16, 1080-1085.
Swink, M., Talluri, S., & Pandejpong, T. (2006). Faster, better, cheaper: A study of NPD project efficiency and performance tradeoffs. Journal of Operations Management, 24(5), 542-562.
The Standish Group, 2010. Chaos Summary for [online]. Available at: http://insyght. com.au/special/2010CHAOSSummary.pdf.
Todorovic, M. L., Petrovic, D. C., Mihic, M. M., Obradovic, V. L., & Bushuyev, S. D. (2015). Project success analysis framework: A knowledge-based approach in project management. International Journal of Project Management, 33(4), 772-783.
Yu, A. T., Shen, Q., Kelly, J., & Hunter, K. (2006). Investigation of critical success factors in construction project briefing by way of content analysis. Journal of Construction Engineering and management, 132(11), 1178-1186.
Yu, J. H., & Kwon, H. R. (2011). Critical success factors for urban regeneration projects in Korea. International Journal of Project Management, 29(7), 889-899.
Yung, P., & Yip, B. (2010). Construction quality in China during transition: A review of literature and empirical examination. International Journal of Project Management, 28(1), 79-91.
Zhang, X. (2005). Critical success factors for public–private partnerships in infrastructure development. Journal of construction engineering and management, 131(1), 3-14.