List of Articles Perception Open Access Article Abstract Page Full-Text 1 - Politics of Performance Appraisal Effects: A Study of Aviation Industry of Islamabad H. Naseer M. Ahmad Open Access Article Abstract Page Full-Text 2 - Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL S. VijayAnand M. Selvaraj Open Access Article Abstract Page Full-Text 3 - A Factor Analytic Study on Service Quality Perceptions and Satisfaction in the E- Tourism M. Matta S. Verma Open Access Article Abstract Page Full-Text 4 - Impact of OCB-Specific Meanings on Employees’ Display of OCB: A Perspective in Pakistan R. Kan