تحلیل نقش تعدیل کنندگی یادگیری سازمانی در رابطه بین مدیریت کیفیت جامع و عملکرد نوآورانه (مطالعه موردی: شرکت ایران دارو)
محورهای موضوعی : مدیریت صنعتی
Peyman Akbari
1
(M.A in Commercial Management, Young Researchers Club, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran)
Omid Baharestan
2
(M.A in Commercial Management, Department of Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan, Iran)
Ali Nasr Esfahani
3
(Assistant Professor, Department of Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan, Iran)
کلید واژه: یادگیری سازمانی, Total Quality Management, مدل معادلات ساختاری, مدیریت کیفیت جامع, Organizational Learning, Structural equation model, Innovation performance, عملکرد نوآورانه, شرکت ایران دارو, Iran Drug Co,
چکیده مقاله :
هدف از انجام این تحقیق تحلیل تأثیر مدیریت کیفیت جامع و یادگیری سازمانی بر عملکرد نوآورانه در شرکت ایران دارو می باشد. تحقیق حاضر از لحاظ هدف، از نوع کاربردی و از لحاظ روش، توصیفی- پیمایشی است. جامعه آماری این تحقیق شامل 210 نفر از کارکنان شرکت ایران دارو است، که از بین آنها 136 نفر به عنوان نمونه با استفاده از جدول مورگان برای یک دوره 6 ماه اول سال 1391 انتخاب شدند. با این وصف شیوه نمونه گیری تحقیق، طبقه ای است. جهت جمع آوری داده ها، از پرسشنامه مدیریت کیفیت جامع از کویله شاپیرو (2002)؛ پرسشنامه یادگیری سازمانی از رودز و همکاران (2008) و پرسشنامه عملکرد نوآورانه از پراجوگو و سوهال (2003)، استفاده شد. روایی پرسشنامه ها توسط جمعی از استادان دانشگاهی مورد تأیید قرار گرفت. سپس برای تعیین اعتبار سازه از تحلیل عاملی تأییدی استفاده شد که نتایج حاکی از این بود که بار عاملی تمام گویه ها بالای 05/0 بود که نشان از روایی مناسب ابزار سنجش بود. پایایی آنها نیز با محاسبه ضریب آلفای کرونباخ برای پرسشنامه اول 91/0؛ برای پرسشنامه دوم 87/0 و پرسشنامه سوم 89/0 بدست آمد. با استفاده از همبستگی پیرسون و رگرسیون خطی وگام به گام توسط نرم افزار SPSS داده های تحقیق مورد تجزیه و تحلیل قرار گرفتند. نتایج تحقیق نشان داد که بین فعالیت های مدیریت کیفیت جامع و یادگیری سازمانی، بین یادگیری سازمانی و عملکرد نوآورانه و بین مدیریت کیفیت جامع و عملکرد نوآورانه رابطه معناداری وجود دارد. همچنین نتایج نشان داد که یادگیری سازمانی در ارتباط میان مدیریت کیفیت جامع و عملکرد نوآورانه نقش تعدیل کننده را دارد. و اثر مدیریت کیفیت جامع بر عملکرد نوآورانه را کاهش می دهد. از سوی دیگر در این تحقیق جهت آزمون مدل مفهومی تحقیق از مدل معادلات ساختاری استفاده شد که نتایج حاکی از برازش مطلوب مدل بود و به همین دلیل به عنوان مدل تجربی ارائه شده است.
The purpose of this study is the impact analysis "total quality management and organizational learning" on "innovation performance" employees in Iran Drug Co. The statistical population is included 210 employees from Iran Drug Co. 136 people were selected based on random class as a sample size by using the Morgan statistical tables for a period of 6 months in 2012. For data collection, Total Quality Management Questionnaire of Coyle-Shapiro (2002), organizational learning Questionnaire of Rhodes et al (2008) and innovation performance questionnaire of Prajogo and Sohal (2003) were used. The validity of the questionnaire was confirmed by a number of university professors. The confirmatory factor analysis was used to determine the construct validity and the results show that the load factor of all items was top of the 0.05 which was showing a reliable measure. Their reliability was obtained with Cronbach's alpha coefficient for the questionnaires were respectively 0.91, 0.87 0.89. the data were analyzed by using Linear and Stepwise Regressions and by SPSS software. Results showed that there is the significant relationship between TQM and organizational learning, between organizational learning and innovation performance and between TQM and innovation performance. Also, Results showed that organizational learning has moderating role between TQM and innovation performance. So, it reduces the effects of total quality management on innovation performance.
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