List of Articles Service Quality Open Access Article Abstract Page Full-Text 1 - Assessing the customer's satisfaction with the Service quality of Microfinance Institutions in Iran (Case Study: Shahed Microfinance Institution) Eslam Karimi Mojtaba Abbasi Ghadi Open Access Article Abstract Page Full-Text 2 - Effectiveness of Service Delivery in Cardiology Based Corporate Hospitals B. Srinivasa RaO T. Sreenivas U. Srinivasa Rao Open Access Article Abstract Page Full-Text 3 - Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL S. VijayAnand M. Selvaraj Open Access Article Abstract Page Full-Text 4 - A Factor Analytic Study on Service Quality Perceptions and Satisfaction in the E- Tourism M. Matta S. Verma Open Access Article Abstract Page Full-Text 5 - Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model) S. F. Amiri Aghdaie F. Faghani