List of Articles Staff Open Access Article Abstract Page Full-Text 1 - Prioritization of Effective Factors on CRM Implementation in Parsian International Hotels Company in Tehran Hamidreza Saeednia Ali Dastjerdi Ali Jafari Sohi Open Access Article Abstract Page Full-Text 2 - Improving Performance of Customer Relationship Management through Applying Knowledge Management Reza Radfar N. Rezaei-Malek Open Access Article Abstract Page Full-Text 3 - A Comparison of the Customer Relationship Management Strategies of Nigerian Banks and Insurance Companies Ayodele Fagbemi Folake Olowokudejo