List of Articles knowledge management Open Access Article Abstract Page Full-Text 1 - Prioritization of Effective Factors on CRM Implementation in Parsian International Hotels Company in Tehran Hamidreza Saeednia Ali Dastjerdi Ali Jafari Sohi Open Access Article Abstract Page Full-Text 2 - Improving Performance of Customer Relationship Management through Applying Knowledge Management Reza Radfar N. Rezaei-Malek Open Access Article Abstract Page Full-Text 3 - Absorptive Capability and Competitive Advantage: Some Insights from Indian Pharmaceutical Industry J. K. Sharma A. K. Singh Open Access Article Abstract Page Full-Text 4 - A Model for Evaluating Knowledge Sharing Using Fuzzy Inference System (Case Study: Tehran Municipality ICT Organization) Mostafa Mehrvarz Nazanin Pilevari Open Access Article Abstract Page Full-Text 5 - A Study on the Use of Social Media to Understand Consumer Preference: The Case of Starbucks Ch. Yin Sam Y. Cai