کنکاشی بر عملکرد سرمایه فکری از منظر فرآیندهای مدیریت دانش در یکی از بیمارستان‌های شهر تهران
محورهای موضوعی : -مدیریت اطلاعات بهداشتی و درمانیمسعود دارابی 1 , محمد رضا زاهدی 2
1 - استادیار دانشگاه صنعتی مالک اشتر، تهران، ایران
2 - دانشیار، دانشگاه صنعتی مالک اشتر، تهران، ایران
کلید واژه: فرآیند, عملکرد, مدیریت دانش, سرمایه فکری,
چکیده مقاله :
مقدمه: مدیریت دانش فرآیندی است که به سازمان کمک می‌کند اطلاعات مهم و مفید را یافته، گزینش، سازماندهی و منتشر کند مقاله حاضر با هدف بررسی تاثیرات مدیریت دانش در سازمان و شناسایی عوامل مؤثر بر عملکرد سرمایه فکری در یکی از بیمارستان‌های شهر تهران انجام شده است. روش پژوهش: این تحقیق از لحاظ هدف یک تحقیق کاربردی و از نظر روش گردآوری داده‌ها از نوع توصیفی و همبستگی می‌باشد. پس از مطالعه پیشینه موضوع و بررسی الگوهای موجود در مورد مدیریت دانش و سرمایه فکری و شکل گیری چارچوب نظری، متغیرهای مهم تحقیق شناسایی و فرضیات تحقیق مشخص گردید. جامعه آماری پژوهش، شامل محققین و کارکنان یکی از بیمارستان‌های شهر تهران می‌باشد. با استفاده از جدول کرجس و مورگان و بر اساس روش نمونه‌گیری تصادفی ساده (80=n) به عنوان نمونه انتخاب شدند. ابزارهای مورد استفاده در این پژوهش، پرسشنامه مدیریت دانش پروست و همکاران (2000) و سرمایه فکری بوتیس (1998) می‌باشد. یافته‌ها: روایی پرسشنامه‌ها توسط 10 نفر از افراد خبره مورد تایید قرار گرفت و از طریق آزمون آلفای کرونباخ پایایی هر دو پرسشنامه به ترتیب 0/78 و 0/80 به دست آمد. نتایج حاصل از تجزیه و تحلیل داده‌ها نشان داد که هر یک از ابعاد (ارزیابی ، هدف، شناسایی، کسب، توسعه، تسهیم، نگهداری و استفاده) مدیریت دانش بطور مستقیم با عملکرد سرمایه فکری تاثیر مثبت داشته است. نتیجه گیری: از یافته‌های فوق می‌توان نتیجه گرفت که هر یک از سازمان‌ها به منظور بهبود عملکرد فکری در سازمان خود باید در جهت ارتقای هر یک از ابعاد مدیریت دانش برنامه ریزی‌های لازم را بعمل آورند.
Introduction: Knowledge management is a process that helps the organization to find, select, organize and publish important and useful information. This article aims to investigate the effects of knowledge management in the organization and identify the factors affecting the performance of intellectual capital in one of the hospitals in Tehran. Methods: This research is an applied research in terms of its purpose and descriptive and correlational in terms of data collection method. After studying the background of the subject and examining the existing models regarding the management of knowledge and intellectual capital and the formation of the theoretical framework, the important variables of the research were identified and the hypotheses of the research were determined. The statistical population of the research includes researchers and employees of one of the hospitals in Tehran. They were selected as a sample using the Krejs and Morgan table and based on the simple random sampling method (n=80). The tools used in this research are Proust et al.'s knowledge management questionnaire (2000) and Botis' intellectual capital (1998). Results: The validity of the questionnaires was confirmed by 10 experts, and through Cronbach's alpha test, the reliability of both questionnaires was 0.78 and 0.80, respectively. The results of the data analysis showed that each of the dimensions (evaluation, goal, identification, acquisition, development, sharing, maintenance and use) of knowledge management directly had a positive effect on the performance of intellectual capital. Conclusion: From the above findings, it can be concluded that in order to improve intellectual performance in their organization, each of the organizations should make necessary plans to improve each aspect of knowledge management.
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_||_1- Hitt, P. Ireland, H. Strategic Management Comprttiveness and Concept. (6rd ed). Homson south western; 2005.
2- Fatehi, Zamanali. knowledge management (concepts, principles, goals and models). Research and Risk Control Department, Sepeh Bank; 2019: 1-2. [In Persian]
3- Anwari, Ali Asghar, Shehai, Behnam. Knowledge management and learning organization: An analysis of the role of documenting knowledge and experience. Journal of Information Technology Management, 2018; 1(2): 3. [In Peersian]
4- Ahmadian, Majid, Ghorbani, Rahim. Investigation of the relationship between intellectual capital and organizational performance: the study of the Ministry of Economic Affairs and Finance, Economic Magazine, 2013; 11-12: 112-113. [In Persian]
5- Omid Vaisi, Mohammad Reza Zahedi, 2021. Presenting the model of the impact of intellectual capital on the performance of knowledge-based organizations based on the role and position of organizational innovation, Journal of Innovation Management in Defense Organizations, 2021; 4(3): 125-146. [In Persian]
6- Akhwan, Peyman, Heydari, Safarnaz. Customer knowledge management as an approach to gain competitive advantage. 2016; 18: 24-26. [In Persian]
7- Zahedi, Mohammad Reza, Visi, Omid (2022). Designing the structural capital measurement model of universities, Journal of Marine Science Education, 2022; 9(1): 114-137. [In Persian]
8- Piri, M., Zahedi, M.R, Vaziri Goodarzi, E. and Mohammadpanah, M. "Proposing a model for dynamical computing the risk of knowledge domains in the organizational knowledge map", VINE Journal of Information and Knowledge Management Systems, 2020; Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/VJIKMS-07-2019-0110
9- Adeyemi, I. O, Uzamot, W. O & Temim, F. M. Knowledge transfer and use as predictors of law firm performance: Nigerian lawyer’s perspectives. International Journal of Knowledge Management, 2022; 18(1): 1–17. doi:10.4018/IJKM.291097
10- Adeyemi, I. O, Uzamot, W. O & Temim, F. M. Knowledge transfer and use as predictors of law firm performance: Nigerian lawyer’s perspectives. International Journal of Knowledge Management, 2022; 18(1): 1–17. doi:10.4018/IJKM.291097
11- Zahedi, M, Akhavan, P & Naghdi Khanachah, S. Identifying the Key Barriers to Knowledge Management and Lessons Learned in the Project-Based Military Organizations. MILITARY MANAGEMENT QUARTERLY, 2020; 19(76): 29-68.
12- Zahedi, M. R & Khanachah, S. N. The effect of knowledge management processes on organizational innovation through intellectual capital development in Iranian industrial organizations. Journal of Science and Technology Policy Management; 2020.
13- Ghorbani, S., & Khanachah, S. N. Investigating the reasons for failures and delays in R&D projects with the project management approach. Annals of Management and Organization Research, 2020; 1(4): 319-334.
14- Chen, J, Zhu, Z and Xie, H.Y. Measuring intellectual capital: a new model and empirical study, Journal of Intellectual Capital, 2004; 5(1): 195-212.
15- Zahedi, Mohammad Reza (2019) Intellectual Capital from Basics to Functionality, Malik Ashtar University of Technology Publications, first edition; 2019. [In Persian]
16- Gupta, B., Lyer, L.S., and Aronson, JE. Knowledge management: practices and challenges .Industrial Management and Data Systems, 2000; 100(1): 17-21.
17- Ghorbani, S., & Khanachah, S. N. Providing a framework for knowledge sharing in knowledge-based organizations according to social capital indicators. Annals of Management and Organization Research, 2021; 1(4): 271-284. https://doi.org/10.35912/amor.v1i4.490
18- Dastgir, Mohsin, Mohammadi, Kamran, 2018, intellectual capital; The inexhaustible treasure of the organization, Tadbir; 2018: 214. [In Persian]
19- Ramírez -C, Yolanda, SP, Jesús, AR. Intellectual Capital in Spanish University. Journal of Intellectual Capital, 2007; 4: 732-748.
20- Lokshina, I. & Lanting, C. A qualitative evaluation of IoT-driven eHealth: knowledge management, business models and opportunities, deployment and evolution. In Data-Centric Business and Applications; 2019: 23-52. Springer, Cham.
21 Mouritsen, J., Larsen HT and Bukh, PND. Intellectual Capital and the Capable Firm: Narrating, Visualizing and Numbering for Managing Knowledge. Accounting Organizations and Society, 2001; 26: 735-762.
22- Massaro, M., Dumay, J. & Garlatti, A. Public sector knowledge management: a structured literature review. Journal of Knowledge Management, 2017; 19(3): 530-558.
23- Marr, B. Measuring and Benchmarking Intellectual, Benchmarking: an International Journal, 2004; 11(6): 559-570.
24- Seyed Judain, Seyed Reza, Emami, Mostafa, Rostgar, Abdul Ghani. Investigation of the relationship between organizational culture and knowledge management (case study: Iran's National Oil Products Refining and Distribution Company). Scientific-research quarterly of management and human resources in the oil industry, fourth year, 2019; 12: 9-10. [In Persian]
25- Rabiei, Ali, Nowrozi, Mehshad. Presenting a model and algorithm in order to improve the implementation process of knowledge management (case study: New Economy Bank). Journal of Science and Technology, second year, 2019; 3: 84- 85. [In Persian]
26- Zahedi, Shams al-Sadat, Najari, Reza, 2008, Human resource productivity and knowledge management. Pik Noor, sixth year, first issue; 2008: 6. [In Persian]