ارائه الگوی مدیریت هوشمند مبتنی بر بهبود بخشی به عملکرد رفتاری سازمان در شرکت آب و فاضلاب استان تهران
محورهای موضوعی : مدیریت صنعتی
ناصر حجازی
1
,
مجید جهانگیرفرد
2
,
امیر میاندرق
3
1 - دانشجوی دکترای گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه، ایران
2 - استادیار، گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه، ایران
3 - استادیار، گروه ریاضی، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه، ایران
کلید واژه: سازمان هوشمند, هوشمندی سازمانی, شرکت آبفای استان تهران, عملکرد رفتاری سازمان,
چکیده مقاله :
هدف از این مقاله شناسایی ابعاد و مولفه های مدیریت هوشمند مبتنی بر بهبود بخشی به عملکرد رفتاری در شرکت آبفای استان تهران می باشد.پژوهش دارای رویکردی کیفی است و مصاحبه با خبرگان روش اصلی گردآوری داده های تحقیق است که از تحلیل های کیفی مانند تحلیل تم و کدگذاری و دسته بندی مفاهیم مشابه استفاده شده است. بر اساس جمع بندی مصاحبه های انجام شده و حذف توصیفات و گزاره های مشابه تحلیل محتوای کیفی و کد گذاری روی گزاره ها انجام گرفت که 6 بعد اصلی،12مولفه ،52 شاخص شناسایی شد.که در فاز اعتبارسنجی ، پرسشنامه خبرگان به منظور ارتباط ابعاد ، مولفه ها و شاخص ها مورد ارزیابی قرار گرفت و برای ارزیابی اعتبار مدل از آزمون تی تک نمونه ای استفاده شد و نتایج حاکی از آن است که با اطمینان 99 درصد ،ابعاد مدیریت هوشمند مبتنی بر بهبود بخشی به عملکرد رفتاری سازمان با مولفه های متناظرشان مرتبط و متناسب هستند.
The purpose of the present study is to identify the components of smart management aimed at improving organizational behavioral performance in the Water and Wastewater Company of Tehran Province using thematic analysis and fuzzy Delphi techniques. The weighting and prioritization of each component are conducted using the Analytic Hierarchy Process (AHP) technique. The novelty of this research lies in the innovative use of combined techniques, such as thematic analysis, fuzzy Delphi, and AHP, along with the introduction of the dimension of organizational insight within the scope of emotional intelligence, the component of organizational open-mindedness within the dimension of organizational-human intelligence, and the addition of structural intelligence. This differs from other studies that seem to have less focused on this methodology and these variables to explain the components of smart management aimed at improving organizational behavioral performance in the Water and Wastewater Company of Tehran Province. This study's statistical population and sample consist of 15 senior managers from the Water and Wastewater Company of Tehran Province, all of whom hold at least a master's degree and have a minimum of 20 years of work experience in smart management. The results from the screening of components using thematic analysis and fuzzy Delphi showed that, based on the synthesis of interviews conducted in stages 1 to 3 through open coding and qualitative content analysis of themes and statements, a total of 6 main dimensions, 12 components, and 52 indicators were identified. Furthermore, the results of weighting the research dimensions using the AHP technique indicate that technological intelligence ranks first, environmental intelligence ranks second, and competitive intelligence, emotional intelligence, organizational-human intelligence, and structural intelligence rank third to sixth, respectively.
Abadi, F., Jamali, G., & Ghorbanpour, A. (2024). Evaluation and analysis of intelligent supply chain management under Internet of Things technology with fuzzy cognitive map approach. Business Intelligence Management Studies, 12(47), 45-77. (In Persian)
Amini M T, Bakhtiari L, Dargahi H, Karimi O, Moammai H, Janbozorgi M. (2013). Measurement of systemic Thinking among TUMS Senior Managers Using Goldman Strategic Model .Payavard, 7 (3), 188-196. (In Persian)
Akbari, P., Baharestan, O., & Shaemi Barzaki, A. (2014). Impacts of Emotional Intelligence and Organizational Citizenship Behavior on Organizational Conflict: A Case Study. Management and Development Process, 26 (4), 73-100
Ali, M. Ali, L., Al-Maimani, K. A., & Park, K. (2018). The Effect of Organizational Structure on Absorptive Capacity in Single and Dual Learning Modes. Journal of Innovation & Knowledge, 3(3), 108-114.
Azizi A, Eskandari Sedgh H, Ghazi A. (2023). Smart Disaster Management Solutions for Risk Mitigation and Preparedness in Tehran, Iran. Disaster Prev. Manag. Know, 13 (2), 252-277. (In Persian)
Asadzadeh Manjili, S., Hajaliakbari, F., & Mohamadi, N. (2023). Strategic Model for the Intelligent Management of Supply Chain of Basic Agricultural Products with the Aim of Improving the Planning Process from Farm to Market. Program and Development Research, 4(1), 137-178. (In Persian)
Barbey, A. K. (2018). Network Neuroscience Theory of Human Intelligence. Tiends in Cognitive Sciences, 22(1), 8-20.
Creswell, J. W. (2012). Educational Research: Planning. Conducting, and Evaluating, 260(1), 375-382.
Chinenye, G.O., Funmilayo Aribidesi A., & Olufunke, O. (2024). Enhancing Organizational Performance through Diversity and Inclusion Initiatives: A Meta-Analysis. International Journal of Applied Research in Social Sciences, 6(4), 734-758.
Dellova, R.I., & Tian, Yanyan. (2024). Fostering Innovation: Exploring Key Factors and Their Relationship on Organizational Performance towards Innovation Management Culture. Organization and Human Capital Development, 3(1), 1-15.
Dahmardeh, M., & Nasticzaic, N. (2019). The Impact of Organizational Trust on Organizational Commument through the Mediating Variable of Organizational Participation. Public Management Researches. 12(44), 155-180.
Eftekhari. H. Allahyari. M. S., & Chizari, M. (2014), Extension of Organizational Intelligence Componentin Agricultural Organization (Jihad-E-Keshavarzi) of Guilan Province. Iranian Journal of Agricultural Economics and Development Research, 45(3), 413-423.
Encizat. M. A. & Al-Kasasbeh. M. M. (2021). Digital Entrepreneurship Perspective of Smart Organization and Technological Innovation: A Conceptual Model. Journal of Management and Sustainability, 11(2), 32-42..
Gholami, Y., Faghihi, A., & Dِaneshfard, K. A. (2023). The Model of Intelligent Talent Management in Iran's Government Organizations (Case Study: Ministry Of Communications and Information Technology). Quartely Journal of Logistics & Human Resources Management, 1402(68), 39-72. (In Persian)
Ghorbani, A. Danaci. A., Barzegar, S. M., & Hemmatian, H. (2019). Post Modernism and Designing Smart Tourism Organization (STO) for Tourism Management. Journal of Tourism Planning and Development, 8(28). 50-69.
Ginting Munthe, R., Susan, M., & Sulungbudi, B.M. (2024). The Role of Internal Marketing in Building Organizational Commitment and Reducing Turnover Intention Affecting the Improved Performance of Life Insurance Agents in Indonesia. Aptisi Transactions on Technopreneurship (ATT), 6(1), 56-71.
Grill, M., Pousette, A., & Björnsdotter, A. (2024). Managerial Behavioral Training for Functional Leadership: A Randomized Controlled Trial. Journal of Organizational Behavior Management, 44(1), 15-41.
Hosseini, T. (2010). Smart School: Application of Multiple Intelligences Theory in Schools. Nashr Neveshteh. (In Persian)
Karimi, M. Faghihi, A. & Alam Tabriz, A. (2019). Identifying the Components of Organizational Intelligence through Behavioral and Emotional٫ Social Approach and Ranking them by Interpretive Structural Modeling. Journal of Research in Human Resources Management. 11(1), 163-188.
Karnama. L. Dadashi, I., Yahyazadefar. M. & Gholamnia Roshan, H. (2021). Ranking the Factors Affecting Corporate Governance in Public Sector Agencies Based on Fuzzy Approach. Management and Development Process, 34(3), 143-167.
Kulikov, G., Antonov, V., & Konev, K. (2019). Intelligent Organization Management by Means of Categorizing Resources, Processes and Goals. Paper Presented at the VIth International Workshop Critical Infrastructures: Contingency Management. Intelligent, Agent-Based. Cloud Computing and Cyber Security.
Lefter, L., Podobnik, D., & Dolinsek. S. (2018). Investigation of Prospective Relationship and Dimensions of Organizational Intelligence in Romanian Companies. Human Capital Outlook by Presenting a Model. Journal of Organizational Change Management. 21(2), 213-229.
Liebowitz, J. (2019). Building Organizational Intelligence: A Knowledge Management Primer. CRC Pres.
Mohammadi, M., & Haghshenas, Z. (2023). Developing a Conceptual Model of Smart Management of Urban Spaces. Journal of Sustainable Architecture and Urban Design, 11(1), 59-84. (In Persian)
McDonald, K. R., & Pearson, J. M. (2019). Cognitive Bots and Algorithmic Humans: Toward a Shared Understanding of Social Intelligence. Current Opinion in Behavioral Sciences, 291. 55-62.
Nasiri, F., khalvandi, F., & -Mohammadjani hasab, R. (2023). The effect of intelligent management on students' Collaborative learning: Testing the mediating role of using the shad national network. Journal of New Approaches in Educational Administration, 14(1), 111-98. (In Persian)
Pazirch, T. Rahimi, G., Irani, F. N., & Bohloul. N. (2019). Model Developement for Establishment of Smart Organizations: Case Study of the Social Security Organization. International Transaction Journal of Engineering. Management. & Applied Sciences & Technologie, 10(4), 559-565.
Rezaeian, A., Mahmoudian, M., & Nasr Abadi, H. (2011). Investigation, Comparison, and Ranking of Intelligence Factors in Knowledge-Based Organizations. Quarterly Journal of Quantitative Studies in Management, 2(1). (In Persian)
Tabashir, E., Momeni, E., & Azizi, A. (2022). Identifying the components of intelligent management of traffic violations with the Haddon matrix approach. Scientific Quarterly Journal of Traffic Management StudiesScientific Quarterly Journal of Traffic Management Studies, 16(4), 1-38. (In Persian)
Tabarsa, G., Rasania, A., & Nazaripour, A. H. (2011). Designing and Explaining a Competitive Advantage Model Based on Organizational Intelligence in Knowledge-Based Organizations. Modern Marketing Research, 2(1). (In Persian)
Towhidi, A. R., Nematianaraki, D., & Farhangi, A. (2022). Designing Smart Management Model for the Broadcast Schedule of IRIB TV. Quarterly Scientific Journal of Audio-Visual Media, 16(43), 103-130. (In Persian)
Vashishth, Abhishek; Lameijer, Bart Alex; Chakraborty, Ayon; Antony, Jiju; & Moormann, Jürgen. (2024). Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance. International Journal of Quality & Reliability Management, 41(2), 509-531.
Widyastuti, Pratiwi; & Wahyuningsih, Sri Handari. (2024). A Meta-Analysis of the Relationship between Organizational Citizenship Behavior and Employee Performance. Asian Journal of Management Analytics, 3(2), 299-310.
Zohrabi, S., Kasrace, A. R. & Sohrabi, T. (2022). An Evaluation-Based Model for the Intelligent Organization. Management and Development Process, 35(2), 131-163.