List of Articles Customer churn Open Access Article Abstract Page Full-Text 1 - Applying a Decision-making Technique to Evaluate the Key Factors Affecting Customer Churn Using a Text-mining Approach: A Case Study in the Hotel Industry Leila Taherkhani Amir Daneshvar hossein Amoozad-khalili MohamadReza Sanaei 20.1001.1.26764342.2023.6.2.5.4