شناسایی و اولویت‌بندی ریسک‌های پیاده‌سازی برنامه‌ریزی منابع سازمان (ERP) بر مبنای FMEA و AHP ابتکاری در شرکت اسنوا

محورهای موضوعی : مدیریت صنعتی

Somaieh Alavi ¹ , Hadi Eklili ²

1 - Department of industrial Engineering, Faculty of Engineering, Shahid Ashrafi Isfahani University, Isfahan
2 - SNOWA Corporation, Isfahan, Iran

تاریخ دریافت : 1399/07/27 تاریخ پذیرش : 1400/03/01 تاریخ انتشار : 1400/06/01

کلید واژه: کارت امتیازی متوازن(BSC), برنامه‌ریزی منابع سازمانی (ERP), تحلیل سلسله مراتبی(AHP), تحلیل حالات بالقوه خرابی(FMEA), ریسک,

چکیده مقاله :

هدف و نوآوری پژوهش حاضر علاوه بر ارزیابی ریسک استقرار پروژه ERP ، مقایسه رتبه ریسک‌ها در هر دو فاز قبل از استقرار و حین استقرار است. همچنین روش AHP ابتکاری در نظر گرفته شده در فاز حین استقرار که با FMEA تلفیق شده نتایج دقیق‌تری ارائه می‌کند. لذا، در این پژوهش در ابتدا ریسک‌های پیاده‌سازی ERP مطابق چهار دسته کارت امتیازی متوازن (BSC) شامل ذینفعان، رشد و یادگیری، فرایند و مالی شناسایی و تقسیم‌بندی شده است. سپس در دو فاز پیش از استقرار با روش تخصیص خطی و فاز حین استقرار با تلفیق روش FMEA و AHP ابتکاری و ابتدا مؤلفه‌های کارت امتیازی متوازن به صورت کلان و در ادامه زیر ریسک‌های هر دسته به‌صورت مجزا در شرکت اسنوا اولویت‌بندی گردید. جامعه آماری این پژوهش شامل هفت نفر از خبرگان می‌باشد که در حوزه پیاده‌سازی ERP نقش داشته‌اند می‌باشد. نتایج تحلیل نشان می‌دهد که در مرحله پیش از استقرار ریسک مالی پرخطرترین و در مرحله حین استقرار ریسک مرتبط به فرایند در رتبه اول قرار گرفت. این امر نشان دهنده ویژگی بالقوه بودن ریسک است زیرا با توجه به اینکه در مرحله‌ی قبل از استقرار در جایگاه سوم قرار داشت، در مرحله حین استقرار ریسک‌های فرایندی بروز خواهد کرد که نشان از اهمیت ریسک‌های مرتبط با فرایند جهت پیاده‌سازی ERP در سازمان است.

چکیده انگلیسی:

ERP projects are one of the information technology projects that encounter with high failure rates. Thus, it is required for the risk assessment of the enterprise resource planning implementation to be performed before the project starts. In addition to assessing the risk of ERP establishment, the purpose of the present study is to compare the risk ratings in both pre-establishment and establishment phases. Moreover, the heuristic AHP method considered during the establishment phase combined with FMEA provides more accurate results. Thus, the ERP implementation risks were first identified in this study and classified according to four categories of balanced score card (BSC). The results of the analysis show that the financial risk had the highest risk in the pre- establishment phase and the risk related to the process was first in the establishment phase......ERP projects are one of the information technology projects that encounter with high failure rates. Thus, it is required for the risk assessment of the enterprise resource planning implementation to be performed before the project starts

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